They don’t take account fraud seriously They don’t take account fraud seriously. Someone opened an account with this company in my name without my knowledge or consent. I received a card in the mail last year and get emails to a secondary email. I’ve requested numerous times that they close the account and send me copies of any statements that were generated in my name. I can’t verify the phone number on the account to access the account t online because again, I didn’t open it. They still haven’t closed the account. I wouldn’t trust them. I’m now going to the FTC to resolve my complaint.

Great product for managing a rental property! Baselane has made the process of setup very easy. I had a quick turn around time to setup a new system for a rental property and I was easily able to get everything setup. I appreciate the step by step instructions. The ease of creating an account and bank account and the helpful demonstrations for how to use the application. The fact that the application has no monthly subscription fee was super exciting for me as well. I love this product and highly recommend it for anyone wanting to deliver a professional experience to a tenant while also making the process of tracking revenue and expenses straight forward.

Your personal customer service is the… Your personal customer service is the best in taking care of my tenants problems. Rental payment system that great. Considering several of my tenants have very little knowledge of paying online. Baselane in there to help. I highly recommend!

Dishonest, fraudulent, and useless Baselane refused to honor the terms and conditions of their own welcome bonus promotion I qualified and met the criteria for, and then when I contacted customer service asking for the bonus I was owed and detailing with screenshots and timelines they denied having the bonus up on their website, blaming a 'cache' issue, despite my time-stamped screenshots of the promotion being live on their website. They then got my account confused with another account, and shared private account information and screenshots with me from someone else's account (!) including transactions and acct numbers. Unbelievable. I told them that was unacceptable to not honor their own bonus and they replied that it was unfortunate that I was "wasting their time" with my inquiry. Take your money elsewhere. Updated to add: the "facts" they responded with are inaccurate and I have proof from the fine print of their website on 12/22/23 that that is the case. Their attempt to preserve their reputation through accusing customers of gaming the promotion they rightfully qualified for and met the criteria for is unfortunate, especially for an institution that claims to be customer-centric. They made no attempt to resolve the situation with integrity.

Fintech for Landlords I inherited 3 rental units and was in the market for a new and modern banking solution. I’ve been using Baselane for a couple of months now. It was simple to set up and get started. I have tenants using it to pay rent via ACH but credit cards is also an option. I can categorize expenses easily and overall it feels like it has enough accounting features that I don’t expect to need another app for bookkeeping.