0 stars. 0 stars. They took our money and sent us to pick up the car at a Thrifty office that was CLOSED. After an hour in the phone maze and on hold, the best they can do is offer an email address to file a complaint. STAY AWAY!

Hidden fees exposed This is just a note for future clients so they're not surprised when faced with fees hidden in fine prints. First, U-Save will not accept the liability insurance you have. You must buy it from them or no car for you. A copy-paste for you from my invoice (Orlando, Florida) for a 6-day booking (Dodge Charger, not the Nissan car they've advertised when booking): 6 Day(s) @6.90 Charged 6 Day(s) RATE CHARGE 41.40 SLI - SUPPLEMENTAL LIABILITY INSURANCE 132.00 FL SALES TAX 18.79 FL SURCHARGE 12.30 PRIVILEGE FEE REC 28.91 FACILITY CHARGE 29.94 ENERGY RECOVERY FEE 14.94 TOURISM FEE 12.00 VEHICLE LICENSE FEE 29.94 Total Charges 320.22 This should help you decide if it's worth haggling for a few dollars or pick up a car directly at the Orlando airport.

I always had rented cars from… I always had rented cars from enterprise with no problem. And my rental always are their on time ready for me to pick up. wonderful customer service and very friendly.

You paying + 50% of actual price Saw that they charged close to 50% of the actual price. I pay 65 to them , and rental company only 40 , and the terms and conditions don't align with the terms and conditions of the actual rental company. Hence why I saw this info. Should have come here before .

Can't find my booking I tried to login today so I could get my holiday documents together for August this year. Checked all of my emails (because I have 5) to look for the confirmation email as I am the one who made and paid for the booking, so you would assume that I'd receive the email considering I'd give them my address and billing info. I have contacted customer service regarding getting a confirmation email or my reference number and they CANNOT find my booking. Now, 5 emails in, I have discovered that they won't speak to me about it as I'm not the driver. Just go directly to a rental company and do not bother using this website.