NOPE. Don't rent with these folk. Horribly rude female at the counter to check us in. She took forever, longer than renting a car I've ever experienced. Reservation was in my name with my husband listed as the only driver. She insisted on charging for me as well since the reservation was in my name. Coincidentally, she never got my license or information. Then... after being told 2 months prior to trip that we could use our own Sunpass for tolls, she was going to fine us $250 to do so. Obviously, we didn't use ours and we told her we didn't want theirs either. We would drive to avoid tolls (Thanks Google Maps!) She wouldn't print us a receipt so we had no contract and she wouldn't even email it to us. We only got a copy upon returning the car, which, by the way, she was trying to downsize initially. Guess what? Yep, she charged us for the Sunpass usage after being told multiple times that we didn't want. We had purchased a package deal. We would not ever, ever, recommend using this lot for a car rental. I'm still waiting to get a response about complaining and to get a refund for charges that we should not have had to begin with. When you have a reservation, you should be able to go in and be on the road in minutes. It took us about 30 to the tune of additionally being charged nearly $150. Nope. Don't do it.

Compulsory Insurance scam. You will not pay what advertised. * they scammed me out of 25$ a day extra without this being notified to me in any way prior to the arrival in Mexico * the car was in bad conditions, one windshield wiper was broken so when it rained the passenger did not see anything. Also the car had 0 liquid for the wipers, so I had to make multiple stops to clean the windshield * the operator that I interacted with when I picked the car up was very rude. * they were late to pick us up at the airport

Flexways ... No Way! We went through Priceline to get my daughter and her new husband airline tickets and the car rental bundle, for their Honeymoon in Orlando. We were not informed of any deposit needed at check in but my daughter was not surprised when they needed one. This is not her first car rental. What was shocking was the amount they demanded. First they said $700, which quickly became $1000 for the incidental deposit. When they didn't have a credit card with $1000 on it, they wouldn't let them split it on two cards. They were very disrespectful and rude to my daughter and her husband. They are not kids, they are in their 30's, have full coverage on their own vehicles and have perfect driving records. She contacted me to cancel that car with Flexways because they were able to find the same type of car for less money at another rental car company. Beware, if booking through Priceline, check the name of the rental car company. Flexways is the worst I've seen in my 40+ years of driving and renting cars!

Still waiting for deposit refund… Have been waiting 2 weeks for the refund of my deposit of 450 dollars despite being told it would be 2 to 3 days. Customer service have gone quiet. They were late collecting us from the airport and the entire rental process was stressful and uncomfortable. We were told we could be arrested if we didn't buy further insurance despite having already bought full coverage through Discover cars. I can't recommend this company at all.

I always have a positive experience… I always have a positive experience with Flexways. I have a chaotic government job, so the last thing I need is to get bogged down when it comes to rental vehicles. I usually need something with a large cargo capacity when moving our product up through Colombia into Miami, and my guys never have an issue. Flexways gets us into the vehicles we need.