A perfect trip A perfect trip! Exhausted late at night after a cross-country flight with a pet that was new to me and not happy I was greeted and picked up timely right outside of my baggage pick-up area by a friendly, helpful and skillful driver who assisted me inside, courteous and pleasant all the while. The vehicle was clean and comfortable. The driver did not tail-gate other drivers. I will use Matrixlimos on other occasions should I need to travel.

Never stranded Having used Matrix over the years I have always been treated with prompt and courteous service by all drivers but especially by Rafiq. A scheduled flight from LaGuardia was canceled after sitting on the tarmac for nearly 3 hours and trying to re-book after another 3 hours I called Matrix to take me back home expecting another long wait. That was not the case. Rafiq was was dispatched and waiting while I was still navigating the airport and took me home to fly another day. Thanks to all at Matrix.

Dependable and Understading I have used Matrix many times over the years. They have always been on time (early really) and made pick-ups from JFK a breeze. On my most recent trip my plane had to make an emergency landing at a different airport and it was hours before I arrived at my final destination. Matrix was understanding and did not charge me for the delay and made sure someone was there to pick me up when my plane finally got in. I recommend them to all!

Matrix driver Abdul. Driver Abdul was on time driving a Cadillac Escalade It was dark and raining. Initially there was heavy traffic due to an accident. The car’s suspension was not good as we felt every bump in the road. Once we cleared traffic, the rain increased as did Abdul’s speed, hitting more than 70 and at times 80. We experienced several hydroplaning incidents. None of us were comfortable talking to him about the speed which was excessive in the dark and rainy conditions exacerbated by wet leaves. We all felt lucky to have arrived safely.

I’ve had enough! I have been a loyal customer for years. I withstood the deception of ordering a black car then having any old car roll up over and over again. Regardless, this was my first international trip in a while and sadly we were stuck in immigration with 3 other flights arriving at the same time. I texted the driver when we landed that once we get our bags, I will call him. It took us over an hour to get out. He kept calling and calling but answering calls in immigration is not allowed. A few days later I see they charged me $40 more than the quote. They claimed it was because I made them wait and did not return the driver’s calls. What?!! I am In immigration!!! Do you think we were in a cafe sipping coffee? I spoke to multiple people at Matrix who gave me the same explanation. Where was this disclosed on the site or my confirmation? They kept saying “well you did not pick up the phone” to which I replied, “well you never left a message!” They obviously do not value a long-time customer so no worries…I’m done and will find someone else. Horrible!