Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again

Buyer Be Ware I discovered that Flexways, like other rental car companies in Costa Rica, have lots of expensive hidden insurance fees and other potential expenses when you book online before you arrive in country. The price I paid in advance had many more add-on costs when I arrived and I ended up paying much more for the vehicle. But they have you under a barrel. And to rub salt in that wound I ended up having to pay for a full tank of gas when I returned the car even though I had just filled up and had the receipt to prove it! They claimed it was not completely full. That was a complete scam. Because of heavy traffic, I decided to pay rather than get back on the road to go back to the service station I had left 5 minutes before turning in the car. I was in livid! The bottom line is make sure you understand all the fees they will charge you before you reserve and commit. You will likely be better off renting from one of the big names than a local Costa Rican company.

TREATED US WELL 4X4 car was just what we wanted and it served us well on the atrocious roads of CR ;)

Compulsory Insurance scam. You will not pay what advertised. * they scammed me out of 25$ a day extra without this being notified to me in any way prior to the arrival in Mexico * the car was in bad conditions, one windshield wiper was broken so when it rained the passenger did not see anything. Also the car had 0 liquid for the wipers, so I had to make multiple stops to clean the windshield * the operator that I interacted with when I picked the car up was very rude. * they were late to pick us up at the airport

Excelent Service! Excelent Service!! All ok!