I purchased the trailer valet jx side… I purchased the trailer valet jx side mount with a wheel for my tracker boat. The bolts and nuts are flush when installed and I can't engage the jack when lowering it because the long shaft and the large wheel. Went online to buy the plate to see if it gets me a few inches extra of space. Got in contact with customer service to see if they sold longer bolts. Didn't want to help whatever and gave no solutions or advice.

STAY AWAY- DO NOT BUY STAY AWAY- DO NOT BUY The RVR12 does not have the same tread as the smaller machines and struggles to gain traction on finished concrete and wet unfinished concrete (driveways.) As you will read in other reviews, they are very quick to accept a return for their poor quality machine. However, they charge you shipping return shipping as well as initial shipping. Additionally, I was delivered a faulty remote and they told me it would be $900 for a new one. It all seems a little scammy. I filed fraud on my CC and have returned the machine. I paid for return shipping but amex refunded the entire purchase price. BEWARE!!

Easy enough to install Easy enough to install. Works well. But be careful to lift the brake handle all the way up before moving trailer. and keep it up during use. Otherwise there is extreme counter rotation on the drill and can cause wrist injury. Otherwise, great product and would recommend.

This company literally has the worst… This company literally has the worst customer service of any company I have dealt with. They are AWOL. They use an answering service and Customer Service keeps sending you form answers. I need to order replacement parts. Can I get someone to call me or take my order? NO. Actually I love my Trailer Valet XL, but what good is it to have a $700 item if I can't get replacement parts. They apparently are all about making the sale, and then "SCREW YOU." when it comes to helping their loyal customers keep the product in working order. They should be ashamed. Dr. Greg Lousignont

Needed a replacement tube in Australia Needed a replacement tube in Australia, you have to buy the tyre and tube together, $180 plus freight. This is not ethical as there is no alternative to the special Trailer Valet tube