Perfect Smooth, effortless and quick ride. Extremely welcoming and knowledgeable driver Saif! I would absolutely recommend this service to anybody. Prices are very similar to uber black, however the experience is much better in terms of convenience and smoothness. Will use again and recommend to anyone

Top Notch I booked my car reservation at the last minute, less than 24 hours before my flight. Thomas reached out to me that evening and arrived 15 minutes early for a very early morning pickup. He was professional, accommodating, and very pleasant. The vehicle was very clean, I was offered water and a snack, and Thomas did not have the radio on or his navigation system too loud (did I mention this was early in the morning?), this was very much appreciated.

Worst black car service! No CS! Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane. Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc. Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking! I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!

Sadly would no longer recommend -- I… Sadly would no longer recommend -- I used them once for an easy airport pick up and it was great but had an issue with my second one and they don't reply to emails. They also were wildly untransparent re: pricing; I received an additional bill with no reckoning of the numbers due to additional wait time while clearing immigration. Very disappointed.

EVP needed a ride EVP needed a ride I am an event planner who received a call from the Executive Assitant of an EVP attending my event. He was arriving late and she wanted to know who was collecting him from the airport. As his arrival was late and our venue was over an hour away I suggested scheduling an Uber which was not well received. I contacted another local company and received a four digit quote (3 hour minimum garage to garage). Then I found booking lane. Fast, efficient, beautiful car, respectful driver, great communication. Thank you for making us look good and for caring for our event VIP.