Scammers I booked a rental car for 28 days through their website and canceled because I mistakenly booked a car for San Jose, California instead of San Jose, Costa Rica. I called rental car agency Payless and canceled the car. In the agreement with Carrental.com, they include a statement that says if you don’t get any of your money back if you don’t cancel in time. Lost $1300 even though Payless cancelled the car and rentalcars.com did nothing but include a statement which is pretty much a scam.🤯

0 stars. 0 stars. They took our money and sent us to pick up the car at a Thrifty office that was CLOSED. After an hour in the phone maze and on hold, the best they can do is offer an email address to file a complaint. STAY AWAY!

Booking was super easy Booking was super easy. The email for confirmation with instructions and what was required for the rental was very detailed. Unfortunately we had to cancel our booking. It said 7 days for refund and the $ was back in my account within 15 mins!

Buyer beware Buyer beware! I had traveled for my brother’s surgery and rented a Hertz car through Rentalcars.com because they showed the best daily rate. The surgery got cancelled so I didn’t need the car for the full time I reserved and returned it to Hertz four days early. Rentalcars.com has fine print that says you will pay the number of reservation days even if you don’t use all of them. If I had booked directly from Hertz, they told me they only charge for the actual days you have the car even if it was reserved longer. There were also additional airport fees I had to pay Hertz direct upon return that were not in what I paid carrentals.com, so the price quoted me when I made reservation was less than what I had to pay in total even if I had kept the car for the full number of days reserved. Read their fine print carefully! I will never book through them again, after learning this lesson the hard way!

Rentalcars.com if you know it you Avoid it! Rentalcars.com is a booking.com unit based in UK with global BPO partners. I would like to bring to the attention of the users of this platform the company's total lack of ethics towards both customers & employees. Rentalcars.com in particular is a platform that, believe me, you would never ever use, had you worked for them. You as a customer may find apparent good deals but you'll pay them dearly in case of any trivial detail goes wrong just because you missed to read that small clause in that almost hidden paragraph on the online platform. My suggestion would be to book directly with the car rental company.