Brand new and can’t ride till they fix problems . When I received my new Varla eagle one there were parts in the bottom of the box that should have been installed. The steering clamp only had one of the arms installed and 2nd arm was a bottom of box but no nut to be able to tighten the steering shaft properly. After 5 texts they finally said they would send another whole clamp device. I told them I only need the nut, just send me the nut. Biggest problem is the steering binds when you turn it. It binds at straight and about 10 degrees off center L or R. They told me to loosen the notched adjuster just below the steering support. I tried even with 14” channel locks and will not budge. The showed me a video of a guy with a tool turning it snd he put his foot up against the scooter to apply leverage. Number 3 is the seat I ordered. I’m 70+ and need to lower my center of gravity for safety reasons. I’ve told Varla customer service all these problems and not getting any help from them. I said I will take to a scooter repair facility and bill them. I’ve had scooter 3 weeks now and have not ridden it yet. HELP! ! !

One of my best decisions, buying my eagle one . I bought my eagle one almost a year ago . And it’s been a really good experience to me because it’s powerful and strong. I’ve had no issues with it and my inquiries that I’ve had has been responded asap by the excellent customer service department they have . I use my eagle one to go to work and it’s been a really good decision I did . I’m very happy with my scooter .

I wish I could rate zero stars I wish I could rate zero stars. I purchased an Eagle one scooter. They advertised that 2 chargers were included. When the scooter arrived there was only 1 charger. When I emailed Varla they said they would send a second charger. It took over a month to receive. I enjoyed the scooter for just over 100 miles. Then one of the controllers went out. I purchased a new controller and now the scooter won't power on. Varla will not warranty the $1800 scooter.

Great scooter! The bottom line is this an above average quality scooter so it’s worth the above average price. It has great range and speed. Very solidly built. Great braking system. I had to use customer service for a small issue and they were receptive. I would purchase again,