Awful experience Awful experience! Bought the new trailer wheel dolly for my double axel trailer, and the first attempt at using them the wheels would bow just enough that the steel undercarriage would contact the concrete and prevent movement. But that's not the reason for the 1-star review....They told me to send them back, (I paid $90 to ship them back) and they never sent me a refund. In the end I paid $400 for the wheel Dollys, $90 to ship them back, and I ended up with no wheel dolly and $500 dollars less in my bank account. My prediction: this company becomes insolvent by the end of the next fiscal year with these practices.

Short Version Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong enough for the torque, the back brackets that saddle the tongue bend, the lift tube flexes, the screw jack has too much friction, the tires are squashed. It's just not up to it, especially after a couple years of occasional use.

"Stucco Mesh Really Helped" Works as expected after some trial and error using stucco mesh to improve traction. ( google: 27-in-x-96-in-galvanized-steel-flooring-lath) Our challenge was to move our 3500 lb trailer by pulling it across a grassy area, up and over an incline onto loose gravel which was the goal to have the trailer behind a fence, plugged in with the door able to open. This required pulling the trailer through a narrow opening with 3" to spare on each side. Pulling was required to allow the door to the trailer to open. The largest challenge was maintaining traction for the tires, across a combination of slippery grass, dirt and loose gravel. Our solution was a 24" wide stucco mesh 5' long. Once we had the stucco mesh positioned under the dual wheels they did not spinout. This allowed other difficulties such as maintaining an up right position and use of a battery powered drill to move the trailer safely exactly and carefully to where we wanted it.

This trailer valet has a major design… This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movement the trailer valet will be at 45 degree angle. I do not recommend this product. To anyone. I gave followed the directions and watched multiple videos thing I may do doing something wrong.

Hi Trailer Valet Hi Trailer Valet This is a email that I received in September 10 2020 Hope all is well! We just wanted to send you an update that your backordered Trailer Valet 5X is scheduled to ship to you on September 14, 2020. This will account for us receiving the product, full processing and our usual quality checks. Thank you so much for your patience and continued support! I called customer service on October 16 because I did not receive my order & they informed me that my order did not make it & I will need to wait till mid December what a joke not cool so I canceled my order