The process was easy The process was easy. I spoke to the same person from start to finish. I received a preliminary diagnosis the same day that Fields received my hardrive. The data extraction was completed promptly and I received the data within 2 days.

Fields Data Recovery has exceptional service and a caring attitude. Fields Data Recovery was one of the first data recovery agencies I had reached out to. Upon the initial contact, it was laid out in front of me very clearly that, if I did not want to receive my data for any reason, I did NOT have to pay a dime for their services. ZERO obligation. I was elated with the transparency from the start in addition to the next day UPS air shipping covered by the company to get my data in their hands. I was constantly updated via phone calls about the status of my drive and how the engineers' progress was coming. I was made to feel like a cared for customer and that is exactly what I was. I had my data back on my computer in a matter of a week and a half and I have zero complaints. If I were to ever require data recovery services again, Fields Data Recovery is who I would go to in a heartbeat.

The service and recovery were great The service and recovery were great. They walked me through the process and explained everything thoroughly. The price was VERY expensive but when the data is important, it's worth it. job # WO-013500

The level of communication The level of communication, and ease of shipping and retrieval, for someone who can't leave the house due to my disabilities was top notch. Job # WO-013499 was handled exceptionally

WO-013763 I thought I lost all my data when my portable hard drive crashed and reached out to this company to see what could be done. After receiving a phone call and explaining what the issue was, the company explained the process of what would happen from shipping to troubleshooting to what the next step would be. After a little delay when I did not receive a shipping label to ship the HD, Nathan Horner, emailed me directly the information needed and kept me abreast of the process. At first, I was informed the information was not recoverable but they had one last procedure to do and alas I got nearly 100% of the data recovered. Julian Henson sent me a file that showed what was recovered and after paying the balance owed they mailed a new HD with my data on it. The staff I worked with were friendly and very thorough.