Can't find my booking I tried to login today so I could get my holiday documents together for August this year. Checked all of my emails (because I have 5) to look for the confirmation email as I am the one who made and paid for the booking, so you would assume that I'd receive the email considering I'd give them my address and billing info. I have contacted customer service regarding getting a confirmation email or my reference number and they CANNOT find my booking. Now, 5 emails in, I have discovered that they won't speak to me about it as I'm not the driver. Just go directly to a rental company and do not bother using this website.

Scammers I booked a rental car for 28 days through their website and canceled because I mistakenly booked a car for San Jose, California instead of San Jose, Costa Rica. I called rental car agency Payless and canceled the car. In the agreement with Carrental.com, they include a statement that says if you don’t get any of your money back if you don’t cancel in time. Lost $1300 even though Payless cancelled the car and rentalcars.com did nothing but include a statement which is pretty much a scam.🤯

This site is a rip off This site is a rip off. I called ahead to ensure I could use my own insurance and they said no problem as long as I brought a copy of my coverage page. When I got to the rental office, I was told there was a problem within their system and I would have to pay $235 extra for the insurance unless I wanted to wait 3 hours for the system to come back on line, Needless to say I told them to credit me and shove their car up their butts and went elsewhere. Never got the credit until I made 2 phone calls and emails

STAY AWAY STAY AWAY! SCAM ALERT! I made a reservation for a car that was TWO WEEKS AWAY. Things changed so I attempted to modify the reservation. There was no option for me to modify so I canceled and rebooked with the SAME company, carrentals.com. I realized they charged me $50, which was confusing because I did not see a cancellation fee mentioned upon booking. I called to get the $50 waived because I REBOOKED which the correct dates. They kept saying that they couldn't and that "its in the policy" even though the original reservation was TWO weeks away and I made another reservation with them. So now, I chose not use them AT ALL. With any emergency or changes, you cannot modify the reservation. PLEASE CHOOSE ANOTHER COMPANY. They have bad policies. Very predatory SCAMMERS.

This Website has become a bad actor… This Website has become a bad actor since the pandemic. It repeatedly reminds users to purchase LDW, which is often covered by insurance/credit card and consumer advocates dislike. Then, if you Cancel the coverage, sneaky CR.con CANCELS the ENTIRE RESERVATION without option. BAD! also, does not specify if an SUV actually has AWD or FWD. HELLO? SNOW? Pull the wool over our eyes. I have been using CR.com a long time and Do Not Like!!