This Website has become a bad actor… This Website has become a bad actor since the pandemic. It repeatedly reminds users to purchase LDW, which is often covered by insurance/credit card and consumer advocates dislike. Then, if you Cancel the coverage, sneaky CR.con CANCELS the ENTIRE RESERVATION without option. BAD! also, does not specify if an SUV actually has AWD or FWD. HELLO? SNOW? Pull the wool over our eyes. I have been using CR.com a long time and Do Not Like!!

"Maybe" a little cheaper but expensive in the end. I booked a car and moments after realized the pickup location wasn't actually at the airport (ORF) even though I started the search with the airport code. Immediately I tried to contact them - but to no avail. Rental was for a Hertz car - no help from them either. You may be able to save a couple of dollars when using this outfit but if something goes wrong - don't expect any form of help. This will be a site to avoid here on out!

Scammers I booked a rental car for 28 days through their website and canceled because I mistakenly booked a car for San Jose, California instead of San Jose, Costa Rica. I called rental car agency Payless and canceled the car. In the agreement with Carrental.com, they include a statement that says if you don’t get any of your money back if you don’t cancel in time. Lost $1300 even though Payless cancelled the car and rentalcars.com did nothing but include a statement which is pretty much a scam.🤯

STAY AWAY STAY AWAY! SCAM ALERT! I made a reservation for a car that was TWO WEEKS AWAY. Things changed so I attempted to modify the reservation. There was no option for me to modify so I canceled and rebooked with the SAME company, carrentals.com. I realized they charged me $50, which was confusing because I did not see a cancellation fee mentioned upon booking. I called to get the $50 waived because I REBOOKED which the correct dates. They kept saying that they couldn't and that "its in the policy" even though the original reservation was TWO weeks away and I made another reservation with them. So now, I chose not use them AT ALL. With any emergency or changes, you cannot modify the reservation. PLEASE CHOOSE ANOTHER COMPANY. They have bad policies. Very predatory SCAMMERS.

I always had rented cars from… I always had rented cars from enterprise with no problem. And my rental always are their on time ready for me to pick up. wonderful customer service and very friendly.