Lovely rug! The rug is lovely however the colour is not right for us. After a lack of frustrating communication to return the rug I have now been gifted it and given a full refund for the frustration this order has caused.

Shipmwnt was promised to arrive within… Shipmwnt was promised to arrive within 1 week. Shipment was lost. Then was resent and promised to be shipped within days. Almost 2 months later and the shipment arrived NOTTTT as advertised. It was terrible. The colour wasn’t accurate. And the finish is shiny. So terrible. Now I need to show it all back

The carpet is beautiful The carpet is beautiful. Just as pictured and just as we imagined it would be. However, the delivery time was a little longer than predicted. But that wasn't a problem for us. Suggestion for improvement: We contacted them by email and asked when the carpet would be delivered/sent off and received no reply at all. We only received a reply via the chat contact on the website. That was a shame. It would be better if the customer is informed well in advance. Thanks anyway. But after all we are happy and would buy a carpet again.

Lovely rug, difficult to update checkout selection Lovely rug, deducted one star for the difficulty I had ordering it, had to repeat multiple times as on selecting my size the checkout box would not update and remained on the smallest size. Otherwise, good delivery time, would buy again 👍🏼

5 stars I ordered 3 rugs from this company who I thought were based in UK. The rugs come from Turkey I have since found out. Ordering was easy on web site, delivery was within 3 weeks, I was a little apprehensive when I contacted them via web site to ask where the rugs were as we had no correspondence as to delivery time. The rugs duly arrived and the pattern, colour, quality and good adhesion to our parquet floor is brilliant even with a dog running around. 1 of the carpets had a slight defect which I emailed the company about with picture and they said they would send out another and didn't ask for the other rug back which saved a lot of packing up and posting time. A couple of weeks and the 4th rug arrived safely. I give this company 5 stars, would not hesitate to buy again, looking forward to being able to pop these rugs in the washing machine when necessary. The only way this company could improve would be more communication around delivery however once you trust they do a good job as I now do I would not be concerned in future orders. Well done Justrug and thanks.