Great service! I've been using Baselane for several months. It's so easy both for myself and my tenants to use. No complaints!

Great product for managing a rental property! Baselane has made the process of setup very easy. I had a quick turn around time to setup a new system for a rental property and I was easily able to get everything setup. I appreciate the step by step instructions. The ease of creating an account and bank account and the helpful demonstrations for how to use the application. The fact that the application has no monthly subscription fee was super exciting for me as well. I love this product and highly recommend it for anyone wanting to deliver a professional experience to a tenant while also making the process of tracking revenue and expenses straight forward.

Horrible customer service Horrible customer service. The login bugs constantly. An error message keeps telling me the login info is wrong, but guess what? If you just keep sending the same info, the account magically opens. Does that sound safe to you? I initiated a deposit from my personal account into our Baselane business account on Feb 15. A week ago. It's still showing as processing. The UX/UI looked nice in the beginning, but after setting up the whole account, the dashboard still has the welcome info, inviting me to set it up. What? We're switching out of this system over to Stessa, as soon as we can get Baselane customer service to answer the phone....

I Would Give Them a 5 out of 5! I was, of course, skeptical at first since this involves rental money. I began using it in October and slowly on-boarded my tenants until I felt comfortable that the process worked as advertised. I have had no issues with the money being where it is supposed to be, and I can easily transfer it in and out of Baselane as necessary. My tenants LOVE it! They were previously mailing us checks every month. They said this is so much easier and free! I have had a few questions here and there for their support team and they respond very quickly, are friendly and knowledgeable. I would give them a 5 out of 5!

User friendly interface User friendly interface! Clean and easy to organize accounts and subaccounts. Great communication on status of rent collection from the moment tenant initiates until the posting. Looking forward to Baselane adding bill-payment feature.