Fintech Solution for Real Estate Larissa is the best account manager and it's great to have a fintech solution for landlords with great support. I like the automated features, reporting and tax forms. I use it to track short term and long term rental properties. I recommend the software.

I Would Give Them a 5 out of 5! I was, of course, skeptical at first since this involves rental money. I began using it in October and slowly on-boarded my tenants until I felt comfortable that the process worked as advertised. I have had no issues with the money being where it is supposed to be, and I can easily transfer it in and out of Baselane as necessary. My tenants LOVE it! They were previously mailing us checks every month. They said this is so much easier and free! I have had a few questions here and there for their support team and they respond very quickly, are friendly and knowledgeable. I would give them a 5 out of 5!

Horrible customer service Horrible customer service. The login bugs constantly. An error message keeps telling me the login info is wrong, but guess what? If you just keep sending the same info, the account magically opens. Does that sound safe to you? I initiated a deposit from my personal account into our Baselane business account on Feb 15. A week ago. It's still showing as processing. The UX/UI looked nice in the beginning, but after setting up the whole account, the dashboard still has the welcome info, inviting me to set it up. What? We're switching out of this system over to Stessa, as soon as we can get Baselane customer service to answer the phone....

High yield account but poor customer service and fund transfer technology Baselane appeared to have all the right features for a landlord: rent collection, credit checks, even loans. Their interest-bearing checking account was also a nice perk. However, that is not work much if you cannot even fund the account. It's been over 3 weeks since I opened my account but after multiple attempts to contact their customer service, I still could not get my issue resolved. I even scheduled 2 live customer service calls but both times the representative did not call me! In short, high interest checking accounts and useful landlord features are the positives. But the negatives are their customer service and fund transfer technology, which falls short of expectations.

Great service! I've been using Baselane for several months. It's so easy both for myself and my tenants to use. No complaints!