Totally bait and switch tactics to make… Totally bait and switch tactics to make you upgrade. I paid for a medium SUV then they showed me a hundai (mosquito size) vehicle which nobody would drive. I ended up paying $250 extra for 6 days then they still didn't give me an SUV they gave me a dirty dodge challenger. It was late at night near 10 pm.I couldn't argue with the man. I wont go into details about returning the vehicle. Ace car rental: you got me once but never again!

Please stay away ! Please stay away !! First they low-ball the price displayed on various websites, to trick you into booking. Then hours long line outside with tons of little kids around - then they trick you into signing for things you don't need or have declined ! Read the fine print - here's the worst part, when the bill comes, be ready to pay the 'DOUBLE' of what you booked it for ! Very dishonest ! R U N..

Diana was super helpful Diana was super helpful, kind and upgraded us! So wonderful

I warn you DO NOT RENT A CAR FROM… I warn you DO NOT RENT A CAR FROM ACE…They do charge much more than agreed and they say these are additional costs.. this should be a way of crookness. ---------------------------------------------------------- Edit after ACE's review: Everyone made a comment here is complaining about your attitudes, your crookness and your lying. You do not tell the truth your customers, you lie, unfortunately you have to sink because you deserve this! you do not understand what customer satisfaction is! you will have to be customer centric!

The Ace Rent a Car, 1241 Airline Drive, Kenner, LA The Ace Rent a Car location in Kenner LA conned me out of $250 because I returned my car after business hours. I returned it with a Full tank of gas and cleaner than when I picked it up, to the exact spot I got it from. But because I had to leave it when the office was closed they charged me a $250 "Abandonment fee" This fee was not mentioned in the copy of the rental agreement they gave me, but was stated in a secondary pieces paper they rushed past me for signature. Although, Technically, they had the legal right based on the wording concerning return of vehicle after hours, morally this was reprehensible. The vehicle was anything but abandoned. This is just an unscrupulous money grab from a very shady company.