Ordered the RVR3 and was missing the… Ordered the RVR3 and was missing the spanner wrench. Contacted Trailer Valet. After a trial use, it did not fit my needs and I requested an RMA on their contact page. Never got a response and ended calling them. After several calls and emails I sent back the unit. Did not get a response about receiving it or a that a refund was being credited. 20 days later after they received my return, I got a credit on my cc minus the shipping charge and of course no email. Their products are ok but their customer service is severely lacking. Thanks for the lack of effort Aaron (less then helpful Trailer Valet customer rep).

Don't Go In The Water I used Trailer Valet on a 16 ft. boat. I guess the manufacturer did not anticipate that customers would use their product with boats, because the "Valet" rusted up pretty fast. Then I had a problem and needed to purchase replacement tubes for the tires on the "Valet". For the price charged I expected to receive solid gold tubes, but was astonished to learn that rubber tubes could demand such a price.

Short Version Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong enough for the torque, the back brackets that saddle the tongue bend, the lift tube flexes, the screw jack has too much friction, the tires are squashed. It's just not up to it, especially after a couple years of occasional use.

This trailer valet has a major design… This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movement the trailer valet will be at 45 degree angle. I do not recommend this product. To anyone. I gave followed the directions and watched multiple videos thing I may do doing something wrong.

The trailer valet performed as… The trailer valet performed as advertised, but it had trouble moving my small (21ft) travel trailer on my slightly sloping driveway. Also the handle/brake lever needs a solid detent/locking feature when fully extended. On more than one occasion, while I was using a power drill to move/crank the trailer valet (move the trailer), the brake engaged and the drill spun and I thought I might have broken my wrist. Fairly painful. Other than that it was fine....