Brad Russell
GBI have never had such a horrible… I have never had such a horrible customer experience and will take the time out of my day to ensure I share such experience on all forms of review, social media and BBB. 3 calls exceeding 20 to 40 minute answer time, 'lost emails', emails not submitted, supervisors arguing and attempting to make excuses for such lack of service and professionalism. 48 hrs so far with my car in the shop waiting for ASE to get around to authorizing my repair. Oh and the covered rental car only applies once they have 'authorized' the repair. Its a scam to frustrate you and the mechanic. I'm waiting for the eventual denial for whatever reason or the 'only cover X $s of the repair. DO NOT BUY!!!!
Bo t
GBI paid $4000 for a protection plan that… I paid $4000 for a protection plan that would only be activated after I put 1,000 miles on my car. I have reached the activation mileage and now no one returns my calls. The contact information URL is bogus. You can only phone or use the postal service. This is feeling like a scam. If I don't receive any communication I'll file a complaint with the State Attorney General.
Mario
GBBUYER BEWARE BUYER BEWARE! For those researching or shopping for the best extended service plan for their vehicle or motorcycle, ASE PROTECTION is NOT a good option. ASEPROTECTION.com's website states "Our top rated Motorcycle warranty plans protect you from surprise expenses." In reality, despite what the sales rep says, their contract is filled with legal jargon that simply protects them AND allows them to deny claims. Their Total Blue Shield contract shows covered components under section IV. However, section V shows EXCLUSIONS: PARTS AND SERVICES NOT CONVERED. This is what their claims administrator will reference when denying your claims. As others have mentioned, submitting a claim is a slow and inconvenient process, your calls/claims will be funneled by a small team that provides little to no updates, and you'll be left with an expensive warranty contract that does little to "protect you from surprise expenses." Then, cancelling the contract is just as frustrating. You'll have to provide "a notarized affidavit by mail verifying the vehicle mileage and a DATED VERIFIABLE current ODOMETER PHOTO." Be sure to send it by certified mail and require a signature of receipt. Do not purchase a warranty from ASE PROTECTION. It will not "save you thousands of dollars in repair bills" as stated on their website! If you do, however, be sure to identify all excluded/non-covered components. You'll see that it leaves you with mediocre coverage and protection.
Rick Lantz
GBWARNING -- WARNING. WARNING -- WARNING. DO NOT DO ANY BIZ WITH THIS COMPANY. They are a 100% scam and it is just a matter of time until they go OOB. I am sure the AG is all over them for their illegal practices. Tried to cancel a contract for a sold vehicle and they just keep saying that they never got my paperwork even though I have sent it multiple times via certified mail
Michael Brown
GBWarrenty got in contact with me shortly… Warrenty got in contact with me shortly after I purchased my Engine. They explained to me all the benefits of having a warranty in place for a second hand vehicle and what was going to be covered if something went wrong with the car. They sent me an email with a break system of prices for different options. I was very happy with the quotations and there was no hard sell or pushing to make a decision. Everything was made easy for me and I now have peace of mind for the next 5 years knowing that Warrenty are there to help if I need them or have a breakdown. I would definitely recommend them to others and will be using them again for sure in the future.😊