Dishonest, fraudulent, and useless Baselane refused to honor the terms and conditions of their own welcome bonus promotion I qualified and met the criteria for, and then when I contacted customer service asking for the bonus I was owed and detailing with screenshots and timelines they denied having the bonus up on their website, blaming a 'cache' issue, despite my time-stamped screenshots of the promotion being live on their website. They then got my account confused with another account, and shared private account information and screenshots with me from someone else's account (!) including transactions and acct numbers. Unbelievable. I told them that was unacceptable to not honor their own bonus and they replied that it was unfortunate that I was "wasting their time" with my inquiry. Take your money elsewhere. Updated to add: the "facts" they responded with are inaccurate and I have proof from the fine print of their website on 12/22/23 that that is the case. Their attempt to preserve their reputation through accusing customers of gaming the promotion they rightfully qualified for and met the criteria for is unfortunate, especially for an institution that claims to be customer-centric. They made no attempt to resolve the situation with integrity.

Your personal customer service is the… Your personal customer service is the best in taking care of my tenants problems. Rental payment system that great. Considering several of my tenants have very little knowledge of paying online. Baselane in there to help. I highly recommend!

They don’t take account fraud seriously They don’t take account fraud seriously. Someone opened an account with this company in my name without my knowledge or consent. I received a card in the mail last year and get emails to a secondary email. I’ve requested numerous times that they close the account and send me copies of any statements that were generated in my name. I can’t verify the phone number on the account to access the account t online because again, I didn’t open it. They still haven’t closed the account. I wouldn’t trust them. I’m now going to the FTC to resolve my complaint.

Fintech Solution for Real Estate Larissa is the best account manager and it's great to have a fintech solution for landlords with great support. I like the automated features, reporting and tax forms. I use it to track short term and long term rental properties. I recommend the software.

User friendly interface User friendly interface! Clean and easy to organize accounts and subaccounts. Great communication on status of rent collection from the moment tenant initiates until the posting. Looking forward to Baselane adding bill-payment feature.