Don’t buy their scooters ! Don’t buy their scooters. They do NOT deliver what they promise. They are difficult to stear and they only go 1/3 of the distance of what they write. They sent me the wrong model and it took over 2 months to get the right one. But now already after 2 full trips of fully charged scooter I only could drive 35 km. I contacted them and they only give you poor excuses. DONT buy their scooters !

I have purchased 3 electric scooter… I have purchased 3 electric scooter models from Varla and I have always been impressed with how they handle on the road, and always how safe they are to ride, compared to other models. The scooters are also really easy to fix when things go wrong, and they are always on top of their customer service. They have really easy to follow, instructional, how-to-videos and it has only taken 3 days when they have shipped me a replacement part when I needed one. They have a super friendly customer service and get back to you within minutes once you email them about an issue. It really is worth it to buy from Varla if you haven't chosen your eletric scooter ride yet!

My Varla Eagle One V2 Goes With Me Everywhere! I take my Varla Eagle One V2 Every Where. I’ve had my Eagle One V2 for about a month and it already has 100 miles on it. I take my V2 every where. I've made a custom carrier for my truck and my Tesla. Both on road and off road riding has been awesome! I easily obtain speeds of 39 to 42 MPH. I'm 5’11” and weigh approximately 190 lbs. EOV2 has exceeded my expectations! I'm a previous HiBoy Titan and Titan Pro owner and didn’t think a scooter could get any better, but it did with EOV2. My off road riding consist of slight to very hilly, dirt and gravel, fire trials and hiking trails with max grades of 25%-30%. Varla’s Customer Service has been outstanding. Their response has been prompt and they always address my needs in a timely manner. I am extremely happy with my Varla Eagle One V2 scooter and expect to be a Varla customer for a long time. Regards Dan M.

Incompetent and Dishonest Company I ordered a Varla Scooter and accessories on 4/12 and paid $1900. It is now 4/28 and I have not received the package due to gross incompetence from the company. The promised delivery date was 4/22. I would like a full refund as I am not interested in doing any further business with this company. I was informed on the UPS website on 4/22 that the delivery was not possible due to incorrect information from the sender. I have repeatedly contacted Varla on 4/22, 4/23 and 4/24 and they have been inconsistent and insincere in their responses on the reasoning for the issues. They even told me inaccurate information on how to resolve which contradicted what UPS told me. This is unacceptable customer service for an expensive product and clearly a bad sign of things to come in terms of reliability if I were to deal with this company regarding product issues or maintenance. I am not interested in any concessions, just a full refund.