I was very pleased with the service… I was very pleased with the prompt and accurate response and courteous service. I accidently entered an incorrect email address and when i called to confirm, the person who responded found my reservation immediately, saw the error, corrected it and I got my confirmation rapidly. The driver was on time, texted me, and the car was clean, without any odors. Very pleased with the service.

Both my trip to the airport and return… Both my trip to the airport and return were excellent. Pick up to the airport was on-time and prompt. Yesterday, on my return, I was confused about the new pick-up location at LaGuardia, but your driver was exceptionally patient both waiting for me and directing me to the proper pick up location. Although I do not travel often, every time I need your service I can depend on you. You are the best!

Fan of Matrix For the booking, prices are fair and responses are quick, plus they're understanding and accommodating to schedule changes. Pick up was solid. I received a text from the driver telling me he was there, then he told me exactly where to meet him for the pickup. Ride was smooth with no issues. Would book again with Matrix for sure!

Early and excellent Our driver showed up a few minutes early which was a relief because we had an earlier flight. He waited in our drive way until we met him outside. He kindly loaded our luggage into his suv. His SUV was in clean, superior condition. No issues with the drive or drop off at JFK. Will use again!

Smooth sailing from JFK airport My husband and I were picked up at JFK airport today and driven home to Westchester. Our Matrix driver was on time and texted me. He was so patient driving in all the traffic as did not loose his composure at all. We will definitely use Matrix limos again and highly recommend them.