Scam Alert SCAM ALERT. Book ACE thru booking.com 2 months out. They wouldn’t let me prepay. Thought that was odd. So 3 days prior to my arrival. I called them direct and they said oh just pay at the counter. I’ve rented cars over a 100 times between business and pleasure and agin though that was odd. BOY WAS I RIGHT. I got to thre counter an hr late due to a flight delay and they said I wa late and my car rental went from 220 to 580. As I was at the counter the other agent to another customer was saying the same script. IT WAS THE ILD BAIT AND SWITCH ON PRICING. Agent had the audacity to say you should have prepaid. When I told him I tried twice he shut up and didn’t have an answer. When booking.con sent me a survey on my experience. I told them what happened and crickets after. Don’t believe any positive experience’s they are fake as this so called company is. Stick to the name brands. ACE IS A SCAM!’

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.

Avoid this company at all costs Avoid this company at all costs. They have cancelled my booking without notice, with no refund. It seems like they have the right to cancel bookings if you are late for a pickup. This is absolutely ridiculous. It is pointless to use companies that have no offices and whose business is based on someone coming to the collection point and dropping them off. If your flight is delayed, they can cancel your booking, and you won't get your money back IT'S A TOTAL SCAM!

SCAMMERS 🚫🚫🚫Run!!! Dangerous people!!! SCAMMERS, 🚫🚫🚫they will make sure to scam you either by making you pay for their ridiculously high insurance so that they can charge you way more than you can imagine OR if you don’t escape the insurance trap, they will come up with new surprises during returning the car. I was charged ridiculously high and it was a surprise. I saw a lady crying after returning her car since these guys where cheating her left and right and she was helpless. THEY WILL MAKE SURE THEY RIP YOU APART… GANGSTERS RUN FRANCHISE,FRAUDULENT PRACTICES and THREATENING. They will CHEAT you out like nobody does. BEWARE⛔️

It has been a great experience renting… It has been a great experience renting with these guys, Akbar has been helping me with my rentals. He has made the experience a wonderful one everytime.