Wish I could give 0 Wish I could give 0. Wanted to ride one to universal theme park but get there and it’s no parking ANYWHERE NEAR the park. The only place I could park is exactly where I got it. Staff was rude and unhelpful and took a week for me to be approved for a refund after complaining continuously. They tried lying and saying I didn’t park In the right area and everything. Never ever again.

SCAM SCAM. As with others in Washington DC, the company sent me a snooty condescending email stating it was my fault their scooters do not end properly. I had to fight tooth and nail to get a justified refund three times. I have been unable to delete my account. My colleague at the New York Times is currently undertaking an investigation into whether Helbiz is breaking US law.

Zero stars Zero stars. Wife and I used 2 scooters same time. No issues with hers. Mine. Wouldn't start after pushing off. 5 mins later, it "magically" started working. Both ended on the app, it asked for a picture of the locked scooter. App said it was fully ended, showed charges around $8 each. 2hrs later, there's another extra charge for $50.01. it attempted to charge same amount 3 more times. Which were declined by my bank, and they called me for the alert. I didn't authorize any more billing, and I was done. Used in DC area. Bank was nice and refused the payments, and gave me my money back, except for the $8 that was correct. Tried to contact Helbiz, no response. This is unacceptable business practice.

Mafia scammers don’t trust -

Bad experience The scooter itself rides nicely, but all the stuff around it is just plain stupid. When there's a zone you shouldn't drive in, it nicely recognizes that you shouldn't be driving quickly so it slows to 6kmph. However, leaving that zone never gets it to start again. Every unlock costs €1. I wanted to have a 3 minute drive and had €4.25 left. I can't unlock because I have insufficient funds. Now I'm stuck with this amount on the app with no refund possible. It's fun when it works, but it often doesn't and then it's VERY frustrating.