User friendly interface User friendly interface! Clean and easy to organize accounts and subaccounts. Great communication on status of rent collection from the moment tenant initiates until the posting. Looking forward to Baselane adding bill-payment feature.

They don’t take account fraud seriously They don’t take account fraud seriously. Someone opened an account with this company in my name without my knowledge or consent. I received a card in the mail last year and get emails to a secondary email. I’ve requested numerous times that they close the account and send me copies of any statements that were generated in my name. I can’t verify the phone number on the account to access the account t online because again, I didn’t open it. They still haven’t closed the account. I wouldn’t trust them. I’m now going to the FTC to resolve my complaint.

Great service! I've been using Baselane for several months. It's so easy both for myself and my tenants to use. No complaints!

Horrible customer service Horrible customer service. The login bugs constantly. An error message keeps telling me the login info is wrong, but guess what? If you just keep sending the same info, the account magically opens. Does that sound safe to you? I initiated a deposit from my personal account into our Baselane business account on Feb 15. A week ago. It's still showing as processing. The UX/UI looked nice in the beginning, but after setting up the whole account, the dashboard still has the welcome info, inviting me to set it up. What? We're switching out of this system over to Stessa, as soon as we can get Baselane customer service to answer the phone....

Fintech for Landlords I inherited 3 rental units and was in the market for a new and modern banking solution. I’ve been using Baselane for a couple of months now. It was simple to set up and get started. I have tenants using it to pay rent via ACH but credit cards is also an option. I can categorize expenses easily and overall it feels like it has enough accounting features that I don’t expect to need another app for bookkeeping.