I was a first time Tesla driver and… I was a first time Tesla driver and called TR from my ride to see if someone could walk me through the basics. The gentleman at the lot (I’m embarrassed I can’t remember his name) said he was just about to leave but would stay and help me out. Outstanding customer service, fantastic car - I rented a Model 3 Performance, all in all a terrific experience.

Super smooth experience Super smooth experience. I rented a Model Y for about a week that was in great shape. Check-in + drop-off process was simple. I even asked to move up the start time very last minute and they accommodated me with no issues. I'll definitely be using them for any rentals in the future

Overall the experience was a positive… Overall the experience was a positive one. As a first time Tesla driver, we appreciated the quick tutorial (virtual and in person). The rental process was easy and the agents were just a phone call away to answer any questions. And of course, the Tesla was an out of this world experience. It was hard to go back to my regular car.

Worst rental experience ever. Worst rental experience ever. The car you rent is someone's personal car. It is not checked it is fit to drive by anyone. Mine didn't have a charging cable, no winter tires (illegal to drive in Canada) and no heating or cooling working system. And then, you have no infrastructure or people to help you with, there is no replacement, no agency, just a phone number with an answering machine: welcome to hell.

Excellent rental Had a great first experience with TeslaRents, with a two-week rental of a Model Y for our vacation. The specialist was easily accessible via text when needed, and the whole process was smooth (though a Manhattan pickup location would be great). Would definitely rent here again.