My watch is piece of junk My watch was purchased in February. Immediately, I knew there was a problem as I attempted twice to get some answers via email without any results. Customer Service is not a part of their thinking. Now, the watch will not take a charge. I strongly recommend that you pass by this piece of crap and buy an Apple. watch as I did. You will be much happier. For those of you working for. ZE Tech, you didn’t have the guts to contact me originally and I doubt if you will do so now.

Not really that smart and overpriced and lacking key functionality I ordered what I believed to be a Smartwatch but in all honesty, it falls short in some rather significant areas for what you pay. I was pleased to see my order processed promptly without any drama and it arrived within 10 days to Australia. Where this watch falls short is partly due to my own lack of understanding Smartwatches and I should have known better. The ZE Active looks great but is missing some key aspects. It does not have WiFi connection so as soon you walk around the corner form your phone you lose connection. The watch still works as a watch but no messages, no calls coming in/out etc Secondly, there is no NFC capability - this is what you need to pay by Google Pay etc. so you still need your phone at hand to do that. The contacts list is limited to 10 contacts and after that you either look up list of received calls or use your phone to make a call. You can't send msgs and by the way incoming txt msgs get cut off at a specified number of characters so again you need your phone for most msgs. The phone is blue tooth connection but don't expect to many applications to link to it. Samsung Health for instance just doesn't want to know about it as a device in the FitCloudPro app which is what you need to connect to the ZE Smartwatch. The accompanying instruction manual is in 8 languages and all details and images fit onto an A3 sheet of paper folded down. As you might expect the instructions make little sense and offer no insight into how to actually use the phone rather than how to install the FitCLoudPro app and settings. So for the money, its overpriced. As a Smartwatch it has some severe limitations. If you can stick with using the watch and the FitCloudPro app then it is pretty good so long as your phone is in your pocket nearby. You get what you pay for and the normal price they sell it for is most definitely way overpriced. The current special 40% off is still too much and unless you are happy to live with the shortcomings, save a bit more and look at some slightly more expensive brands that incl WiFi and NFC with onboard memory at least.

I placed my order a month ago I placed my order a month ago, and have yet to speak to any one at Ze Tech. worst customer service ever. No one answers at the Customer Service number, no agents are available. All I get are computer generated responses to emails. If I had know that it would take over a month to get this watch I would never have purchased it. I want to speak to an actual person and get my watch or cancel my order.

Watch apparently would not recharge. Customer service is shipping a new one. I ordered on New Years Eve requesting standard free shipping, not express shipping, and received it about 2 weeks later. It is larger than I expected, and feels like a budget watch, but otherwise about what I expected for a cheap mail order smart watch. The function i was interested in was the BP monitor, and it worked very well for 3 days until the watch stopped working. I submitted an email to the contact email address included in the minimal operating instructions asking for tech support, and got a reply same day from a tech support person. I followed his instructions and still could not get the watch to turn on, or indicate that it was charging. He asked me for a video to see how I was doing it, I assume in case i was not doing it correctly, which is a possibility. I sent a 10 second video showing how I connect the magnetic charge cord, and press the center left button and hold to try and turn the watch on. I received a reply the next day asking for my original order number and an address to ship the replacement watch to. so far good customer service. it Remains to be seen if the replacement watch will arrive quickly and last longer than the original.

Not worth the price... First of all, I think it came from Singapore because I had my wife order it and she began to think we got robbed. Nice packaging, not bad looking but these instructions that came with it have misspelling, not clear on most issues. I still don't know if I can answer a phone call with it. On a bright day, I can't see the screen, barely. If I had read the reviews first I wouldn't have purchased this watch.