Brand new and can’t ride till they fix problems . When I received my new Varla eagle one there were parts in the bottom of the box that should have been installed. The steering clamp only had one of the arms installed and 2nd arm was a bottom of box but no nut to be able to tighten the steering shaft properly. After 5 texts they finally said they would send another whole clamp device. I told them I only need the nut, just send me the nut. Biggest problem is the steering binds when you turn it. It binds at straight and about 10 degrees off center L or R. They told me to loosen the notched adjuster just below the steering support. I tried even with 14” channel locks and will not budge. The showed me a video of a guy with a tool turning it snd he put his foot up against the scooter to apply leverage. Number 3 is the seat I ordered. I’m 70+ and need to lower my center of gravity for safety reasons. I’ve told Varla customer service all these problems and not getting any help from them. I said I will take to a scooter repair facility and bill them. I’ve had scooter 3 weeks now and have not ridden it yet. HELP! ! !

Thanks Varla! I purchased my Eagle one about a month ago. It was on my porch within 5 days. I had it put together with everything adjusted to my liking within 20 minutes and was cruising down the road. I've had no problems with the scooter. It hauls my plus size body everywhere I've taken it. Customer service has sent me several after purchase accessories, all of which arrived promptly. I'm so thrilled with my new scooter.

exceeds my expectations exceeds my expectations. Thank you.

WHAT A JOKE! RIPOFF I found them on a Facebook advertisement and I thought this would be a great starter scooter. The front motor lasted a week before it just died. I tried to contact their US phone number and all it does is ring. Even their local address they have in California is a generic location. It's not a real location or storefront. This got me VERY worried. After a long wait I finally got a response from their Ai based email system. I'm not getting any help other than how to trouble shoot via videos they put on YouTube. Im stuck with a dud and now I am going to file a claim with my credit card. I bet I start hearing from them once that process starts. I DO NOT recommend them. After reading reviews here on trust pilot, Im skeptical of the positive reviews. I wouldn't be surprised if they are company generated because after all the negative reviews, SUDDENLY there are positive reviews from people with just ONE review and consecutively day after day, vs the staggered negative comments. I WOULD AVOID VARLA at ALL COST!