Hi Trailer Valet Hi Trailer Valet This is a email that I received in September 10 2020 Hope all is well! We just wanted to send you an update that your backordered Trailer Valet 5X is scheduled to ship to you on September 14, 2020. This will account for us receiving the product, full processing and our usual quality checks. Thank you so much for your patience and continued support! I called customer service on October 16 because I did not receive my order & they informed me that my order did not make it & I will need to wait till mid December what a joke not cool so I canceled my order

Product worked great for about 10… Product worked great for about 10 minutes - then one inner tube let go. The root cause seems the value stem is really long for the application and manually bent. Bottom line the stem caught the roller housing and tore away. Went back to the company and was told inner tube on back order or I could buy one from a distributor. I really feel the company put 100% of the design and or manufacturing problem back on me to procure, dissemble the product, replace the tube. Defintely not the $500 user experience I was looking for !!

Fail The TrailerValet XL doesn't work with my 9,000lb trailer. The trailer was empty and it not only could not move it, but damaged the trailer metal tow receptacle. The TrailerValet may work with light trailers, but do not use it for a heavier trailer. Now I need to find some way to sell my TrailerValey XL. I regret this purchase.

Needed a replacement tube in Australia Needed a replacement tube in Australia, you have to buy the tyre and tube together, $180 plus freight. This is not ethical as there is no alternative to the special Trailer Valet tube

This trailer valet has a major design… This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movement the trailer valet will be at 45 degree angle. I do not recommend this product. To anyone. I gave followed the directions and watched multiple videos thing I may do doing something wrong.