Forced to buy insurance Company states they provide full coverage insurance for the car rental. When I went to pick up car, the agent stated that the provided insurance was worthless and that I was required to purchase their insurance. This added over $200 to the rental. They stated that I was not allowed to take the car unless I purchased their insurance. Took someone 3 months to respond to my issue and then stated that the agency was correct. Why would anyone buy more insurance if full coverage was already provided???? No one can answer that question, avoid them at all cost.

Best car rental in Miami! Go Flexways! I rented a car in Flexways Miami through discovercars.com, the best experience in car rental I've ever had! I travel to Miami once or twice a year since 2002, so I've rented with pretty much every single company. Mostly crappy experiences to be honest. Not with Flexways, they picked me up at the airport around 10 minutes after I reached the shuttle area, their office is quite close and I felt super comfortable with them. Also, great value for my money. The entire process at counter took around 15 minutes, I got exactly the car I rented without any complications. Trust me, rent with them.

Still waiting for deposit refund… Have been waiting 2 weeks for the refund of my deposit of 450 dollars despite being told it would be 2 to 3 days. Customer service have gone quiet. They were late collecting us from the airport and the entire rental process was stressful and uncomfortable. We were told we could be arrested if we didn't buy further insurance despite having already bought full coverage through Discover cars. I can't recommend this company at all.

Compulsory Insurance scam. You will not pay what advertised. * they scammed me out of 25$ a day extra without this being notified to me in any way prior to the arrival in Mexico * the car was in bad conditions, one windshield wiper was broken so when it rained the passenger did not see anything. Also the car had 0 liquid for the wipers, so I had to make multiple stops to clean the windshield * the operator that I interacted with when I picked the car up was very rude. * they were late to pick us up at the airport

Flexways ... No Way! We went through Priceline to get my daughter and her new husband airline tickets and the car rental bundle, for their Honeymoon in Orlando. We were not informed of any deposit needed at check in but my daughter was not surprised when they needed one. This is not her first car rental. What was shocking was the amount they demanded. First they said $700, which quickly became $1000 for the incidental deposit. When they didn't have a credit card with $1000 on it, they wouldn't let them split it on two cards. They were very disrespectful and rude to my daughter and her husband. They are not kids, they are in their 30's, have full coverage on their own vehicles and have perfect driving records. She contacted me to cancel that car with Flexways because they were able to find the same type of car for less money at another rental car company. Beware, if booking through Priceline, check the name of the rental car company. Flexways is the worst I've seen in my 40+ years of driving and renting cars!