customer
GBUnreliable & Unresponsive First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day. Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided. On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call. I would NOT recommend First Charter due to their unresponsiveness & unreliability.
DEANNA
GBGreat! We have been using First Charter for our annual school trip for years now and it has always been great. They always show up to the correct pick up location on time and the drivers are always very sweet and awesome!
customer
GBThe bus arrived early and did exactly… The bus arrived early and did exactly what they were scheduled to do with no hiccups.
Courtney S.
GBBoth bus drivers were professional and… Both bus drivers were professional and considerate of timing. We did run a little over at the end of the night but they were very understanding and waited for all my guests to get on the buses. It was a great experience to end my wedding night.
Joe Walker
GBSkilled and Gracious Customer Service The young woman who helped make our reservation and respond to questions about details was wonderful. She was knowledgeable, efficient, and friendly. I really appreciated her making the experience so quick and easy.