The new platform is 100% better and… The new platform is 100% better and more intuitive. Your rep that helped me on the phone was great, as always. Thank you for being so helpful and responsive!

Poor support, advertised features not actually available Lot's of promises of features made that have yet to be delivered. Several that we found out were never available in the first place that were promised in the initial sales pitch as well. Poor service as well that has taken a couple months to even get to a usable state for our company. Still many dropped calls and connection issues but all support ever says is that it is not them and that it must be on our end instead of helping find a solution.

How quick and knowledgeable my Tech… How quick and knowledgeable my Tech was. Fixed the issue quickly and with reasonable effort.

Single best decision for businesses of any size I switched to OnSIP over 10 years ago when we were only a team of 3. Today we are a team of 12 that works across multiple states. OnSIP is hands down one of the best decisions I have made in business, giving us a scalable, enterprise grade phone solution from day one. When we were faced with the shutdowns that came with the global pandemic; our phone system allowed us to be fully remote instantly.

We were still unable to connect to the… We were still unable to connect to the Admin Portal. Nothing was suggested on their firewall or if they were blocking our outside IP address or a port. We need to logon to the Admin Portal to pay our bill. Maybe come up with a different portal or better explain firewall descriptions.