Excelent Service! Excelent Service!! All ok!

Awful experience with Flexways Awful experience with Flexways in Cancun. We had a rental car reserved and they never showed up at the airport as promised. No car. No working phone numbers to call. And no real business as we drove to the address listed and there was nothing there!!! Total crooks who took $400+ dollars. Don’t rent from Flexways!!!

NOPE. Don't rent with these folk. Horribly rude female at the counter to check us in. She took forever, longer than renting a car I've ever experienced. Reservation was in my name with my husband listed as the only driver. She insisted on charging for me as well since the reservation was in my name. Coincidentally, she never got my license or information. Then... after being told 2 months prior to trip that we could use our own Sunpass for tolls, she was going to fine us $250 to do so. Obviously, we didn't use ours and we told her we didn't want theirs either. We would drive to avoid tolls (Thanks Google Maps!) She wouldn't print us a receipt so we had no contract and she wouldn't even email it to us. We only got a copy upon returning the car, which, by the way, she was trying to downsize initially. Guess what? Yep, she charged us for the Sunpass usage after being told multiple times that we didn't want. We had purchased a package deal. We would not ever, ever, recommend using this lot for a car rental. I'm still waiting to get a response about complaining and to get a refund for charges that we should not have had to begin with. When you have a reservation, you should be able to go in and be on the road in minutes. It took us about 30 to the tune of additionally being charged nearly $150. Nope. Don't do it.

I always have a positive experience… I always have a positive experience with Flexways. I have a chaotic government job, so the last thing I need is to get bogged down when it comes to rental vehicles. I usually need something with a large cargo capacity when moving our product up through Colombia into Miami, and my guys never have an issue. Flexways gets us into the vehicles we need.

Buyer Be Ware I discovered that Flexways, like other rental car companies in Costa Rica, have lots of expensive hidden insurance fees and other potential expenses when you book online before you arrive in country. The price I paid in advance had many more add-on costs when I arrived and I ended up paying much more for the vehicle. But they have you under a barrel. And to rub salt in that wound I ended up having to pay for a full tank of gas when I returned the car even though I had just filled up and had the receipt to prove it! They claimed it was not completely full. That was a complete scam. Because of heavy traffic, I decided to pay rather than get back on the road to go back to the service station I had left 5 minutes before turning in the car. I was in livid! The bottom line is make sure you understand all the fees they will charge you before you reserve and commit. You will likely be better off renting from one of the big names than a local Costa Rican company.