Great Got uber today there and back .very quick and drivers very polite and extremely helpful.after a hiccup at 1st one taxi cancelling .on return taxi came but he was at one entrance of hospital me at other.no communication with him.cancelled after a while .as he didnt appear.Got charged but have refunded.next driver did go to diferant entrance but had the common sense to ring and came and found me.very happy in the end..both very good drivers and lovely helpful attitude.a credit to uber.

Terrible customer service This is a complaint about customer service not a driver. Joined uber 2 years ago, never used them so deleted the app. Reopened as now wanting to use them, spoke to young girl from Thailand, Philippines ? and explained that I needed to change my address on app. She clearly didn’t know what she was doing and kept putting me on hold in the end I hung up, absolute joke as I wanted to use uber in Spain 😡

We just used Uber during trip to Madrid… We just used Uber during trip to Madrid my partner had surgery and we would travel to Physio therapy daily, the only thing I would mention is if the driver takes the wrong turn and takes longer to get you to your destination make sure Uber does not charge you extra. This happened to us twice in the span of a week. And the only reason we knew was we already knew the route and knew the driver made an error. Take screen shots of you booked trip prior to and as your arrive at your destination.

Generally good and practical Generally good and practical. One time in Faro i tried 10 min to get a driver, but no one accepted. i changed from the Saver fare to the non-Saver fare and it worked immediately hmm

I frequently use Uber and have enjoyed… I frequently use Uber and have enjoyed professional service from countless drivers. My issues with Uber are specific to the fees they charge and how little of the fare I pay is paid to drivers. I am reviewing my latest receipt from my trip earlier today. I see a fee for time, another for distance, a base fare fee and a booking fee. When I speak to drivers, I share what I am being charged and they share what Uber is paying them. Most often Uber is taking 60%+ .. how do the drivers make $$?