When talking to the agent to do the… When talking to the agent to do the contract, she made it very easy for me to understand and answer my questions The two bus drivers were very nice and when I had a question, they answered it very quickly and they did a great job

All the busses showed up 20 minutes… All the busses showed up 20 minutes late as well as two of the buses went to the wrong pickup site after confirming with the company that they would be at a different location.

Skilled and Gracious Customer Service The young woman who helped make our reservation and respond to questions about details was wonderful. She was knowledgeable, efficient, and friendly. I really appreciated her making the experience so quick and easy.

Unreliable & Unresponsive First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day. Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided. On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call. I would NOT recommend First Charter due to their unresponsiveness & unreliability.

The bus picking up our students was… The bus picking up our students was delayed over 1/2 hour because they had to return students to their bus stop. I believe the driver tried to call, but when I called the number, it was not answered. I had to call dispatch multiple times to find out status and arrival times. Communication could definitely have been better.