The absolute worst I've ever experienced The absolute worst. They didn't have my reserved car, nor any replacement car, despite me confirming my reservation explicitly the day before. Asked what they'd do to fix this, they said "nothing, but you can walk to the other rental agencies". Asked why they didn't call me to tell me this before I spent TWO HOURS commuting here from the Bronx, the jackas$ behind the counter literally shrugged and said "I just work here". Worst service ever.

The Ace Rent a Car, 1241 Airline Drive, Kenner, LA The Ace Rent a Car location in Kenner LA conned me out of $250 because I returned my car after business hours. I returned it with a Full tank of gas and cleaner than when I picked it up, to the exact spot I got it from. But because I had to leave it when the office was closed they charged me a $250 "Abandonment fee" This fee was not mentioned in the copy of the rental agreement they gave me, but was stated in a secondary pieces paper they rushed past me for signature. Although, Technically, they had the legal right based on the wording concerning return of vehicle after hours, morally this was reprehensible. The vehicle was anything but abandoned. This is just an unscrupulous money grab from a very shady company.

I warn you DO NOT RENT A CAR FROM… I warn you DO NOT RENT A CAR FROM ACE…They do charge much more than agreed and they say these are additional costs.. this should be a way of crookness. ---------------------------------------------------------- Edit after ACE's review: Everyone made a comment here is complaining about your attitudes, your crookness and your lying. You do not tell the truth your customers, you lie, unfortunately you have to sink because you deserve this! you do not understand what customer satisfaction is! you will have to be customer centric!

Totally bait and switch tactics to make… Totally bait and switch tactics to make you upgrade. I paid for a medium SUV then they showed me a hundai (mosquito size) vehicle which nobody would drive. I ended up paying $250 extra for 6 days then they still didn't give me an SUV they gave me a dirty dodge challenger. It was late at night near 10 pm.I couldn't argue with the man. I wont go into details about returning the vehicle. Ace car rental: you got me once but never again!

Great Rental Service The entire experience was excellent. The staff was fantastic. Akhir took great care of us and explained the whole process and all the fees. We got an upgrade, which was a highlight of our trip. The car ran great, and it was clean. The rental process was simple and hassle-free. The drop-off was hassle-free as well. The shuttle service was convenient and picked us up from the airport and took us to the rental location. The shuttle drivers were very friendly and helpful as well.