Nancy & Aaron Prose - PC
GBSaves us a lot of time Saves us a lot of time, but it would be nice if there was some more customization. Our gift card payments go to a clearing account because there is no option to choose another account for these payments for the integration.
Valued Customer
GBLack of Knowledge many of your staff is either inadequately trained or incapable. The don't seem to be able to answer the simplest question or resolve problems. I think you have broken up so many duties and assigned parts to different areas than no one person can solve a problem. a problem I has should have been resolved with one call over a few minutes but it took 4 phone calls over almost a month to resolve the issue. And during that month I spoke with 4 different people who could not help at all.
SALMON FAMILY GARDEN CENTER
GBThe online chat was not helpful The online chat was not helpful. The representative did not understand what my question was, at all. I called the number she gave me, and they said I had to talk to someone else. Then after being on hold for an extended time I gave up. I eventually figured out my problem on my own.
Carla Mathis
GBHung up sales were released Shailee was able to see our sales were "hung up" and release those funds to us.
Karen
GBIt just works! It just works! Seamlessly. On the rare occasion there was a disconnect with the credit card company, Commerce Sync was able to locate the issue and resolve it very quickly.