NOPE. Don't rent with these folk. Horribly rude female at the counter to check us in. She took forever, longer than renting a car I've ever experienced. Reservation was in my name with my husband listed as the only driver. She insisted on charging for me as well since the reservation was in my name. Coincidentally, she never got my license or information. Then... after being told 2 months prior to trip that we could use our own Sunpass for tolls, she was going to fine us $250 to do so. Obviously, we didn't use ours and we told her we didn't want theirs either. We would drive to avoid tolls (Thanks Google Maps!) She wouldn't print us a receipt so we had no contract and she wouldn't even email it to us. We only got a copy upon returning the car, which, by the way, she was trying to downsize initially. Guess what? Yep, she charged us for the Sunpass usage after being told multiple times that we didn't want. We had purchased a package deal. We would not ever, ever, recommend using this lot for a car rental. I'm still waiting to get a response about complaining and to get a refund for charges that we should not have had to begin with. When you have a reservation, you should be able to go in and be on the road in minutes. It took us about 30 to the tune of additionally being charged nearly $150. Nope. Don't do it.

Buyer Be Ware I discovered that Flexways, like other rental car companies in Costa Rica, have lots of expensive hidden insurance fees and other potential expenses when you book online before you arrive in country. The price I paid in advance had many more add-on costs when I arrived and I ended up paying much more for the vehicle. But they have you under a barrel. And to rub salt in that wound I ended up having to pay for a full tank of gas when I returned the car even though I had just filled up and had the receipt to prove it! They claimed it was not completely full. That was a complete scam. Because of heavy traffic, I decided to pay rather than get back on the road to go back to the service station I had left 5 minutes before turning in the car. I was in livid! The bottom line is make sure you understand all the fees they will charge you before you reserve and commit. You will likely be better off renting from one of the big names than a local Costa Rican company.

Best car rental in Miami! Go Flexways! I rented a car in Flexways Miami through discovercars.com, the best experience in car rental I've ever had! I travel to Miami once or twice a year since 2002, so I've rented with pretty much every single company. Mostly crappy experiences to be honest. Not with Flexways, they picked me up at the airport around 10 minutes after I reached the shuttle area, their office is quite close and I felt super comfortable with them. Also, great value for my money. The entire process at counter took around 15 minutes, I got exactly the car I rented without any complications. Trust me, rent with them.

--------------SCAM ALERT------------ --------------SCAM ALERT------------ --------DO NOT USE FLEXWAYS----- Made the biggest mistake of my life by choosing FlexWays trough the Kayak App and Priceline. (Both of the companies won't help you at all) The company address doesn't exist, I had to wait the whole day before having the car. Plus the car is the own personal car of the owner. A lot of problems with the car plus an insurance that doesn't worth the price. For the amount paid for this car, I could have a rental of the year. _________________ -Overcharges. -Fake security deposit. -No insurance on the car, we have been pulled over by the police and they searched the whole car cause the insurance was invalid. -Bad communication with the owner. -They'll make you call a lot of numbers for no reason cause nobody seems to know what they are doing. ___________________ I do not recommend it at all. I can personally give you a good contact in Dominican Republic for the best car prices. They'll come pick you up at the airport and brought you back to you rental location.

Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again