Saves us a lot of time Saves us a lot of time, but it would be nice if there was some more customization. Our gift card payments go to a clearing account because there is no option to choose another account for these payments for the integration.

email is not customer service Customer service via email is not acceptable anymore. Problems with a software that is depended on so heavily needs quick and accurate solutions, not days or weeks of words through email. We do over 100 transactions per day and each transaction was made into an invoice. No successful solution was given over a 5 day period of emails which puts me further and further behind and after all the inaccurate categorizing, I am now 3 months behind. All this could have been prevented with phone conversation in 10 minutes.

Limited syncing omits customer name I am paying for Commerce Sync because I know of no other replacement for the free Bold Commerce product. Both have the flaw of not syncing the customer's name to QBO, just "Square customer", which obliges us to search by means of date and amount, in order to match invoices and payments. I don't want to publish this complaint, merely bring it to CS's attention, as I have not succeded in doing by other means. Fuji Voll PS to the Commerce Sync Team : I have previously tried to populate the customer data on Square, but found it to be prohibitively time consuming, and did not solve the problem. What is the rationale that requires the customer's name, which is certainly known to Square, to be kept from the merchant?

Constantly misses transaction to… Constantly misses transaction to import. Expensive for what it does. Much easier downloading QBO file.

Saves time…. Commercesync takes care of syncing all our Square sales to QBO, which saves so many bookkeeping hours. Set up was easy and any time I needed support, my issues were dealt with very quickly. Highly recommend.