Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again

STAY AWAY FROM THESE CROOKS! I rented the car to be picked up in Santo Domingo through Discover Cars, and the contract was serviced by Flexways, who then sent us to a shoddy, back alley garage several miles from the airport which provided an old, beat-up car. The contract stated we would pay by American Express, but the garage insisted on cash, or that we must pay an extra $169. We went ahead and paid, then requested a refund from Flexways because this was a blatant overcharge. Worst customer service ever! It is now 7 months and about 20 emails later and I just received a partial refund. STAY AWAY FROM THESE CROOKS!

Forced to buy insurance Company states they provide full coverage insurance for the car rental. When I went to pick up car, the agent stated that the provided insurance was worthless and that I was required to purchase their insurance. This added over $200 to the rental. They stated that I was not allowed to take the car unless I purchased their insurance. Took someone 3 months to respond to my issue and then stated that the agency was correct. Why would anyone buy more insurance if full coverage was already provided???? No one can answer that question, avoid them at all cost.

I always have a positive experience… I always have a positive experience with Flexways. I have a chaotic government job, so the last thing I need is to get bogged down when it comes to rental vehicles. I usually need something with a large cargo capacity when moving our product up through Colombia into Miami, and my guys never have an issue. Flexways gets us into the vehicles we need.

--------------SCAM ALERT------------ --------------SCAM ALERT------------ --------DO NOT USE FLEXWAYS----- Made the biggest mistake of my life by choosing FlexWays trough the Kayak App and Priceline. (Both of the companies won't help you at all) The company address doesn't exist, I had to wait the whole day before having the car. Plus the car is the own personal car of the owner. A lot of problems with the car plus an insurance that doesn't worth the price. For the amount paid for this car, I could have a rental of the year. _________________ -Overcharges. -Fake security deposit. -No insurance on the car, we have been pulled over by the police and they searched the whole car cause the insurance was invalid. -Bad communication with the owner. -They'll make you call a lot of numbers for no reason cause nobody seems to know what they are doing. ___________________ I do not recommend it at all. I can personally give you a good contact in Dominican Republic for the best car prices. They'll come pick you up at the airport and brought you back to you rental location.