I purchased an Eagle one scooter from… varlascooter.com ****update***** I just noticed that someone left a 5 star rating that is not a personal experience but clearly an attempt from varla to increase their pitiful score. I would expect more of these fake reviews because none of their reviews are good! Original review: I purchased an Eagle one scooter from them and received it within 2 weeks. It worked out of the box but then the front motor broke. I contacted varla via email and received a link on how to take apart the scooter and switch a couple of wires to do a self diagnosis. I did what I was asked and told them the motor was still broke. They would send me a new motor if I paid for shipping from china. WHAT???? This began a back and forth email chain resulting in my decision to return the scooter. With each request they would not comply but offer me free items to prevent the return. I ended up filing a claim with my credit card company. After a month of telling varla I wanted a return and refund they finally complied. This must have been after 20+ emails. I found out they are not a manufacturer but buy their scooters off site similar to wish and then make a modification and put their name on the scooter. The USA address is not valid and neither is their customer service phone number. Stay away from Varla! The Facebook varla group is rife with horror stories

Great scooter! The bottom line is this an above average quality scooter so it’s worth the above average price. It has great range and speed. Very solidly built. Great braking system. I had to use customer service for a small issue and they were receptive. I would purchase again,

WHAT A JOKE! RIPOFF I found them on a Facebook advertisement and I thought this would be a great starter scooter. The front motor lasted a week before it just died. I tried to contact their US phone number and all it does is ring. Even their local address they have in California is a generic location. It's not a real location or storefront. This got me VERY worried. After a long wait I finally got a response from their Ai based email system. I'm not getting any help other than how to trouble shoot via videos they put on YouTube. Im stuck with a dud and now I am going to file a claim with my credit card. I bet I start hearing from them once that process starts. I DO NOT recommend them. After reading reviews here on trust pilot, Im skeptical of the positive reviews. I wouldn't be surprised if they are company generated because after all the negative reviews, SUDDENLY there are positive reviews from people with just ONE review and consecutively day after day, vs the staggered negative comments. I WOULD AVOID VARLA at ALL COST!

I wish I could rate zero stars I wish I could rate zero stars. I purchased an Eagle one scooter. They advertised that 2 chargers were included. When the scooter arrived there was only 1 charger. When I emailed Varla they said they would send a second charger. It took over a month to receive. I enjoyed the scooter for just over 100 miles. Then one of the controllers went out. I purchased a new controller and now the scooter won't power on. Varla will not warranty the $1800 scooter.