I purchased an Eagle one scooter from… varlascooter.com ****update***** I just noticed that someone left a 5 star rating that is not a personal experience but clearly an attempt from varla to increase their pitiful score. I would expect more of these fake reviews because none of their reviews are good! Original review: I purchased an Eagle one scooter from them and received it within 2 weeks. It worked out of the box but then the front motor broke. I contacted varla via email and received a link on how to take apart the scooter and switch a couple of wires to do a self diagnosis. I did what I was asked and told them the motor was still broke. They would send me a new motor if I paid for shipping from china. WHAT???? This began a back and forth email chain resulting in my decision to return the scooter. With each request they would not comply but offer me free items to prevent the return. I ended up filing a claim with my credit card company. After a month of telling varla I wanted a return and refund they finally complied. This must have been after 20+ emails. I found out they are not a manufacturer but buy their scooters off site similar to wish and then make a modification and put their name on the scooter. The USA address is not valid and neither is their customer service phone number. Stay away from Varla! The Facebook varla group is rife with horror stories

One of my best decisions, buying my eagle one . I bought my eagle one almost a year ago . And it’s been a really good experience to me because it’s powerful and strong. I’ve had no issues with it and my inquiries that I’ve had has been responded asap by the excellent customer service department they have . I use my eagle one to go to work and it’s been a really good decision I did . I’m very happy with my scooter .

My scooter got broken and I was waiting… My scooter got broken and I was waiting to get my new parts for 3 months ,horrible experience, regret that I bought this scooter!It's even hard to find a website or smth to leave a review for this crap

I received my Eagle One V2.0 about a… I received my Eagle One V2.0 about a month ago. After about 10 miles the front hydraulic brake sprang a leak rendering the scooter un-rideable. I was unable to correct the problem and contacted support. They were very helpful and sent the replacement part needed via Fed-X air. I replaced the brake lever assembly in about 15 minutes and was back in business. I couldn't give a 5 star purchase experience because of the breakdown, but the after sales support was 5 star. I own several e-bikes and this scooter is my go to mode now for fun and local (3-5 miles) transportation. I am 73 years old and this thing is a HOOT.

Thanks Varla! I purchased my Eagle one about a month ago. It was on my porch within 5 days. I had it put together with everything adjusted to my liking within 20 minutes and was cruising down the road. I've had no problems with the scooter. It hauls my plus size body everywhere I've taken it. Customer service has sent me several after purchase accessories, all of which arrived promptly. I'm so thrilled with my new scooter.