STAY AWAY FROM THESE CROOKS! I rented the car to be picked up in Santo Domingo through Discover Cars, and the contract was serviced by Flexways, who then sent us to a shoddy, back alley garage several miles from the airport which provided an old, beat-up car. The contract stated we would pay by American Express, but the garage insisted on cash, or that we must pay an extra $169. We went ahead and paid, then requested a refund from Flexways because this was a blatant overcharge. Worst customer service ever! It is now 7 months and about 20 emails later and I just received a partial refund. STAY AWAY FROM THESE CROOKS!

I have a rental for when I landed on…April 21st I have a rental for when I landed on Sunday and Flexway was already closed ! I was forced to get another rental for the one night and then had to return that rental to try to get my rental through Flexway the next day . I asked them to refund me the partial amount for the night they were closed and refused . They also wanted to charge me an extra 189 for unnecessary charges . They said I couldn’t use my insurance if were to pay with my bank card . So they then decided to cancel my reservation on me and left me and my daughter stranded without a car because I called them out for being sketchy . SO PLEASE DONT EVER RENT FROM THIS COMPANY ! THEY ARE SCAM ARTIST AND TAKE ADVANTAGE OF CUSTOMERS . So unprofessional and rude ! The manager told me to go F myself right in front of my 7 year old daughter .

NOPE. Don't rent with these folk. Horribly rude female at the counter to check us in. She took forever, longer than renting a car I've ever experienced. Reservation was in my name with my husband listed as the only driver. She insisted on charging for me as well since the reservation was in my name. Coincidentally, she never got my license or information. Then... after being told 2 months prior to trip that we could use our own Sunpass for tolls, she was going to fine us $250 to do so. Obviously, we didn't use ours and we told her we didn't want theirs either. We would drive to avoid tolls (Thanks Google Maps!) She wouldn't print us a receipt so we had no contract and she wouldn't even email it to us. We only got a copy upon returning the car, which, by the way, she was trying to downsize initially. Guess what? Yep, she charged us for the Sunpass usage after being told multiple times that we didn't want. We had purchased a package deal. We would not ever, ever, recommend using this lot for a car rental. I'm still waiting to get a response about complaining and to get a refund for charges that we should not have had to begin with. When you have a reservation, you should be able to go in and be on the road in minutes. It took us about 30 to the tune of additionally being charged nearly $150. Nope. Don't do it.

Quick & easy Everything went smooth, the driver wait outside Punta Cana airport, so we did all the paperwork on parking lot :-) The car was brand new as I expected. No problem with deposit return, except currency change rate from USD to DOP.

i would give a NEGATIVE 5 star review… i would give a NEGATIVE 5 star review if i could. On Dec 19th, I rented a car for 2 weeks starting Dec 25 ending Jan 8 for $819CAD. When I picked up the car on the 25th, i was forced to purchase additional insurance although I have full coverage with my visa Infinite Privilege card already. I declined the additional insurance but was told that I won't be able to pick up the car without it. So i was forced to pay an additional $350 USD (or $477.12 CAD as show on my CAD visa) On Jan 1 (NEW YEAR'S DAY), the rental car broke down on the highway. Even though I purchased the above additional insurance, I was never given paperwork for this insurance I bought, so I couldn't get help from this 'so called additional coverage'. we had to slowly drive the car off the highway to the nearest body shop and after examine, the technicians said that the tires were COMPLETELY GONE, AND IT IS DANGEROUS to drive the vehicle in the state it is, that this car should not have been rented in the first place due to its unsafe condition. So i called Zezgo and the gentleman who assisted me (i recognized his voice as the same man who processed our pickup) promised that they will reimburse the cost of the new tires back to me when we bring back the vehicle. so i went ahead and purchased new tires with Firestone for the cost of $341.32 USD. While i was on the phone, I also requested to exchange our rental because i felt unsafe to continue driving the car going forward, but was advised in order to exchange the car, we would have to bring the vehicle back to Orlando (which is like 5-6 hours away from where we were) not to mention that we have our holiday itinerary planned out. I asked if they could bring us a vehicle to exchange at our next hotel stop and was refused this service (which I think should be done under our insurance coverage). For the remainder of the trip, we mostly left the car at our vacation home and shared my parent's rental, which caused inconvenience to all of us. Upon the return of the vehicle on the 8th, I was reassured by the same gentlemen that I will see the reimbursement of the cost of the tires reverted back to our card. I asked him for paperwork for my records, but he said 'you will see it in your mail in 2-3 day', it has been 4 months and i still didn't get my refund and i don't it will come. STAY AWAY FROM THIS FRAUD