Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again

NOPE. Don't rent with these folk. Horribly rude female at the counter to check us in. She took forever, longer than renting a car I've ever experienced. Reservation was in my name with my husband listed as the only driver. She insisted on charging for me as well since the reservation was in my name. Coincidentally, she never got my license or information. Then... after being told 2 months prior to trip that we could use our own Sunpass for tolls, she was going to fine us $250 to do so. Obviously, we didn't use ours and we told her we didn't want theirs either. We would drive to avoid tolls (Thanks Google Maps!) She wouldn't print us a receipt so we had no contract and she wouldn't even email it to us. We only got a copy upon returning the car, which, by the way, she was trying to downsize initially. Guess what? Yep, she charged us for the Sunpass usage after being told multiple times that we didn't want. We had purchased a package deal. We would not ever, ever, recommend using this lot for a car rental. I'm still waiting to get a response about complaining and to get a refund for charges that we should not have had to begin with. When you have a reservation, you should be able to go in and be on the road in minutes. It took us about 30 to the tune of additionally being charged nearly $150. Nope. Don't do it.

Forced to buy insurance Company states they provide full coverage insurance for the car rental. When I went to pick up car, the agent stated that the provided insurance was worthless and that I was required to purchase their insurance. This added over $200 to the rental. They stated that I was not allowed to take the car unless I purchased their insurance. Took someone 3 months to respond to my issue and then stated that the agency was correct. Why would anyone buy more insurance if full coverage was already provided???? No one can answer that question, avoid them at all cost.

I have a rental for when I landed on…April 21st I have a rental for when I landed on Sunday and Flexway was already closed ! I was forced to get another rental for the one night and then had to return that rental to try to get my rental through Flexway the next day . I asked them to refund me the partial amount for the night they were closed and refused . They also wanted to charge me an extra 189 for unnecessary charges . They said I couldn’t use my insurance if were to pay with my bank card . So they then decided to cancel my reservation on me and left me and my daughter stranded without a car because I called them out for being sketchy . SO PLEASE DONT EVER RENT FROM THIS COMPANY ! THEY ARE SCAM ARTIST AND TAKE ADVANTAGE OF CUSTOMERS . So unprofessional and rude ! The manager told me to go F myself right in front of my 7 year old daughter .

Excelent Service! Excelent Service!! All ok!