It has been a great experience renting… It has been a great experience renting with these guys, Akbar has been helping me with my rentals. He has made the experience a wonderful one everytime.

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.

I warn you DO NOT RENT A CAR FROM… I warn you DO NOT RENT A CAR FROM ACE…They do charge much more than agreed and they say these are additional costs.. this should be a way of crookness. ---------------------------------------------------------- Edit after ACE's review: Everyone made a comment here is complaining about your attitudes, your crookness and your lying. You do not tell the truth your customers, you lie, unfortunately you have to sink because you deserve this! you do not understand what customer satisfaction is! you will have to be customer centric!

The Ace Rent a Car, 1241 Airline Drive, Kenner, LA The Ace Rent a Car location in Kenner LA conned me out of $250 because I returned my car after business hours. I returned it with a Full tank of gas and cleaner than when I picked it up, to the exact spot I got it from. But because I had to leave it when the office was closed they charged me a $250 "Abandonment fee" This fee was not mentioned in the copy of the rental agreement they gave me, but was stated in a secondary pieces paper they rushed past me for signature. Although, Technically, they had the legal right based on the wording concerning return of vehicle after hours, morally this was reprehensible. The vehicle was anything but abandoned. This is just an unscrupulous money grab from a very shady company.

You call this customer service? I called 7 hours prior to arrival at ramp to advise that my scheduled flight which was to arrive at 7 was pushed back to 10. The agent did not inform me that they close at 10. I showed at 11:15 and no was there. All other counters were open. Took an Uber to the hotel. Call the desk at 7 am and they say my reservation was cancelled and that I should have looked at the website for closing times?!?! I was then told my reservation was cancelled and I could only rebook through the web. I rebooked at an expense of over 2 times the original price with another carrier. also had to Uber back to the airport. I write an email explaining the situation and did NOT ask for any compensation. Their reply? You should have checked the website and reservations are cancelled when the office closes. Never again