Can't find my booking I tried to login today so I could get my holiday documents together for August this year. Checked all of my emails (because I have 5) to look for the confirmation email as I am the one who made and paid for the booking, so you would assume that I'd receive the email considering I'd give them my address and billing info. I have contacted customer service regarding getting a confirmation email or my reference number and they CANNOT find my booking. Now, 5 emails in, I have discovered that they won't speak to me about it as I'm not the driver. Just go directly to a rental company and do not bother using this website.

Worst platform ever Worst platform ever! stay away from this rental cars.com website which is btw a partner of booking.com. Completely disorganised & unethical. Book with the car hire companies directly instead of being ripped off by rental cars.com aka booking.com rent a car. Horrible really horrible deals!

I always had rented cars from… I always had rented cars from enterprise with no problem. And my rental always are their on time ready for me to pick up. wonderful customer service and very friendly.

GAVE ALL IMPORTANT DETAILS UPFRONT GAVE ALL IMPORTANT DETAILS UPFRONT, PRICE WAS CHEAPER WHEN SIGNED IN AS A MEMBER! FREE CANCELLATION & NO UPFRONT PAYMENT DUE! PROCESS WAS QUICK & EASY!

I feel hosed RE: CarRentals Itinerary 72682599790835 - I've rented cars from carrentals.com before and always had good luck. This time was not as lucky. What started out as a $168.00 rental turned into a rental over $500.00 after NU Car Rentals/Action Rentals got through with me. I posted a review on NU but feel CarRentals.com was the originator of where I started. My rental was for 7 days and I traveled a grand total of 98 miles. I only went through four tolls and and paid 13.99 a day for tolls. I used less than a quarter of a tank of gas but was charge for their gas, that was supposedly cheaper and was going to save me money. Just be very vigiiant what you're buying and what you're getting. Read all the fine print on when you get to the rental place. It appears, CarRentals.com, NU and Action are all tied together. There was no reason I should have paid for collision when I brought my dec sheet to the counter. I was told by NU that only CarRentals.com could reimburse me and I had to deal directly with them. Live and learn. I'll go through the rental company directly next time rather than deal with NU where an employee was vaping right at the key pick up counter outside. My car rental per day cost me almost as much as my room. I'm so disappointed and feel so hosed.