Brand new and can’t ride till they fix problems . When I received my new Varla eagle one there were parts in the bottom of the box that should have been installed. The steering clamp only had one of the arms installed and 2nd arm was a bottom of box but no nut to be able to tighten the steering shaft properly. After 5 texts they finally said they would send another whole clamp device. I told them I only need the nut, just send me the nut. Biggest problem is the steering binds when you turn it. It binds at straight and about 10 degrees off center L or R. They told me to loosen the notched adjuster just below the steering support. I tried even with 14” channel locks and will not budge. The showed me a video of a guy with a tool turning it snd he put his foot up against the scooter to apply leverage. Number 3 is the seat I ordered. I’m 70+ and need to lower my center of gravity for safety reasons. I’ve told Varla customer service all these problems and not getting any help from them. I said I will take to a scooter repair facility and bill them. I’ve had scooter 3 weeks now and have not ridden it yet. HELP! ! !

Don’t buy their scooters ! Don’t buy their scooters. They do NOT deliver what they promise. They are difficult to stear and they only go 1/3 of the distance of what they write. They sent me the wrong model and it took over 2 months to get the right one. But now already after 2 full trips of fully charged scooter I only could drive 35 km. I contacted them and they only give you poor excuses. DONT buy their scooters !

Thanks Varla! I purchased my Eagle one about a month ago. It was on my porch within 5 days. I had it put together with everything adjusted to my liking within 20 minutes and was cruising down the road. I've had no problems with the scooter. It hauls my plus size body everywhere I've taken it. Customer service has sent me several after purchase accessories, all of which arrived promptly. I'm so thrilled with my new scooter.

My scooter got broken and I was waiting… My scooter got broken and I was waiting to get my new parts for 3 months ,horrible experience, regret that I bought this scooter!It's even hard to find a website or smth to leave a review for this crap