Overall the experience was a positive… Overall the experience was a positive one. As a first time Tesla driver, we appreciated the quick tutorial (virtual and in person). The rental process was easy and the agents were just a phone call away to answer any questions. And of course, the Tesla was an out of this world experience. It was hard to go back to my regular car.

Worst rental experience ever. Worst rental experience ever. The car you rent is someone's personal car. It is not checked it is fit to drive by anyone. Mine didn't have a charging cable, no winter tires (illegal to drive in Canada) and no heating or cooling working system. And then, you have no infrastructure or people to help you with, there is no replacement, no agency, just a phone number with an answering machine: welcome to hell.

Never again Never again. Many hidden fees. First, they charge you for every EZ toll (regular toll + additional fees for each and every toll, even if the toll price is $0.50!!). Then, they are not transparent at all regarding car charging fees. They're supposed to have you pay what they pay to Tesla, but they charged me suspiciously high car charging stations fees, and when I asked for the details, they stopped answering me! Same for the mileage; they advertise 300 miles per day, but they calculated it as 600 for 3 days instead and charged for additional undue mileage. Scam company!! From start to finish, renting from TeslaRents was a complete disaster.

I was a first time Tesla driver and… I was a first time Tesla driver and called TR from my ride to see if someone could walk me through the basics. The gentleman at the lot (I’m embarrassed I can’t remember his name) said he was just about to leave but would stay and help me out. Outstanding customer service, fantastic car - I rented a Model 3 Performance, all in all a terrific experience.

THIS IS A SCAMMING COMPANY THIS IS A SCAMMING COMPANY. I don’t know where all these glowing reviews come from, highly likely a scam. They confirmed my booking, made me pay for it, and then also charged me for a $500 deposit, only for them to tell me AT THE DAY OF picking up the car (and literally just 1 minute of the start of my reservation) that apparently the car is unavailable and was assigned to someone else all this time. Not to mention, their “verification process” involves sending a selfie with your credit card. Very sketchy. I will report them to Amex, and I will for sure sue.