Trailer Valet don't like bass boats especially with tandem wheel trailers The company is accommodating however the "ease" of use for the device is extremely overstated. Advise to those with bass boats and looking to purchase, The device is NOT the answer to your dreams., It is simply an answer. It is difficult to crank from a bent over posture. The drill method is not as easy as the website shows so you end up hand crank and that ain't easy folks. Especially bent over, cranking while holding the break handle in the up-extended position. My new boat has tandem wheels on the trailer and the Trailer Valet don't like that one bit. So to wrap this up-it works but not even close to the ease of use the company professes, at least it doesn't for me and two different bass boats and trailer styles (2 wheel and tandem)

I dont think its worth the money. I was moving a 3000lb Enclosed 20x8 Trailer with the Valet, hoping it would help me park the trailer behind my house (9ft gap). The valet has alot of compliance and does not enstill confidence, I guess it requires ALOT of practice and strength and probably should only be used on flat solid surfaces.. It works, but not as well as I imagined. Honestly...I wish I could return it but since the unit was refurbished I cannot.

This company literally has the worst… This company literally has the worst customer service of any company I have dealt with. They are AWOL. They use an answering service and Customer Service keeps sending you form answers. I need to order replacement parts. Can I get someone to call me or take my order? NO. Actually I love my Trailer Valet XL, but what good is it to have a $700 item if I can't get replacement parts. They apparently are all about making the sale, and then "SCREW YOU." when it comes to helping their loyal customers keep the product in working order. They should be ashamed. Dr. Greg Lousignont

Don't Go In The Water I used Trailer Valet on a 16 ft. boat. I guess the manufacturer did not anticipate that customers would use their product with boats, because the "Valet" rusted up pretty fast. Then I had a problem and needed to purchase replacement tubes for the tires on the "Valet". For the price charged I expected to receive solid gold tubes, but was astonished to learn that rubber tubes could demand such a price.

Ordered the RVR3 and was missing the… Ordered the RVR3 and was missing the spanner wrench. Contacted Trailer Valet. After a trial use, it did not fit my needs and I requested an RMA on their contact page. Never got a response and ended calling them. After several calls and emails I sent back the unit. Did not get a response about receiving it or a that a refund was being credited. 20 days later after they received my return, I got a credit on my cc minus the shipping charge and of course no email. Their products are ok but their customer service is severely lacking. Thanks for the lack of effort Aaron (less then helpful Trailer Valet customer rep).