Horrible customer service Horrible customer service. The login bugs constantly. An error message keeps telling me the login info is wrong, but guess what? If you just keep sending the same info, the account magically opens. Does that sound safe to you? I initiated a deposit from my personal account into our Baselane business account on Feb 15. A week ago. It's still showing as processing. The UX/UI looked nice in the beginning, but after setting up the whole account, the dashboard still has the welcome info, inviting me to set it up. What? We're switching out of this system over to Stessa, as soon as we can get Baselane customer service to answer the phone....

Great service! I've been using Baselane for several months. It's so easy both for myself and my tenants to use. No complaints!

User friendly interface User friendly interface! Clean and easy to organize accounts and subaccounts. Great communication on status of rent collection from the moment tenant initiates until the posting. Looking forward to Baselane adding bill-payment feature.

I Would Give Them a 5 out of 5! I was, of course, skeptical at first since this involves rental money. I began using it in October and slowly on-boarded my tenants until I felt comfortable that the process worked as advertised. I have had no issues with the money being where it is supposed to be, and I can easily transfer it in and out of Baselane as necessary. My tenants LOVE it! They were previously mailing us checks every month. They said this is so much easier and free! I have had a few questions here and there for their support team and they respond very quickly, are friendly and knowledgeable. I would give them a 5 out of 5!

Perfect for my needs Baselane has really been great for my needs for over a year. Staff are very responsive and helpful.