It requires me to go back and fill in… It requires me to go back and fill in the donor info because it doesn't import the name, just the email, or nothing at all and it just says "Stripe donor". Also if it was restricted for anything, it doesn't show up and i Have to go through all the receipts in my emails. It should import all the donor info into QB.

email is not customer service Customer service via email is not acceptable anymore. Problems with a software that is depended on so heavily needs quick and accurate solutions, not days or weeks of words through email. We do over 100 transactions per day and each transaction was made into an invoice. No successful solution was given over a 5 day period of emails which puts me further and further behind and after all the inaccurate categorizing, I am now 3 months behind. All this could have been prevented with phone conversation in 10 minutes.

Saves time…. Commercesync takes care of syncing all our Square sales to QBO, which saves so many bookkeeping hours. Set up was easy and any time I needed support, my issues were dealt with very quickly. Highly recommend.

Lack of Knowledge many of your staff is either inadequately trained or incapable. The don't seem to be able to answer the simplest question or resolve problems. I think you have broken up so many duties and assigned parts to different areas than no one person can solve a problem. a problem I has should have been resolved with one call over a few minutes but it took 4 phone calls over almost a month to resolve the issue. And during that month I spoke with 4 different people who could not help at all.

Limited syncing omits customer name I am paying for Commerce Sync because I know of no other replacement for the free Bold Commerce product. Both have the flaw of not syncing the customer's name to QBO, just "Square customer", which obliges us to search by means of date and amount, in order to match invoices and payments. I don't want to publish this complaint, merely bring it to CS's attention, as I have not succeded in doing by other means. Fuji Voll PS to the Commerce Sync Team : I have previously tried to populate the customer data on Square, but found it to be prohibitively time consuming, and did not solve the problem. What is the rationale that requires the customer's name, which is certainly known to Square, to be kept from the merchant?