We use car services when we travel over… We use car services when we travel over Ubers due to some inconsistency with cars that arrive. Booking lane was beyond simple and the drivers were easy to communicate with. Mostly early. Will use anywhere available

Mohammed was fabulous our entire trip Mohammed was fabulous our entire trip. He was always friendly and reliable, so kind to my family.

Worst black car service! No CS! Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane. Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc. Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking! I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!

Top Notch I booked my car reservation at the last minute, less than 24 hours before my flight. Thomas reached out to me that evening and arrived 15 minutes early for a very early morning pickup. He was professional, accommodating, and very pleasant. The vehicle was very clean, I was offered water and a snack, and Thomas did not have the radio on or his navigation system too loud (did I mention this was early in the morning?), this was very much appreciated.

Very professional all of the way Very professional all of the way. Ontime, spotless vehicle, exactly what I look for in a car service. Used them twice, same excellent result both times.