Drivalia 👎 DREADFUL service Drivalia 👎 DREADFUL service I wish I had read the reviews before purchase. I am being pursued for £30 which I have been told is because I went over the border in N Ireland. I was not formally asked what my travel plans were however I did chat with the representative at pickup to outline my trip. Upon return of the vehicle I was told that because the desk staff did not record my plans that I would have to pay a penalty. UNBELIEVABLE !!!! I was also forced into taking unnecessary insurance and the car was a death trap - insufficient pressure in both front tyres and lots of mechanical alerts on the information display.

I purchased FULL coverage for my rental… I purchased FULL coverage for my rental vehicle and was told at the pickup counter that I was not covered for liability insurance. Unable to provide proof thru my insurance at the time, I am forwarding the docs to you to in order to get a refund of the additional insurance that I didn’t need. I was covered thru my agent.

Never Use this Car Rental co./ Tru-Priceline There were no cars for the time I was Reserved for, then after almost 2 hours of waiting they talk me into taking the Sunpass for an additional $77 and there are no Tolls where I travelled to. Complete rip-off very unprofessional, When I go to return the car there where 5 families waiting for cars same scenario no cars,this company is a total joke.I’m shocked Priceline uses this company.

I rented a car at the Tampa location… I rented a car at the Tampa location and I was treated with respect and what I reserved was what I got no hidden fees. So, my experience was great and for that reason I will definitely rent from them again. Lisa

Good car…HORRIBLE customer service!!!! The car was great, new and well maintained and the price was great for the few days I needed it. It was when I needed to extend my rental and could not get a receipt for the extension that I began to have problems. The front desk on site couldn’t give me a receipt, I never received and online receipt, and have MULTIPLE times tried emailing and calling the customer service line only to be hung up on EVERY single time. If you need a receipt for reimbursement of any kind, don’t use this company…no one will ever respond!