You call this customer service? I called 7 hours prior to arrival at ramp to advise that my scheduled flight which was to arrive at 7 was pushed back to 10. The agent did not inform me that they close at 10. I showed at 11:15 and no was there. All other counters were open. Took an Uber to the hotel. Call the desk at 7 am and they say my reservation was cancelled and that I should have looked at the website for closing times?!?! I was then told my reservation was cancelled and I could only rebook through the web. I rebooked at an expense of over 2 times the original price with another carrier. also had to Uber back to the airport. I write an email explaining the situation and did NOT ask for any compensation. Their reply? You should have checked the website and reservations are cancelled when the office closes. Never again

Rented a car in Miami Rented a car in Miami. Had to pay $250 more than listed. Such a group of sharks. Charge extra for a meter to read the motorway tolls. Refused to accept my Worldwide car hire excess despite it explicitly saying it covered the U.S. System was too out of date to recognise my zip code in NY (1 year old building). Terrible service will try to screw you. Go for Sixt or Avis instead

Their broker carjet are so appalling… I've changed my review about Ace cars as they explained about jetcars being a broker and really are not responsible for jetcars performance. They suggested and rightly so that I call Ace cars direct which I will. Thank you for your response I have nothing negative to say about Ace cars now

this is A SCAM SUCH A SCAM - PLEASE AVOID!!!!!! I booked a car for my family for 10 days and pre-paid half of the price of the rental + insurance online through Kayak. They first advertised it for $270 total. However, when my family was there to pick up the car, they charged us $700. They forced us to pay and did not even explain why the insurance costs $50/day. I tried calling them and they just hung up on me while I was talking. Really rude and worst experience ever. I am going to report this to the consumer protection office.

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.