This company literally has the worst… This company literally has the worst customer service of any company I have dealt with. They are AWOL. They use an answering service and Customer Service keeps sending you form answers. I need to order replacement parts. Can I get someone to call me or take my order? NO. Actually I love my Trailer Valet XL, but what good is it to have a $700 item if I can't get replacement parts. They apparently are all about making the sale, and then "SCREW YOU." when it comes to helping their loyal customers keep the product in working order. They should be ashamed. Dr. Greg Lousignont

Easy enough to install Easy enough to install. Works well. But be careful to lift the brake handle all the way up before moving trailer. and keep it up during use. Otherwise there is extreme counter rotation on the drill and can cause wrist injury. Otherwise, great product and would recommend.

Don't Go In The Water I used Trailer Valet on a 16 ft. boat. I guess the manufacturer did not anticipate that customers would use their product with boats, because the "Valet" rusted up pretty fast. Then I had a problem and needed to purchase replacement tubes for the tires on the "Valet". For the price charged I expected to receive solid gold tubes, but was astonished to learn that rubber tubes could demand such a price.

Trailer Valet—lives up to its name! Excellent product—At over 60 yrs age, I am able to move my camper-solo- and finesse the move with 90 degree turn on driveway, into garage with less than 5 inches total space to spare-effortlessly. Without this tool, my camper could not be parked in garage without 2 people, lots of angst and effort- and many prayers:). Company is very responsive and communicates well with customers.Very quick delivery—This was purchased over one year ago and still holding up perfectly ........and still impressing me with what it can do:)

"Stucco Mesh Really Helped" Works as expected after some trial and error using stucco mesh to improve traction. ( google: 27-in-x-96-in-galvanized-steel-flooring-lath) Our challenge was to move our 3500 lb trailer by pulling it across a grassy area, up and over an incline onto loose gravel which was the goal to have the trailer behind a fence, plugged in with the door able to open. This required pulling the trailer through a narrow opening with 3" to spare on each side. Pulling was required to allow the door to the trailer to open. The largest challenge was maintaining traction for the tires, across a combination of slippery grass, dirt and loose gravel. Our solution was a 24" wide stucco mesh 5' long. Once we had the stucco mesh positioned under the dual wheels they did not spinout. This allowed other difficulties such as maintaining an up right position and use of a battery powered drill to move the trailer safely exactly and carefully to where we wanted it.