I purchased an Eagle one scooter from… varlascooter.com ****update***** I just noticed that someone left a 5 star rating that is not a personal experience but clearly an attempt from varla to increase their pitiful score. I would expect more of these fake reviews because none of their reviews are good! Original review: I purchased an Eagle one scooter from them and received it within 2 weeks. It worked out of the box but then the front motor broke. I contacted varla via email and received a link on how to take apart the scooter and switch a couple of wires to do a self diagnosis. I did what I was asked and told them the motor was still broke. They would send me a new motor if I paid for shipping from china. WHAT???? This began a back and forth email chain resulting in my decision to return the scooter. With each request they would not comply but offer me free items to prevent the return. I ended up filing a claim with my credit card company. After a month of telling varla I wanted a return and refund they finally complied. This must have been after 20+ emails. I found out they are not a manufacturer but buy their scooters off site similar to wish and then make a modification and put their name on the scooter. The USA address is not valid and neither is their customer service phone number. Stay away from Varla! The Facebook varla group is rife with horror stories

I wish I could rate zero stars I wish I could rate zero stars. I purchased an Eagle one scooter. They advertised that 2 chargers were included. When the scooter arrived there was only 1 charger. When I emailed Varla they said they would send a second charger. It took over a month to receive. I enjoyed the scooter for just over 100 miles. Then one of the controllers went out. I purchased a new controller and now the scooter won't power on. Varla will not warranty the $1800 scooter.

Brand new and can’t ride till they fix problems . When I received my new Varla eagle one there were parts in the bottom of the box that should have been installed. The steering clamp only had one of the arms installed and 2nd arm was a bottom of box but no nut to be able to tighten the steering shaft properly. After 5 texts they finally said they would send another whole clamp device. I told them I only need the nut, just send me the nut. Biggest problem is the steering binds when you turn it. It binds at straight and about 10 degrees off center L or R. They told me to loosen the notched adjuster just below the steering support. I tried even with 14” channel locks and will not budge. The showed me a video of a guy with a tool turning it snd he put his foot up against the scooter to apply leverage. Number 3 is the seat I ordered. I’m 70+ and need to lower my center of gravity for safety reasons. I’ve told Varla customer service all these problems and not getting any help from them. I said I will take to a scooter repair facility and bill them. I’ve had scooter 3 weeks now and have not ridden it yet. HELP! ! !

I received my Eagle One V2.0 about a… I received my Eagle One V2.0 about a month ago. After about 10 miles the front hydraulic brake sprang a leak rendering the scooter un-rideable. I was unable to correct the problem and contacted support. They were very helpful and sent the replacement part needed via Fed-X air. I replaced the brake lever assembly in about 15 minutes and was back in business. I couldn't give a 5 star purchase experience because of the breakdown, but the after sales support was 5 star. I own several e-bikes and this scooter is my go to mode now for fun and local (3-5 miles) transportation. I am 73 years old and this thing is a HOOT.