Awful experience Awful experience! Bought the new trailer wheel dolly for my double axel trailer, and the first attempt at using them the wheels would bow just enough that the steel undercarriage would contact the concrete and prevent movement. But that's not the reason for the 1-star review....They told me to send them back, (I paid $90 to ship them back) and they never sent me a refund. In the end I paid $400 for the wheel Dollys, $90 to ship them back, and I ended up with no wheel dolly and $500 dollars less in my bank account. My prediction: this company becomes insolvent by the end of the next fiscal year with these practices.

Hi Trailer Valet Hi Trailer Valet This is a email that I received in September 10 2020 Hope all is well! We just wanted to send you an update that your backordered Trailer Valet 5X is scheduled to ship to you on September 14, 2020. This will account for us receiving the product, full processing and our usual quality checks. Thank you so much for your patience and continued support! I called customer service on October 16 because I did not receive my order & they informed me that my order did not make it & I will need to wait till mid December what a joke not cool so I canceled my order

Fail The TrailerValet XL doesn't work with my 9,000lb trailer. The trailer was empty and it not only could not move it, but damaged the trailer metal tow receptacle. The TrailerValet may work with light trailers, but do not use it for a heavier trailer. Now I need to find some way to sell my TrailerValey XL. I regret this purchase.

I purchased the trailer valet jx side… I purchased the trailer valet jx side mount with a wheel for my tracker boat. The bolts and nuts are flush when installed and I can't engage the jack when lowering it because the long shaft and the large wheel. Went online to buy the plate to see if it gets me a few inches extra of space. Got in contact with customer service to see if they sold longer bolts. Didn't want to help whatever and gave no solutions or advice.

Trailer Valet don't like bass boats especially with tandem wheel trailers The company is accommodating however the "ease" of use for the device is extremely overstated. Advise to those with bass boats and looking to purchase, The device is NOT the answer to your dreams., It is simply an answer. It is difficult to crank from a bent over posture. The drill method is not as easy as the website shows so you end up hand crank and that ain't easy folks. Especially bent over, cranking while holding the break handle in the up-extended position. My new boat has tandem wheels on the trailer and the Trailer Valet don't like that one bit. So to wrap this up-it works but not even close to the ease of use the company professes, at least it doesn't for me and two different bass boats and trailer styles (2 wheel and tandem)