TREATED US WELL 4X4 car was just what we wanted and it served us well on the atrocious roads of CR ;)

Still waiting for deposit refund… Have been waiting 2 weeks for the refund of my deposit of 450 dollars despite being told it would be 2 to 3 days. Customer service have gone quiet. They were late collecting us from the airport and the entire rental process was stressful and uncomfortable. We were told we could be arrested if we didn't buy further insurance despite having already bought full coverage through Discover cars. I can't recommend this company at all.

I always have a positive experience… I always have a positive experience with Flexways. I have a chaotic government job, so the last thing I need is to get bogged down when it comes to rental vehicles. I usually need something with a large cargo capacity when moving our product up through Colombia into Miami, and my guys never have an issue. Flexways gets us into the vehicles we need.

Quick & easy Everything went smooth, the driver wait outside Punta Cana airport, so we did all the paperwork on parking lot :-) The car was brand new as I expected. No problem with deposit return, except currency change rate from USD to DOP.

Buyer Be Ware I discovered that Flexways, like other rental car companies in Costa Rica, have lots of expensive hidden insurance fees and other potential expenses when you book online before you arrive in country. The price I paid in advance had many more add-on costs when I arrived and I ended up paying much more for the vehicle. But they have you under a barrel. And to rub salt in that wound I ended up having to pay for a full tank of gas when I returned the car even though I had just filled up and had the receipt to prove it! They claimed it was not completely full. That was a complete scam. Because of heavy traffic, I decided to pay rather than get back on the road to go back to the service station I had left 5 minutes before turning in the car. I was in livid! The bottom line is make sure you understand all the fees they will charge you before you reserve and commit. You will likely be better off renting from one of the big names than a local Costa Rican company.