The last booking was unsuccessful The last booking was unsuccessful. I booked for my aunt and I provided her cellphone number however she was not contacted. When she called the customer service line they told her there was no reservation. Eventually a ride was provided however she was almost late for her flight. According to the email update it stated she was picked up and dropped off on time. That was incorrect.

Undependable Service - Prime Time Shuttle I had scheduled a pick-up at LAX weeks earlier. We were a large party traveling with a lot of luggage (four adults, three children, eleven pieces of luggage, and seven backpacks) who would be returning to Los Angeles after international travel. During our flight home, Prime Time Shuttle sent an email canceling the pick-up. When our flight landed in Los Angeles, I discovered the email and contacted Prime Time Shuttle only to learn they canceled the service because they couldn’t locate a driver. Canceling service, and with no notice, certainly left us in a bind.

Driver did not show up on time Driver did not show up on time. Made repeated txts and calls to his phone number as I could see on the app that he was not moving. Finally, I apparently woke him. If not for me calling him, he probably would never have showed up. Last time I will use Prime Time.

Good value but too Fast for me Drivers were courteous but not engaging. A little late on the pick ups but reached our destinations on time. I don’t like that they drive 80-90mph. I wouldn’t feel comfortable riding with my own family member at that high rate of speed let alone a complete stranger. It’s Very unsettling to have to put your entire family in a situation where you are at the mercy of a complete strangers driving ability and split second reaction.

Waited 30 minutes to be picked up from… Waited 30 minutes to be picked up from the airport despite having given our flight info. However great experience from hotel to airport.