i would give a NEGATIVE 5 star review… i would give a NEGATIVE 5 star review if i could. On Dec 19th, I rented a car for 2 weeks starting Dec 25 ending Jan 8 for $819CAD. When I picked up the car on the 25th, i was forced to purchase additional insurance although I have full coverage with my visa Infinite Privilege card already. I declined the additional insurance but was told that I won't be able to pick up the car without it. So i was forced to pay an additional $350 USD (or $477.12 CAD as show on my CAD visa) On Jan 1 (NEW YEAR'S DAY), the rental car broke down on the highway. Even though I purchased the above additional insurance, I was never given paperwork for this insurance I bought, so I couldn't get help from this 'so called additional coverage'. we had to slowly drive the car off the highway to the nearest body shop and after examine, the technicians said that the tires were COMPLETELY GONE, AND IT IS DANGEROUS to drive the vehicle in the state it is, that this car should not have been rented in the first place due to its unsafe condition. So i called Zezgo and the gentleman who assisted me (i recognized his voice as the same man who processed our pickup) promised that they will reimburse the cost of the new tires back to me when we bring back the vehicle. so i went ahead and purchased new tires with Firestone for the cost of $341.32 USD. While i was on the phone, I also requested to exchange our rental because i felt unsafe to continue driving the car going forward, but was advised in order to exchange the car, we would have to bring the vehicle back to Orlando (which is like 5-6 hours away from where we were) not to mention that we have our holiday itinerary planned out. I asked if they could bring us a vehicle to exchange at our next hotel stop and was refused this service (which I think should be done under our insurance coverage). For the remainder of the trip, we mostly left the car at our vacation home and shared my parent's rental, which caused inconvenience to all of us. Upon the return of the vehicle on the 8th, I was reassured by the same gentlemen that I will see the reimbursement of the cost of the tires reverted back to our card. I asked him for paperwork for my records, but he said 'you will see it in your mail in 2-3 day', it has been 4 months and i still didn't get my refund and i don't it will come. STAY AWAY FROM THIS FRAUD

Flexways ... No Way! We went through Priceline to get my daughter and her new husband airline tickets and the car rental bundle, for their Honeymoon in Orlando. We were not informed of any deposit needed at check in but my daughter was not surprised when they needed one. This is not her first car rental. What was shocking was the amount they demanded. First they said $700, which quickly became $1000 for the incidental deposit. When they didn't have a credit card with $1000 on it, they wouldn't let them split it on two cards. They were very disrespectful and rude to my daughter and her husband. They are not kids, they are in their 30's, have full coverage on their own vehicles and have perfect driving records. She contacted me to cancel that car with Flexways because they were able to find the same type of car for less money at another rental car company. Beware, if booking through Priceline, check the name of the rental car company. Flexways is the worst I've seen in my 40+ years of driving and renting cars!

Awful experience with Flexways Awful experience with Flexways in Cancun. We had a rental car reserved and they never showed up at the airport as promised. No car. No working phone numbers to call. And no real business as we drove to the address listed and there was nothing there!!! Total crooks who took $400+ dollars. Don’t rent from Flexways!!!

Buyer Be Ware I discovered that Flexways, like other rental car companies in Costa Rica, have lots of expensive hidden insurance fees and other potential expenses when you book online before you arrive in country. The price I paid in advance had many more add-on costs when I arrived and I ended up paying much more for the vehicle. But they have you under a barrel. And to rub salt in that wound I ended up having to pay for a full tank of gas when I returned the car even though I had just filled up and had the receipt to prove it! They claimed it was not completely full. That was a complete scam. Because of heavy traffic, I decided to pay rather than get back on the road to go back to the service station I had left 5 minutes before turning in the car. I was in livid! The bottom line is make sure you understand all the fees they will charge you before you reserve and commit. You will likely be better off renting from one of the big names than a local Costa Rican company.

TREATED US WELL 4X4 car was just what we wanted and it served us well on the atrocious roads of CR ;)