I received my Eagle One V2.0 about a… I received my Eagle One V2.0 about a month ago. After about 10 miles the front hydraulic brake sprang a leak rendering the scooter un-rideable. I was unable to correct the problem and contacted support. They were very helpful and sent the replacement part needed via Fed-X air. I replaced the brake lever assembly in about 15 minutes and was back in business. I couldn't give a 5 star purchase experience because of the breakdown, but the after sales support was 5 star. I own several e-bikes and this scooter is my go to mode now for fun and local (3-5 miles) transportation. I am 73 years old and this thing is a HOOT.

I wish I could rate zero stars I wish I could rate zero stars. I purchased an Eagle one scooter. They advertised that 2 chargers were included. When the scooter arrived there was only 1 charger. When I emailed Varla they said they would send a second charger. It took over a month to receive. I enjoyed the scooter for just over 100 miles. Then one of the controllers went out. I purchased a new controller and now the scooter won't power on. Varla will not warranty the $1800 scooter.

Incompetent and Dishonest Company I ordered a Varla Scooter and accessories on 4/12 and paid $1900. It is now 4/28 and I have not received the package due to gross incompetence from the company. The promised delivery date was 4/22. I would like a full refund as I am not interested in doing any further business with this company. I was informed on the UPS website on 4/22 that the delivery was not possible due to incorrect information from the sender. I have repeatedly contacted Varla on 4/22, 4/23 and 4/24 and they have been inconsistent and insincere in their responses on the reasoning for the issues. They even told me inaccurate information on how to resolve which contradicted what UPS told me. This is unacceptable customer service for an expensive product and clearly a bad sign of things to come in terms of reliability if I were to deal with this company regarding product issues or maintenance. I am not interested in any concessions, just a full refund.

Not what is promised on the website They promised I would get 2 chargers, I didn't. With one charger it takes 9 hrs to charge. The website states that the scooter goes 40 mph, it doesn't. I emailed and called the support, they said that the scooter doesn't really go 40 mph only 35, so they lied on the website. When I asked about a refund, I received no reply. Don't waste your money on this. It's not as promised and for $1700.00 I should get exactly what they promised.