5 stars I ordered 3 rugs from this company who I thought were based in UK. The rugs come from Turkey I have since found out. Ordering was easy on web site, delivery was within 3 weeks, I was a little apprehensive when I contacted them via web site to ask where the rugs were as we had no correspondence as to delivery time. The rugs duly arrived and the pattern, colour, quality and good adhesion to our parquet floor is brilliant even with a dog running around. 1 of the carpets had a slight defect which I emailed the company about with picture and they said they would send out another and didn't ask for the other rug back which saved a lot of packing up and posting time. A couple of weeks and the 4th rug arrived safely. I give this company 5 stars, would not hesitate to buy again, looking forward to being able to pop these rugs in the washing machine when necessary. The only way this company could improve would be more communication around delivery however once you trust they do a good job as I now do I would not be concerned in future orders. Well done Justrug and thanks.

The rug itself is beautiful and cheaper… The rug itself is beautiful and cheaper compared to the well known washable rug brand.Very tough on any dirt or stain. The bonus part is the lovely design and affordability! I was kept informed about the delivery date.Nothing to complain about but all praises to Justrug.

Difficult to return I received the rug pretty quickly. Unfortunately, it did not look as good as the picture online . I contacted them for a refund and a return shipping label to send the rug back. I received a refund but have not received a return shipping label even after several emails. I am concerned if they will try to re-charge me since they haven't received the rug. Their policy states they will send a return shipping label.

All good here Shipping and tracking were clear and timely, I got the correct rug but I'm giving 4 stars because the color is off. Although whenever I take a picture it looks different than in person so it may just be a difficult color to capture. Good quality though! No complaints. Haven't washed it yet but it seems constructed well enough that I don't anticipate any problems.

Happy with Just Rugs! Lots of choices here! I love that you can choose from a wide variety of lengths and widths. Notably quick delivery and quick responses from this company, also. One note: As on-line photos aren't always reliable when making a selection, I'd like to see a colour description offered for each rug.