Compulsory Insurance scam. You will not pay what advertised. * they scammed me out of 25$ a day extra without this being notified to me in any way prior to the arrival in Mexico * the car was in bad conditions, one windshield wiper was broken so when it rained the passenger did not see anything. Also the car had 0 liquid for the wipers, so I had to make multiple stops to clean the windshield * the operator that I interacted with when I picked the car up was very rude. * they were late to pick us up at the airport

Quick & easy Everything went smooth, the driver wait outside Punta Cana airport, so we did all the paperwork on parking lot :-) The car was brand new as I expected. No problem with deposit return, except currency change rate from USD to DOP.

Run run run!! Run run run!!! Biggest scam Carly rental ever. Forced to buy their insurance and pay $27 a day for Easy pass. We used 2.75 worth in tolls. Pretended they didn’t speak English when we called for pickup from airport. Total disgrace of a rental company. Additional $283 charged!!!!

Still waiting for deposit refund… Have been waiting 2 weeks for the refund of my deposit of 450 dollars despite being told it would be 2 to 3 days. Customer service have gone quiet. They were late collecting us from the airport and the entire rental process was stressful and uncomfortable. We were told we could be arrested if we didn't buy further insurance despite having already bought full coverage through Discover cars. I can't recommend this company at all.

Rip off toll charges, poor admin The only reason they get one star is that the car was fairly new. On arrival at Miami airport no one at the shuttlebus to take us to the car collection centre. I had to call an international number which Incurred additional cost to my mobile contract. They said they had no record of my booking. 3 phone calls later they found it. The toll policy is scandalous and completely out of proportion to the toll costs and their probable admin fees. I feel like they are taking advantage… $20 bucks a day for 10 days (or $25 per toll admin fee) - we only went through tolls on 2 of the days we had the car. Total toll cost was probably $15-20 and we had to pay $200 in admin fees 3 days after arrival I started receiving messages saying they were expecting me to collect my car despite me already having it. At the end of the trip their customer services told me to email them to resolve the high toll charges. I was then ignored despite emailing them a couple of times Won’t be using again