Still waiting for deposit refund… Have been waiting 2 weeks for the refund of my deposit of 450 dollars despite being told it would be 2 to 3 days. Customer service have gone quiet. They were late collecting us from the airport and the entire rental process was stressful and uncomfortable. We were told we could be arrested if we didn't buy further insurance despite having already bought full coverage through Discover cars. I can't recommend this company at all.

STAY AWAY FROM THESE CROOKS! I rented the car to be picked up in Santo Domingo through Discover Cars, and the contract was serviced by Flexways, who then sent us to a shoddy, back alley garage several miles from the airport which provided an old, beat-up car. The contract stated we would pay by American Express, but the garage insisted on cash, or that we must pay an extra $169. We went ahead and paid, then requested a refund from Flexways because this was a blatant overcharge. Worst customer service ever! It is now 7 months and about 20 emails later and I just received a partial refund. STAY AWAY FROM THESE CROOKS!

Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again

--------------SCAM ALERT------------ --------------SCAM ALERT------------ --------DO NOT USE FLEXWAYS----- Made the biggest mistake of my life by choosing FlexWays trough the Kayak App and Priceline. (Both of the companies won't help you at all) The company address doesn't exist, I had to wait the whole day before having the car. Plus the car is the own personal car of the owner. A lot of problems with the car plus an insurance that doesn't worth the price. For the amount paid for this car, I could have a rental of the year. _________________ -Overcharges. -Fake security deposit. -No insurance on the car, we have been pulled over by the police and they searched the whole car cause the insurance was invalid. -Bad communication with the owner. -They'll make you call a lot of numbers for no reason cause nobody seems to know what they are doing. ___________________ I do not recommend it at all. I can personally give you a good contact in Dominican Republic for the best car prices. They'll come pick you up at the airport and brought you back to you rental location.

They were unable to deal with a… They were unable to deal with a complaint, I was given a car that was falling apart. I raised my concerns and nothing has been done. The complaint for this booking has been going on for over a month. FlexWays Confirmation: #139646412849724