This place deserves 0 stars This place deserves 0 stars! I reserved and paid with booking.com for $73.00, once at the location, they force you to pay for insurance which came out to $218.67! This place is a rip off, stay away!

The Ace Rent a Car, 1241 Airline Drive, Kenner, LA The Ace Rent a Car location in Kenner LA conned me out of $250 because I returned my car after business hours. I returned it with a Full tank of gas and cleaner than when I picked it up, to the exact spot I got it from. But because I had to leave it when the office was closed they charged me a $250 "Abandonment fee" This fee was not mentioned in the copy of the rental agreement they gave me, but was stated in a secondary pieces paper they rushed past me for signature. Although, Technically, they had the legal right based on the wording concerning return of vehicle after hours, morally this was reprehensible. The vehicle was anything but abandoned. This is just an unscrupulous money grab from a very shady company.

this is A SCAM SUCH A SCAM - PLEASE AVOID!!!!!! I booked a car for my family for 10 days and pre-paid half of the price of the rental + insurance online through Kayak. They first advertised it for $270 total. However, when my family was there to pick up the car, they charged us $700. They forced us to pay and did not even explain why the insurance costs $50/day. I tried calling them and they just hung up on me while I was talking. Really rude and worst experience ever. I am going to report this to the consumer protection office.

Avoid this company at all costs Avoid this company at all costs. They have cancelled my booking without notice, with no refund. It seems like they have the right to cancel bookings if you are late for a pickup. This is absolutely ridiculous. It is pointless to use companies that have no offices and whose business is based on someone coming to the collection point and dropping them off. If your flight is delayed, they can cancel your booking, and you won't get your money back IT'S A TOTAL SCAM!

Credit card hold My brother, Michael Knight, rented a car in Texas and returned it at the end of March. They placed a $300 hold on the card that as of today (4/19) that charge has not been removed. The credit card balance has been paid to avoid interest charges. ace Customer service is very poor and I highly suggest not using this agency.