Totally bait and switch tactics to make… Totally bait and switch tactics to make you upgrade. I paid for a medium SUV then they showed me a hundai (mosquito size) vehicle which nobody would drive. I ended up paying $250 extra for 6 days then they still didn't give me an SUV they gave me a dirty dodge challenger. It was late at night near 10 pm.I couldn't argue with the man. I wont go into details about returning the vehicle. Ace car rental: you got me once but never again!

I reserved and paid in full for a mid… I reserved and paid in full for a mid size suv for my arrival date of March 18th. My flight got in at about 7:30 pm. After waiting an hour, no ace shuttle. I called my daughter in Georgia to call them to find out what is going on. They told her I was waiting at the wrong place and directed me where I should go. When I got to the place I was told ACE doesn’t have any transportation coming and their office close at 9:30pm. It is now 10 minutes after 9. I manage to get a lift to their office at about 9:25 only to be told my reservation was cancelled at noon and they only have ONE vehicle left and it would cost me an extra $40 per day without insurance even though the original reservation included $13 per day for insurance I suppose you don’t have to have any conscience to stay in business as long as you make money.

Avoid this company at all costs Avoid this company at all costs. They have cancelled my booking without notice, with no refund. It seems like they have the right to cancel bookings if you are late for a pickup. This is absolutely ridiculous. It is pointless to use companies that have no offices and whose business is based on someone coming to the collection point and dropping them off. If your flight is delayed, they can cancel your booking, and you won't get your money back IT'S A TOTAL SCAM!

this is A SCAM SUCH A SCAM - PLEASE AVOID!!!!!! I booked a car for my family for 10 days and pre-paid half of the price of the rental + insurance online through Kayak. They first advertised it for $270 total. However, when my family was there to pick up the car, they charged us $700. They forced us to pay and did not even explain why the insurance costs $50/day. I tried calling them and they just hung up on me while I was talking. Really rude and worst experience ever. I am going to report this to the consumer protection office.

You call this customer service? I called 7 hours prior to arrival at ramp to advise that my scheduled flight which was to arrive at 7 was pushed back to 10. The agent did not inform me that they close at 10. I showed at 11:15 and no was there. All other counters were open. Took an Uber to the hotel. Call the desk at 7 am and they say my reservation was cancelled and that I should have looked at the website for closing times?!?! I was then told my reservation was cancelled and I could only rebook through the web. I rebooked at an expense of over 2 times the original price with another carrier. also had to Uber back to the airport. I write an email explaining the situation and did NOT ask for any compensation. Their reply? You should have checked the website and reservations are cancelled when the office closes. Never again