STAY AWAY STAY AWAY! SCAM ALERT! I made a reservation for a car that was TWO WEEKS AWAY. Things changed so I attempted to modify the reservation. There was no option for me to modify so I canceled and rebooked with the SAME company, carrentals.com. I realized they charged me $50, which was confusing because I did not see a cancellation fee mentioned upon booking. I called to get the $50 waived because I REBOOKED which the correct dates. They kept saying that they couldn't and that "its in the policy" even though the original reservation was TWO weeks away and I made another reservation with them. So now, I chose not use them AT ALL. With any emergency or changes, you cannot modify the reservation. PLEASE CHOOSE ANOTHER COMPANY. They have bad policies. Very predatory SCAMMERS.

I feel hosed RE: CarRentals Itinerary 72682599790835 - I've rented cars from carrentals.com before and always had good luck. This time was not as lucky. What started out as a $168.00 rental turned into a rental over $500.00 after NU Car Rentals/Action Rentals got through with me. I posted a review on NU but feel CarRentals.com was the originator of where I started. My rental was for 7 days and I traveled a grand total of 98 miles. I only went through four tolls and and paid 13.99 a day for tolls. I used less than a quarter of a tank of gas but was charge for their gas, that was supposedly cheaper and was going to save me money. Just be very vigiiant what you're buying and what you're getting. Read all the fine print on when you get to the rental place. It appears, CarRentals.com, NU and Action are all tied together. There was no reason I should have paid for collision when I brought my dec sheet to the counter. I was told by NU that only CarRentals.com could reimburse me and I had to deal directly with them. Live and learn. I'll go through the rental company directly next time rather than deal with NU where an employee was vaping right at the key pick up counter outside. My car rental per day cost me almost as much as my room. I'm so disappointed and feel so hosed.

0 stars. 0 stars. They took our money and sent us to pick up the car at a Thrifty office that was CLOSED. After an hour in the phone maze and on hold, the best they can do is offer an email address to file a complaint. STAY AWAY!

"Maybe" a little cheaper but expensive in the end. I booked a car and moments after realized the pickup location wasn't actually at the airport (ORF) even though I started the search with the airport code. Immediately I tried to contact them - but to no avail. Rental was for a Hertz car - no help from them either. You may be able to save a couple of dollars when using this outfit but if something goes wrong - don't expect any form of help. This will be a site to avoid here on out!

Buyer beware Buyer beware! I had traveled for my brother’s surgery and rented a Hertz car through Rentalcars.com because they showed the best daily rate. The surgery got cancelled so I didn’t need the car for the full time I reserved and returned it to Hertz four days early. Rentalcars.com has fine print that says you will pay the number of reservation days even if you don’t use all of them. If I had booked directly from Hertz, they told me they only charge for the actual days you have the car even if it was reserved longer. There were also additional airport fees I had to pay Hertz direct upon return that were not in what I paid carrentals.com, so the price quoted me when I made reservation was less than what I had to pay in total even if I had kept the car for the full number of days reserved. Read their fine print carefully! I will never book through them again, after learning this lesson the hard way!