Wonderful Ahmed Wonderful Ahmed! Thank you.

You call this customer service? I called 7 hours prior to arrival at ramp to advise that my scheduled flight which was to arrive at 7 was pushed back to 10. The agent did not inform me that they close at 10. I showed at 11:15 and no was there. All other counters were open. Took an Uber to the hotel. Call the desk at 7 am and they say my reservation was cancelled and that I should have looked at the website for closing times?!?! I was then told my reservation was cancelled and I could only rebook through the web. I rebooked at an expense of over 2 times the original price with another carrier. also had to Uber back to the airport. I write an email explaining the situation and did NOT ask for any compensation. Their reply? You should have checked the website and reservations are cancelled when the office closes. Never again

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.

Avoid this company at all costs Avoid this company at all costs. They have cancelled my booking without notice, with no refund. It seems like they have the right to cancel bookings if you are late for a pickup. This is absolutely ridiculous. It is pointless to use companies that have no offices and whose business is based on someone coming to the collection point and dropping them off. If your flight is delayed, they can cancel your booking, and you won't get your money back IT'S A TOTAL SCAM!

The absolute worst I've ever experienced The absolute worst. They didn't have my reserved car, nor any replacement car, despite me confirming my reservation explicitly the day before. Asked what they'd do to fix this, they said "nothing, but you can walk to the other rental agencies". Asked why they didn't call me to tell me this before I spent TWO HOURS commuting here from the Bronx, the jackas$ behind the counter literally shrugged and said "I just work here". Worst service ever.