Negligent and Unprofessional Email support alternates between slow and completely unresponsive, and there is no way to reach someone by phone. Web portal and chat is buggy and poorly designed. Since their platform is online and requires a degree of autonomy from the user, I thought this could be a faster, cheaper solution to traditional customs brokers. I set up a trial order, submitted all documents and waited for their team to complete document review and account verification. Over the following days, I was asked to complete the same tasks and submit the same documents multiple times, then waiting periods of 12 hours at times before receiving email replies to simple questions. After 5 (business) days of this, I was fed up and contacted a conventional broker (Livingston International). They were polite, communicative, and efficient. It took them only 6 hours to complete new client onboarding, account verification, and document review. Again, ClearIt failed to complete these simple tasks over 5 days. I should note that a few of the individuals I communicated with at ClearIt did seem professional, and most (but not all) of my grievances were caused by the negligence of a customer support rep named Leo. I requested the contact information of a manager so that I could file this complaint internally instead of porting it publicly like this but I did not receive contact information of any manager. If a manager at ClearIt happens to read this, I invite you to review the email history between my company and this agent, and I believe you will see my criticism is fair. (Tickets #171964 and #171951)

Clearit saved our shipment. I went online at the last minute when i… I went online at the last minute when i was informed of the problem and clicked on the clearit website. We were already Late submitting the ISF. As first time importers we did not know what was needed and we did not do this on time. I uploaded all the information i had and received very prompt notifications that more information was needed and what i needed to do and so i did it and Clearit submitted the ISF and helped us get our shipment transferred from the ship that came from Morrocco and landed in New Jersey to the ship that is headed here to Long Beach. I am very pleased with Clearit

Thanks so much Clearit Thanks so much Clearit ! This was my first time having something shipped over from another country and they helped me so much through the process. The agents at Clearit were very helpful and understanding and was able to assist me to avert huge fines due to a lack of knowledge on my part.

Clearit USA was able to clear my cargo… Clearit USA was able to clear my cargo with customs in less than 2 hours. I had never dealt with shipping equipment from China before and was uncertain what to do. Clearit USA made the process simple and expeditious.

No customer service just bureaucracy Clearit is asking for verification and changes since one week and the ship left this morning. Fortunatly I found another customs broker who helped me quickly. I would give 0 stars for this customer service. 3 days before the ship left I wrote them so many urgent emails and still they bother around with none-sense. Sorry guys, you failed so hard!