Apple
GBGood but needs improvement The phone and the safety is awesome however the customer service is horrible! It’s darn near impossible to reach a representative! I’ve been on the phone for 2 hours with no help ! The chat on the website doesn’t work and the website is always down! If they could improve greatly in this area I would gladly give them five stars!
Whitney Carlile
GBExtremely friendly Extremely friendly! Was more than helpful. Genuinely was eager and excited to assist us. She should teach a seminar on good customer service.
Madisyn Harris
GBCustomer Service Nicole was amazing to talk to & help me resolve my issues with ease. She was very helpful!
Bob
GBI purchased a smartwatch I purchased a smartwatch, 1 year service plan, and paid the "onetime" activation fee. But now I get an amount due on my account with no listing of what it's for.
Susan Humpherys
GBIn the end I am VERY happy with the… In the end I am VERY happy with the tech help for solving this problem… but it took a while….. On my third attempt at support, I reached Natalie. She was patient with my explanation of this complex problem. She was helpful, with clear communication as to how things were being handled and who was working on the problem. Then she provided direct communication back over the next few hours and the next day to let me know when things were fixed. I really appreciated the clear communication about this problem that was thought to be resolved months ago (with a new phone) but was not. Shoutout to Natalie!!! Thank you so much! And thank you Gabb! We are (once again) very happy customers!!!