Battery problem Helloo there, I bought a Varla Pegasus from Eu Varla website and the battery came faulty, it can only charge up to 52 V that lead to only half the autonomy it said it has. I tried to contact varla customer service and they answered me the first time very quickly, and asked for more information like serial number and order number because they didnt have it recorded with my email for some reason because i paid with paypal and that has the email. I andwered the email right away and now its been 1 week and 0 response from them apart from the first email. I would like a new battery atleast to replace.

exceeds my expectations exceeds my expectations. Thank you.

Incompetent and Dishonest Company I ordered a Varla Scooter and accessories on 4/12 and paid $1900. It is now 4/28 and I have not received the package due to gross incompetence from the company. The promised delivery date was 4/22. I would like a full refund as I am not interested in doing any further business with this company. I was informed on the UPS website on 4/22 that the delivery was not possible due to incorrect information from the sender. I have repeatedly contacted Varla on 4/22, 4/23 and 4/24 and they have been inconsistent and insincere in their responses on the reasoning for the issues. They even told me inaccurate information on how to resolve which contradicted what UPS told me. This is unacceptable customer service for an expensive product and clearly a bad sign of things to come in terms of reliability if I were to deal with this company regarding product issues or maintenance. I am not interested in any concessions, just a full refund.

WHAT A JOKE! RIPOFF I found them on a Facebook advertisement and I thought this would be a great starter scooter. The front motor lasted a week before it just died. I tried to contact their US phone number and all it does is ring. Even their local address they have in California is a generic location. It's not a real location or storefront. This got me VERY worried. After a long wait I finally got a response from their Ai based email system. I'm not getting any help other than how to trouble shoot via videos they put on YouTube. Im stuck with a dud and now I am going to file a claim with my credit card. I bet I start hearing from them once that process starts. I DO NOT recommend them. After reading reviews here on trust pilot, Im skeptical of the positive reviews. I wouldn't be surprised if they are company generated because after all the negative reviews, SUDDENLY there are positive reviews from people with just ONE review and consecutively day after day, vs the staggered negative comments. I WOULD AVOID VARLA at ALL COST!