Akua Sarpong
GBUPDATE: New features coming soon Update: After leaving this review, I was contacted by Baselane and was able to schedule a call to speak to the CEO, Mathias, regarding my concerns. During the call, I was able to discuss each of the problems I recently had when using their system and he took the feedback very seriously. Regarding my concerns about the UI being difficult to use, he took me through how to more quickly use the current site and assured me that there are upcoming updates that will address most of the common issues I currently face with the system. He also explained upcoming changes in their ACH system which will address my issues with transactions and showed me how to directly contact their support team with questions (there's also an upcoming update to streamline this process to make it easier). Changing my review to five stars because of how well they took the feedback, their professionalism, and how quickly they addressed my issues and rectified it. Also, there are a lot of exciting updates coming up that further improve both UI and functionality to make rent collection and analysis far easier and more practical than anything currently on the market for landlords. I'm looking forward to trying out the new updates! unremarkable. The UI is so horrible that it'll take you 2-3 weeks to figure out how to use their features. They clearly need a product manager on board or need to fire the one they have. Slow to deposit, they don’t take any feedback or really improve their products. App can be very glitchy and ALL THEIR FEATURES ARE HIDDEN and so hard to operate. I give them 2 stars because after you go through the painstakingly agonizing work off learning how to use their product it sometimes works. Im switching from them because its just not practical to spend 10-20 minutes trying to remember how to find account information. I just wish the user experience was better.
Kristi
GBPerfect for my needs Baselane has really been great for my needs for over a year. Staff are very responsive and helpful.
Baselane User
GBIt is one of the best compared to other… It is one of the best compared to other free tools for landlords, but it can be number one worldwide if Baselane stays free and keeps adding more features every month.
Rhonda
GBGreat service! I've been using Baselane for several months. It's so easy both for myself and my tenants to use. No complaints!
Justin Gigliotti
GBSuper efficient and easy to setup Super efficient and easy to setup. I love having everything I need for real estate investing under one umbrella. Great support!