Limited syncing omits customer name I am paying for Commerce Sync because I know of no other replacement for the free Bold Commerce product. Both have the flaw of not syncing the customer's name to QBO, just "Square customer", which obliges us to search by means of date and amount, in order to match invoices and payments. I don't want to publish this complaint, merely bring it to CS's attention, as I have not succeded in doing by other means. Fuji Voll PS to the Commerce Sync Team : I have previously tried to populate the customer data on Square, but found it to be prohibitively time consuming, and did not solve the problem. What is the rationale that requires the customer's name, which is certainly known to Square, to be kept from the merchant?

AVOID - FRAUDULENT APP AVOID - THIS IS A SCAM. The app offers no real benefit to a real business, it doesn’t track purchases on the apps it specialises in which makes it irrelevant. If you try to cancel it you cant, and you find out months later they have charged you a full subscription even though you have never used it and disconnected it. In trying to get those charges back they explained that they can’t refund anything over 10 days… which is an illegal practice in itself. Clover & Commerce Sync are running a fraudulent activity, it’s a clever way of charging money to companies who wont notice it for some time, or at all.

Saves us a lot of time Saves us a lot of time, but it would be nice if there was some more customization. Our gift card payments go to a clearing account because there is no option to choose another account for these payments for the integration.

Commerce Sync is a game changer to… Commerce Sync is a game changer to automatically load and sync Square transactions to our QuickBooks account!! It saves us hours of work!!

Lack of Knowledge many of your staff is either inadequately trained or incapable. The don't seem to be able to answer the simplest question or resolve problems. I think you have broken up so many duties and assigned parts to different areas than no one person can solve a problem. a problem I has should have been resolved with one call over a few minutes but it took 4 phone calls over almost a month to resolve the issue. And during that month I spoke with 4 different people who could not help at all.