Their broker carjet are so appalling… I've changed my review about Ace cars as they explained about jetcars being a broker and really are not responsible for jetcars performance. They suggested and rightly so that I call Ace cars direct which I will. Thank you for your response I have nothing negative to say about Ace cars now

This place deserves 0 stars This place deserves 0 stars! I reserved and paid with booking.com for $73.00, once at the location, they force you to pay for insurance which came out to $218.67! This place is a rip off, stay away!

Rented a car in Miami Rented a car in Miami. Had to pay $250 more than listed. Such a group of sharks. Charge extra for a meter to read the motorway tolls. Refused to accept my Worldwide car hire excess despite it explicitly saying it covered the U.S. System was too out of date to recognise my zip code in NY (1 year old building). Terrible service will try to screw you. Go for Sixt or Avis instead

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.

Diana was super helpful Diana was super helpful, kind and upgraded us! So wonderful