They were unable to deal with a… They were unable to deal with a complaint, I was given a car that was falling apart. I raised my concerns and nothing has been done. The complaint for this booking has been going on for over a month. FlexWays Confirmation: #139646412849724

Run run run!! Run run run!!! Biggest scam Carly rental ever. Forced to buy their insurance and pay $27 a day for Easy pass. We used 2.75 worth in tolls. Pretended they didn’t speak English when we called for pickup from airport. Total disgrace of a rental company. Additional $283 charged!!!!

Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again

Forced to buy insurance Company states they provide full coverage insurance for the car rental. When I went to pick up car, the agent stated that the provided insurance was worthless and that I was required to purchase their insurance. This added over $200 to the rental. They stated that I was not allowed to take the car unless I purchased their insurance. Took someone 3 months to respond to my issue and then stated that the agency was correct. Why would anyone buy more insurance if full coverage was already provided???? No one can answer that question, avoid them at all cost.

Horrible Respect your time don’t waste your time and money even pay more stick with airport rentals. Horrible no shuttle to pick you up, no phone number someone answers and you go front desk feel like people all came from jungle and talk to you like you owe them. Very disrespectful people in front desk ended up not even picking up cars