STAY AWAY FROM THESE CROOKS! I rented the car to be picked up in Santo Domingo through Discover Cars, and the contract was serviced by Flexways, who then sent us to a shoddy, back alley garage several miles from the airport which provided an old, beat-up car. The contract stated we would pay by American Express, but the garage insisted on cash, or that we must pay an extra $169. We went ahead and paid, then requested a refund from Flexways because this was a blatant overcharge. Worst customer service ever! It is now 7 months and about 20 emails later and I just received a partial refund. STAY AWAY FROM THESE CROOKS!

Forced to buy insurance Company states they provide full coverage insurance for the car rental. When I went to pick up car, the agent stated that the provided insurance was worthless and that I was required to purchase their insurance. This added over $200 to the rental. They stated that I was not allowed to take the car unless I purchased their insurance. Took someone 3 months to respond to my issue and then stated that the agency was correct. Why would anyone buy more insurance if full coverage was already provided???? No one can answer that question, avoid them at all cost.

i would give a NEGATIVE 5 star review… i would give a NEGATIVE 5 star review if i could. On Dec 19th, I rented a car for 2 weeks starting Dec 25 ending Jan 8 for $819CAD. When I picked up the car on the 25th, i was forced to purchase additional insurance although I have full coverage with my visa Infinite Privilege card already. I declined the additional insurance but was told that I won't be able to pick up the car without it. So i was forced to pay an additional $350 USD (or $477.12 CAD as show on my CAD visa) On Jan 1 (NEW YEAR'S DAY), the rental car broke down on the highway. Even though I purchased the above additional insurance, I was never given paperwork for this insurance I bought, so I couldn't get help from this 'so called additional coverage'. we had to slowly drive the car off the highway to the nearest body shop and after examine, the technicians said that the tires were COMPLETELY GONE, AND IT IS DANGEROUS to drive the vehicle in the state it is, that this car should not have been rented in the first place due to its unsafe condition. So i called Zezgo and the gentleman who assisted me (i recognized his voice as the same man who processed our pickup) promised that they will reimburse the cost of the new tires back to me when we bring back the vehicle. so i went ahead and purchased new tires with Firestone for the cost of $341.32 USD. While i was on the phone, I also requested to exchange our rental because i felt unsafe to continue driving the car going forward, but was advised in order to exchange the car, we would have to bring the vehicle back to Orlando (which is like 5-6 hours away from where we were) not to mention that we have our holiday itinerary planned out. I asked if they could bring us a vehicle to exchange at our next hotel stop and was refused this service (which I think should be done under our insurance coverage). For the remainder of the trip, we mostly left the car at our vacation home and shared my parent's rental, which caused inconvenience to all of us. Upon the return of the vehicle on the 8th, I was reassured by the same gentlemen that I will see the reimbursement of the cost of the tires reverted back to our card. I asked him for paperwork for my records, but he said 'you will see it in your mail in 2-3 day', it has been 4 months and i still didn't get my refund and i don't it will come. STAY AWAY FROM THIS FRAUD

Run run run!! Run run run!!! Biggest scam Carly rental ever. Forced to buy their insurance and pay $27 a day for Easy pass. We used 2.75 worth in tolls. Pretended they didn’t speak English when we called for pickup from airport. Total disgrace of a rental company. Additional $283 charged!!!!

Compulsory Insurance scam. You will not pay what advertised. * they scammed me out of 25$ a day extra without this being notified to me in any way prior to the arrival in Mexico * the car was in bad conditions, one windshield wiper was broken so when it rained the passenger did not see anything. Also the car had 0 liquid for the wipers, so I had to make multiple stops to clean the windshield * the operator that I interacted with when I picked the car up was very rude. * they were late to pick us up at the airport