Excelent Service! Excelent Service!! All ok!

Quick & easy Everything went smooth, the driver wait outside Punta Cana airport, so we did all the paperwork on parking lot :-) The car was brand new as I expected. No problem with deposit return, except currency change rate from USD to DOP.

I always have a positive experience… I always have a positive experience with Flexways. I have a chaotic government job, so the last thing I need is to get bogged down when it comes to rental vehicles. I usually need something with a large cargo capacity when moving our product up through Colombia into Miami, and my guys never have an issue. Flexways gets us into the vehicles we need.

Still waiting for deposit refund… Have been waiting 2 weeks for the refund of my deposit of 450 dollars despite being told it would be 2 to 3 days. Customer service have gone quiet. They were late collecting us from the airport and the entire rental process was stressful and uncomfortable. We were told we could be arrested if we didn't buy further insurance despite having already bought full coverage through Discover cars. I can't recommend this company at all.

Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again