SHOOTonline.com
GBConstantly misses transaction to… Constantly misses transaction to import. Expensive for what it does. Much easier downloading QBO file.
dominicandream.org
DOIt requires me to go back and fill in… It requires me to go back and fill in the donor info because it doesn't import the name, just the email, or nothing at all and it just says "Stripe donor". Also if it was restricted for anything, it doesn't show up and i Have to go through all the receipts in my emails. It should import all the donor info into QB.
Toad Hollar Bar & Grill
GBemail is not customer service Customer service via email is not acceptable anymore. Problems with a software that is depended on so heavily needs quick and accurate solutions, not days or weeks of words through email. We do over 100 transactions per day and each transaction was made into an invoice. No successful solution was given over a 5 day period of emails which puts me further and further behind and after all the inaccurate categorizing, I am now 3 months behind. All this could have been prevented with phone conversation in 10 minutes.
Saundra WAlker/Signs&Stitches
GBMy deposits are being pulled into QB… My deposits are being pulled into QB two times. Making my gross income double.
Valued Customer
GBLack of Knowledge many of your staff is either inadequately trained or incapable. The don't seem to be able to answer the simplest question or resolve problems. I think you have broken up so many duties and assigned parts to different areas than no one person can solve a problem. a problem I has should have been resolved with one call over a few minutes but it took 4 phone calls over almost a month to resolve the issue. And during that month I spoke with 4 different people who could not help at all.