Hi Trailer Valet Hi Trailer Valet This is a email that I received in September 10 2020 Hope all is well! We just wanted to send you an update that your backordered Trailer Valet 5X is scheduled to ship to you on September 14, 2020. This will account for us receiving the product, full processing and our usual quality checks. Thank you so much for your patience and continued support! I called customer service on October 16 because I did not receive my order & they informed me that my order did not make it & I will need to wait till mid December what a joke not cool so I canceled my order

STAY AWAY- DO NOT BUY STAY AWAY- DO NOT BUY The RVR12 does not have the same tread as the smaller machines and struggles to gain traction on finished concrete and wet unfinished concrete (driveways.) As you will read in other reviews, they are very quick to accept a return for their poor quality machine. However, they charge you shipping return shipping as well as initial shipping. Additionally, I was delivered a faulty remote and they told me it would be $900 for a new one. It all seems a little scammy. I filed fraud on my CC and have returned the machine. I paid for return shipping but amex refunded the entire purchase price. BEWARE!!

Ordered the RVR3 and was missing the… Ordered the RVR3 and was missing the spanner wrench. Contacted Trailer Valet. After a trial use, it did not fit my needs and I requested an RMA on their contact page. Never got a response and ended calling them. After several calls and emails I sent back the unit. Did not get a response about receiving it or a that a refund was being credited. 20 days later after they received my return, I got a credit on my cc minus the shipping charge and of course no email. Their products are ok but their customer service is severely lacking. Thanks for the lack of effort Aaron (less then helpful Trailer Valet customer rep).

Easy enough to install Easy enough to install. Works well. But be careful to lift the brake handle all the way up before moving trailer. and keep it up during use. Otherwise there is extreme counter rotation on the drill and can cause wrist injury. Otherwise, great product and would recommend.

Short Version Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong enough for the torque, the back brackets that saddle the tongue bend, the lift tube flexes, the screw jack has too much friction, the tires are squashed. It's just not up to it, especially after a couple years of occasional use.