First time EV charger user and annoyed Too late. I’ll be deleting the app. I tried their station for the first and last time. It’s right beside my house at a community centre. I signed up and when I tried to use the charger it said there was a network issue for 3 tries. I then called the support number on the charger and was on hold for 5-10 min. It’s cold outside and I’m annoyed bc of the inconvenience. Not a good first impression.

Total scam ! Total scam, ChargePoint went from automatic stealing money from my credit card in advance, it went from 40 euros to 60 and then 100, yesterday they stole 270 euros !!! Apparently it is to do with the amount I charge BUT when your usage goes down they do not adjust the amount down !!! Try to get in touch ! Basically if you don’t like it you can cancel your card ! No other option ! Normally you would be asked in advance how much do you want to top up your credit But ChargePoint keep taking as much as they like ! Surely it is illegal ?

App says there are chargers where there arent My charging experience has been positive, though I don’t understand why I have to pay in a balance of $10 all the time since it could just charge my credit card for what I actually use like other chargers. Their chargers I have used usually work, unlike IVY， but the app shows chargers all over the place even if their in a pricey garage at a hospital, or either non existent or peoples personal home spots, or businesses that when you get there have signs saying for employees only - tried going to 5 stations in Vaughan with my car nearly out of charge only to find none of them were stations I could use - so had to drive back up the highway to an IVY station - they may be unreliable, but at least the stations are actually where they say they are.

First use I was double charged.. First use I was double charged.. A week later I tried the same charger station but different number..it was like pulling teeth said charger not recognised after several attempts..Oooof… Then card not recognised then not charging try again give up..unplugged my car and drive home with the charge I had when I arrived at the EV charge point.. Opposite of a simplified user friendly experience!! Used at Cheshire Oaks..

Stay away ! Like virtually everybody else who is assessing Chargepoint, I feel obligated to warn others against this company. They do not deliver - but rather they will take your money and when you ask to have your money back, the most you can hope for is a response that they will get back to you ... and nothing happens. I regret not having checked them on Trustpilot before engaging with the company.