Trustworthy on time and reliable Trustworthy on time and reliable. Thank you for making my wedding day less stressful with transporting my guests.

All the busses showed up 20 minutes… All the busses showed up 20 minutes late as well as two of the buses went to the wrong pickup site after confirming with the company that they would be at a different location.

Unreliable & Unresponsive First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day. Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided. On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call. I would NOT recommend First Charter due to their unresponsiveness & unreliability.

The bus picking up our students was… The bus picking up our students was delayed over 1/2 hour because they had to return students to their bus stop. I believe the driver tried to call, but when I called the number, it was not answered. I had to call dispatch multiple times to find out status and arrival times. Communication could definitely have been better.

Dad in nursing home wheelchair bound Dad in nursing home wheelchair bound. Needed transportation to large family birthday party for him (86). Appreciate the service and the bus driver was extraordinarily wonderful. Please let her know.