WHAT A JOKE! RIPOFF I found them on a Facebook advertisement and I thought this would be a great starter scooter. The front motor lasted a week before it just died. I tried to contact their US phone number and all it does is ring. Even their local address they have in California is a generic location. It's not a real location or storefront. This got me VERY worried. After a long wait I finally got a response from their Ai based email system. I'm not getting any help other than how to trouble shoot via videos they put on YouTube. Im stuck with a dud and now I am going to file a claim with my credit card. I bet I start hearing from them once that process starts. I DO NOT recommend them. After reading reviews here on trust pilot, Im skeptical of the positive reviews. I wouldn't be surprised if they are company generated because after all the negative reviews, SUDDENLY there are positive reviews from people with just ONE review and consecutively day after day, vs the staggered negative comments. I WOULD AVOID VARLA at ALL COST!

I wish I could rate zero stars I wish I could rate zero stars. I purchased an Eagle one scooter. They advertised that 2 chargers were included. When the scooter arrived there was only 1 charger. When I emailed Varla they said they would send a second charger. It took over a month to receive. I enjoyed the scooter for just over 100 miles. Then one of the controllers went out. I purchased a new controller and now the scooter won't power on. Varla will not warranty the $1800 scooter.

Don’t buy their scooters ! Don’t buy their scooters. They do NOT deliver what they promise. They are difficult to stear and they only go 1/3 of the distance of what they write. They sent me the wrong model and it took over 2 months to get the right one. But now already after 2 full trips of fully charged scooter I only could drive 35 km. I contacted them and they only give you poor excuses. DONT buy their scooters !

Battery problem Helloo there, I bought a Varla Pegasus from Eu Varla website and the battery came faulty, it can only charge up to 52 V that lead to only half the autonomy it said it has. I tried to contact varla customer service and they answered me the first time very quickly, and asked for more information like serial number and order number because they didnt have it recorded with my email for some reason because i paid with paypal and that has the email. I andwered the email right away and now its been 1 week and 0 response from them apart from the first email. I would like a new battery atleast to replace.