Product worked great for about 10… Product worked great for about 10 minutes - then one inner tube let go. The root cause seems the value stem is really long for the application and manually bent. Bottom line the stem caught the roller housing and tore away. Went back to the company and was told inner tube on back order or I could buy one from a distributor. I really feel the company put 100% of the design and or manufacturing problem back on me to procure, dissemble the product, replace the tube. Defintely not the $500 user experience I was looking for !!

Trailer Valet—lives up to its name! Excellent product—At over 60 yrs age, I am able to move my camper-solo- and finesse the move with 90 degree turn on driveway, into garage with less than 5 inches total space to spare-effortlessly. Without this tool, my camper could not be parked in garage without 2 people, lots of angst and effort- and many prayers:). Company is very responsive and communicates well with customers.Very quick delivery—This was purchased over one year ago and still holding up perfectly ........and still impressing me with what it can do:)

Great concept but not-so-great… Great concept but not-so-great execution. There are several design flaws: 1. TIre inflator port is too long and is cathing the frame. Had to replace the tube once already. 2. Brakes engage prematurely after the slightest release of the handle. 3. Plastic ring from beneath the post got chewed up after 3 weeks of using. 4. No place to secure the handle when not in use.

Fail The TrailerValet XL doesn't work with my 9,000lb trailer. The trailer was empty and it not only could not move it, but damaged the trailer metal tow receptacle. The TrailerValet may work with light trailers, but do not use it for a heavier trailer. Now I need to find some way to sell my TrailerValey XL. I regret this purchase.

Short Version Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong enough for the torque, the back brackets that saddle the tongue bend, the lift tube flexes, the screw jack has too much friction, the tires are squashed. It's just not up to it, especially after a couple years of occasional use.