The Ace Rent a Car, 1241 Airline Drive, Kenner, LA The Ace Rent a Car location in Kenner LA conned me out of $250 because I returned my car after business hours. I returned it with a Full tank of gas and cleaner than when I picked it up, to the exact spot I got it from. But because I had to leave it when the office was closed they charged me a $250 "Abandonment fee" This fee was not mentioned in the copy of the rental agreement they gave me, but was stated in a secondary pieces paper they rushed past me for signature. Although, Technically, they had the legal right based on the wording concerning return of vehicle after hours, morally this was reprehensible. The vehicle was anything but abandoned. This is just an unscrupulous money grab from a very shady company.

It has been a great experience renting… It has been a great experience renting with these guys, Akbar has been helping me with my rentals. He has made the experience a wonderful one everytime.

Disappointing A totally unpleasant experience. when you get there they ask you to pay with a credit card, which is not correct, the reservation can be made with a debit card. Payment by card is only possible if you pay a fee of €75. Disappointing, do not recommend.

Scam Alert SCAM ALERT. Book ACE thru booking.com 2 months out. They wouldn’t let me prepay. Thought that was odd. So 3 days prior to my arrival. I called them direct and they said oh just pay at the counter. I’ve rented cars over a 100 times between business and pleasure and agin though that was odd. BOY WAS I RIGHT. I got to thre counter an hr late due to a flight delay and they said I wa late and my car rental went from 220 to 580. As I was at the counter the other agent to another customer was saying the same script. IT WAS THE ILD BAIT AND SWITCH ON PRICING. Agent had the audacity to say you should have prepaid. When I told him I tried twice he shut up and didn’t have an answer. When booking.con sent me a survey on my experience. I told them what happened and crickets after. Don’t believe any positive experience’s they are fake as this so called company is. Stick to the name brands. ACE IS A SCAM!’

I warn you DO NOT RENT A CAR FROM… I warn you DO NOT RENT A CAR FROM ACE…They do charge much more than agreed and they say these are additional costs.. this should be a way of crookness. ---------------------------------------------------------- Edit after ACE's review: Everyone made a comment here is complaining about your attitudes, your crookness and your lying. You do not tell the truth your customers, you lie, unfortunately you have to sink because you deserve this! you do not understand what customer satisfaction is! you will have to be customer centric!