Your personal customer service is the… Your personal customer service is the best in taking care of my tenants problems. Rental payment system that great. Considering several of my tenants have very little knowledge of paying online. Baselane in there to help. I highly recommend!

I Would Give Them a 5 out of 5! I was, of course, skeptical at first since this involves rental money. I began using it in October and slowly on-boarded my tenants until I felt comfortable that the process worked as advertised. I have had no issues with the money being where it is supposed to be, and I can easily transfer it in and out of Baselane as necessary. My tenants LOVE it! They were previously mailing us checks every month. They said this is so much easier and free! I have had a few questions here and there for their support team and they respond very quickly, are friendly and knowledgeable. I would give them a 5 out of 5!

Perfect for my needs Baselane has really been great for my needs for over a year. Staff are very responsive and helpful.

Dishonest, fraudulent, and useless Baselane refused to honor the terms and conditions of their own welcome bonus promotion I qualified and met the criteria for, and then when I contacted customer service asking for the bonus I was owed and detailing with screenshots and timelines they denied having the bonus up on their website, blaming a 'cache' issue, despite my time-stamped screenshots of the promotion being live on their website. They then got my account confused with another account, and shared private account information and screenshots with me from someone else's account (!) including transactions and acct numbers. Unbelievable. I told them that was unacceptable to not honor their own bonus and they replied that it was unfortunate that I was "wasting their time" with my inquiry. Take your money elsewhere. Updated to add: the "facts" they responded with are inaccurate and I have proof from the fine print of their website on 12/22/23 that that is the case. Their attempt to preserve their reputation through accusing customers of gaming the promotion they rightfully qualified for and met the criteria for is unfortunate, especially for an institution that claims to be customer-centric. They made no attempt to resolve the situation with integrity.

UPDATE: New features coming soon Update: After leaving this review, I was contacted by Baselane and was able to schedule a call to speak to the CEO, Mathias, regarding my concerns. During the call, I was able to discuss each of the problems I recently had when using their system and he took the feedback very seriously. Regarding my concerns about the UI being difficult to use, he took me through how to more quickly use the current site and assured me that there are upcoming updates that will address most of the common issues I currently face with the system. He also explained upcoming changes in their ACH system which will address my issues with transactions and showed me how to directly contact their support team with questions (there's also an upcoming update to streamline this process to make it easier). Changing my review to five stars because of how well they took the feedback, their professionalism, and how quickly they addressed my issues and rectified it. Also, there are a lot of exciting updates coming up that further improve both UI and functionality to make rent collection and analysis far easier and more practical than anything currently on the market for landlords. I'm looking forward to trying out the new updates! unremarkable. The UI is so horrible that it'll take you 2-3 weeks to figure out how to use their features. They clearly need a product manager on board or need to fire the one they have. Slow to deposit, they don’t take any feedback or really improve their products. App can be very glitchy and ALL THEIR FEATURES ARE HIDDEN and so hard to operate. I give them 2 stars because after you go through the painstakingly agonizing work off learning how to use their product it sometimes works. Im switching from them because its just not practical to spend 10-20 minutes trying to remember how to find account information. I just wish the user experience was better.