Wonderful Ahmed Wonderful Ahmed! Thank you.

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.

I reserved and paid in full for a mid… I reserved and paid in full for a mid size suv for my arrival date of March 18th. My flight got in at about 7:30 pm. After waiting an hour, no ace shuttle. I called my daughter in Georgia to call them to find out what is going on. They told her I was waiting at the wrong place and directed me where I should go. When I got to the place I was told ACE doesn’t have any transportation coming and their office close at 9:30pm. It is now 10 minutes after 9. I manage to get a lift to their office at about 9:25 only to be told my reservation was cancelled at noon and they only have ONE vehicle left and it would cost me an extra $40 per day without insurance even though the original reservation included $13 per day for insurance I suppose you don’t have to have any conscience to stay in business as long as you make money.

Their broker carjet are so appalling… I've changed my review about Ace cars as they explained about jetcars being a broker and really are not responsible for jetcars performance. They suggested and rightly so that I call Ace cars direct which I will. Thank you for your response I have nothing negative to say about Ace cars now

Disappointing A totally unpleasant experience. when you get there they ask you to pay with a credit card, which is not correct, the reservation can be made with a debit card. Payment by card is only possible if you pay a fee of €75. Disappointing, do not recommend.