They don’t take account fraud seriously They don’t take account fraud seriously. Someone opened an account with this company in my name without my knowledge or consent. I received a card in the mail last year and get emails to a secondary email. I’ve requested numerous times that they close the account and send me copies of any statements that were generated in my name. I can’t verify the phone number on the account to access the account t online because again, I didn’t open it. They still haven’t closed the account. I wouldn’t trust them. I’m now going to the FTC to resolve my complaint.

Horrible customer service Horrible customer service. The login bugs constantly. An error message keeps telling me the login info is wrong, but guess what? If you just keep sending the same info, the account magically opens. Does that sound safe to you? I initiated a deposit from my personal account into our Baselane business account on Feb 15. A week ago. It's still showing as processing. The UX/UI looked nice in the beginning, but after setting up the whole account, the dashboard still has the welcome info, inviting me to set it up. What? We're switching out of this system over to Stessa, as soon as we can get Baselane customer service to answer the phone....

UPDATE: New features coming soon Update: After leaving this review, I was contacted by Baselane and was able to schedule a call to speak to the CEO, Mathias, regarding my concerns. During the call, I was able to discuss each of the problems I recently had when using their system and he took the feedback very seriously. Regarding my concerns about the UI being difficult to use, he took me through how to more quickly use the current site and assured me that there are upcoming updates that will address most of the common issues I currently face with the system. He also explained upcoming changes in their ACH system which will address my issues with transactions and showed me how to directly contact their support team with questions (there's also an upcoming update to streamline this process to make it easier). Changing my review to five stars because of how well they took the feedback, their professionalism, and how quickly they addressed my issues and rectified it. Also, there are a lot of exciting updates coming up that further improve both UI and functionality to make rent collection and analysis far easier and more practical than anything currently on the market for landlords. I'm looking forward to trying out the new updates! unremarkable. The UI is so horrible that it'll take you 2-3 weeks to figure out how to use their features. They clearly need a product manager on board or need to fire the one they have. Slow to deposit, they don’t take any feedback or really improve their products. App can be very glitchy and ALL THEIR FEATURES ARE HIDDEN and so hard to operate. I give them 2 stars because after you go through the painstakingly agonizing work off learning how to use their product it sometimes works. Im switching from them because its just not practical to spend 10-20 minutes trying to remember how to find account information. I just wish the user experience was better.

Great product for managing a rental property! Baselane has made the process of setup very easy. I had a quick turn around time to setup a new system for a rental property and I was easily able to get everything setup. I appreciate the step by step instructions. The ease of creating an account and bank account and the helpful demonstrations for how to use the application. The fact that the application has no monthly subscription fee was super exciting for me as well. I love this product and highly recommend it for anyone wanting to deliver a professional experience to a tenant while also making the process of tracking revenue and expenses straight forward.

User friendly User friendly. Tenants love it, my accountant loves it, and it is great for organizing finances. A one stop solution for rental banking.