Excellent Customer Service as Always Excellent Customer Service as Always Dave was super helpful with my question, answered quickly and walked me through so that I can know how to do it myself. Onsip's awesome, responsive, stateside-based customer care is a huge factor that keeps us using their services.

Poor support, advertised features not actually available Lot's of promises of features made that have yet to be delivered. Several that we found out were never available in the first place that were promised in the initial sales pitch as well. Poor service as well that has taken a couple months to even get to a usable state for our company. Still many dropped calls and connection issues but all support ever says is that it is not them and that it must be on our end instead of helping find a solution.

Had issues with phones working Had issues with phones working. Immediately helpful, fixed in under 5 minutes. The more important factor in give the Five Star rating is that they make their customers feel important to them as they worked quickly to resolve our problem. We have been with them for over 10 years, seldom need to call, but always pleased with the results.

Great Service from Eden and OnSIP Eden Harvest was awesome! Very friendly, knowledgeable, professional, and patient. He made my company's transition to a new phone system very easy. He walked us through every solution/OnSIP app we were curious about, answered every question, and made everything seem so simple. OnSIP works great, and has been an awesome solution to our phone issues.

We were still unable to connect to the… We were still unable to connect to the Admin Portal. Nothing was suggested on their firewall or if they were blocking our outside IP address or a port. We need to logon to the Admin Portal to pay our bill. Maybe come up with a different portal or better explain firewall descriptions.