customer
GBUnreliable & Unresponsive First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day. Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided. On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call. I would NOT recommend First Charter due to their unresponsiveness & unreliability.
customer
GBOnce the busses arrived Once the busses arrived, all went well but the busses were over 30 minutes late causing the field trip to be pushed back.
customer
GBBrian was so friendly Brian was so friendly, professional and safe. Thanks for a great experience.
customer
GBField Trip to Challenger Thank you! The bus driver was kind, efficient, prompt and safe. We had a very good experience with the driver. The bus was clean and in good condition. The entire process with First Charter Bus Rental was positive and kind. Thank you for making our field trip possible and exciting.
Carole Murphy
GBTrustworthy on time and reliable Trustworthy on time and reliable. Thank you for making my wedding day less stressful with transporting my guests.