Exceptional Service at Simplifying a Complex Process I recently ordered an antique Chinese chest from Singapore and had to import it to my home in Oakland, CA. I had no idea where to start or how to go about filing the paperwork for customs clearance. After receiving a message from the seller in Singapore that I would need a broker, a quick online search led me to Clearit USA. They have been amazing every step of the way, providing me guidance on the next steps and answering all of my questions. Most importantly, the response was extremely rapid and clear with fantastic messaging capability. And all at an extremely reasonable price. I would recommend their services to anyone as they make an impossibly difficult process move quickly and seamlessly.

The experience was ok The experience was ok, but a bit confusing for a first & probably only time using the service. Also, once I did give all the information that was needed, I tried to contact your company twice to find if the item had actually shipped, but no one would answer my questions. I’m still not clear if the item is on its way or not & I’m just hoping that no news is good news…….-

Negligent and Unprofessional Email support alternates between slow and completely unresponsive, and there is no way to reach someone by phone. Web portal and chat is buggy and poorly designed. Since their platform is online and requires a degree of autonomy from the user, I thought this could be a faster, cheaper solution to traditional customs brokers. I set up a trial order, submitted all documents and waited for their team to complete document review and account verification. Over the following days, I was asked to complete the same tasks and submit the same documents multiple times, then waiting periods of 12 hours at times before receiving email replies to simple questions. After 5 (business) days of this, I was fed up and contacted a conventional broker (Livingston International). They were polite, communicative, and efficient. It took them only 6 hours to complete new client onboarding, account verification, and document review. Again, ClearIt failed to complete these simple tasks over 5 days. I should note that a few of the individuals I communicated with at ClearIt did seem professional, and most (but not all) of my grievances were caused by the negligence of a customer support rep named Leo. I requested the contact information of a manager so that I could file this complaint internally instead of porting it publicly like this but I did not receive contact information of any manager. If a manager at ClearIt happens to read this, I invite you to review the email history between my company and this agent, and I believe you will see my criticism is fair. (Tickets #171964 and #171951)

Clearit saved our shipment. I went online at the last minute when i… I went online at the last minute when i was informed of the problem and clicked on the clearit website. We were already Late submitting the ISF. As first time importers we did not know what was needed and we did not do this on time. I uploaded all the information i had and received very prompt notifications that more information was needed and what i needed to do and so i did it and Clearit submitted the ISF and helped us get our shipment transferred from the ship that came from Morrocco and landed in New Jersey to the ship that is headed here to Long Beach. I am very pleased with Clearit

I am a first time user. I am a first time user. I was a bit concerned not being able to speak directly with a person by phone, however once I navigated thru the required documents the entry went very smoothly. I could not locate a blank commercial invoice form to fill out for this shipment on the web site. Something you might want to consider. My shipment was a bit unusual as the items being imported into the USA were going to be serviced and returned to me in Canada.