Scooter didn't work - information sold Scooter didn't work. Requires you to add $ to account and prepay instead of pay as you. Worst part is your information will be sold to third parties. Within hours of signing up for this ap, I started receiving solicitation phone calls. Just don't do it.

Stealing your money for broken scooters!! We repeatedly paid for scooter rides for scooters that wouldn’t start, or would stop running in the middle of the ride even though it was showing it had plenty battery life left. It would charge a dollar each time to unlock, so I had at least three rides costing me around $2 where I literally didn’t go ANYWHERE because the scooter wouldn’t start! And yes, I was pushing off with my foot for quite a bit while trying to turn it on and it wouldn’t work. Then, on my last attempt, I couldn’t even unlock it because my account had less than $5 on it! So that’s more money down the drain because our city we are from doesn’t even have Helbiz, so I won’t get to use it once we get done with our vacation! This scooter company is beyond frustrating, they are wringing money from everyone left and right without delivering a reliable service. Absolute trash.

0 starts 0 starts. The scooters don't work, you have to preload money Into their app 1st, before use. The other companies that offer the same service don't do this. Requested a refund and now the want me to send them ID's and all kinds of stuff. I paid for 2 broken scooters

SCAM SCAM. As with others in Washington DC, the company sent me a snooty condescending email stating it was my fault their scooters do not end properly. I had to fight tooth and nail to get a justified refund three times. I have been unable to delete my account. My colleague at the New York Times is currently undertaking an investigation into whether Helbiz is breaking US law.

Bad experience The scooter itself rides nicely, but all the stuff around it is just plain stupid. When there's a zone you shouldn't drive in, it nicely recognizes that you shouldn't be driving quickly so it slows to 6kmph. However, leaving that zone never gets it to start again. Every unlock costs €1. I wanted to have a 3 minute drive and had €4.25 left. I can't unlock because I have insufficient funds. Now I'm stuck with this amount on the app with no refund possible. It's fun when it works, but it often doesn't and then it's VERY frustrating.