This site is a rip off This site is a rip off. I called ahead to ensure I could use my own insurance and they said no problem as long as I brought a copy of my coverage page. When I got to the rental office, I was told there was a problem within their system and I would have to pay $235 extra for the insurance unless I wanted to wait 3 hours for the system to come back on line, Needless to say I told them to credit me and shove their car up their butts and went elsewhere. Never got the credit until I made 2 phone calls and emails

Rentalcars.com if you know it you Avoid it! Rentalcars.com is a booking.com unit based in UK with global BPO partners. I would like to bring to the attention of the users of this platform the company's total lack of ethics towards both customers & employees. Rentalcars.com in particular is a platform that, believe me, you would never ever use, had you worked for them. You as a customer may find apparent good deals but you'll pay them dearly in case of any trivial detail goes wrong just because you missed to read that small clause in that almost hidden paragraph on the online platform. My suggestion would be to book directly with the car rental company.

"Maybe" a little cheaper but expensive in the end. I booked a car and moments after realized the pickup location wasn't actually at the airport (ORF) even though I started the search with the airport code. Immediately I tried to contact them - but to no avail. Rental was for a Hertz car - no help from them either. You may be able to save a couple of dollars when using this outfit but if something goes wrong - don't expect any form of help. This will be a site to avoid here on out!

Easy, efficient and well organized I rented a car via carrentals.com in August 2021. The online booking process was easy, their prices were less than anywhere else, the shuttle was fast and efficient, staff were friendly and the whole experience was simple and well organized.

Scammers I booked a rental car for 28 days through their website and canceled because I mistakenly booked a car for San Jose, California instead of San Jose, Costa Rica. I called rental car agency Payless and canceled the car. In the agreement with Carrental.com, they include a statement that says if you don’t get any of your money back if you don’t cancel in time. Lost $1300 even though Payless cancelled the car and rentalcars.com did nothing but include a statement which is pretty much a scam.🤯