Courtney S.
GBBoth bus drivers were professional and… Both bus drivers were professional and considerate of timing. We did run a little over at the end of the night but they were very understanding and waited for all my guests to get on the buses. It was a great experience to end my wedding night.
Kim D.
GBThe bus picking up our students was… The bus picking up our students was delayed over 1/2 hour because they had to return students to their bus stop. I believe the driver tried to call, but when I called the number, it was not answered. I had to call dispatch multiple times to find out status and arrival times. Communication could definitely have been better.
customer
GBJosé - Drive for a Wedding José, my driver was very accommodating once I introduced myself as the event planner. We went over the schedule before the guests boarded and he knew not to leave a premises without seeing my face first to make sure all guests were boarded! Wonderful job!
customer
GBUnreliable & Unresponsive First Charter was my transportation vendor on my wedding day. I have worked in event logisitcs for my day job for several years. This is the WORST experience I have ever had with a vendor, & on my most important day -- my wedding day. Leading up to the day, I called First Charter on several occasions to get clarity on the trip details, as their explanation of trip rotations was unclear. Additionally, I requested the day of driver several months, weeks, & 3 days in advance of the event and the driver contact was never provided. On my wedding day, the shuttle missed a stop entirely & left my guests stranded for 45 minutes. We called the emergency number on our contract (because the driver details was never provided) & it went to voicemail. After several calls to First Charter trying to locate the bus & transport the remaining guests, First Charter never returned our call. I would NOT recommend First Charter due to their unresponsiveness & unreliability.
customer
GBOnce the busses arrived Once the busses arrived, all went well but the busses were over 30 minutes late causing the field trip to be pushed back.