Once the busses arrived Once the busses arrived, all went well but the busses were over 30 minutes late causing the field trip to be pushed back.

Skilled and Gracious Customer Service The young woman who helped make our reservation and respond to questions about details was wonderful. She was knowledgeable, efficient, and friendly. I really appreciated her making the experience so quick and easy.

Unreliable & Unresponsive First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day. Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided. On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call. I would NOT recommend First Charter due to their unresponsiveness & unreliability.

Daycare Field Trip We have been using First Charter Bus for a few years now and they are great! The are always available, they get back to you quickly and they are priced very fair. I recommend them to anyone that needs a bus for a field trip.

Very easy process and top tier service Super easy to schedule and everything went off without a hitch despite my hesitation given how easy it was to coordinate!! Very affordable option for mass transportation. Customer service was always helpful and it was so awesome to have the buses there to shuttle wedding guests and everything went perfectly!