Pretty sad Pretty sad. So I had since built do my computers optimization for a while but I wanted to see what other people could do, just to be curios. So, hired more lol very friendly. So here it goes. We have our meeting *side note $75 rescheduling fee* for those that don’t know. He downloading some files on my computer to update whatever “needed to be updated”. So we go to the bios he does maybe 2 mins in the bios and I wish I was exaggerating. Set the xmp profile put it on ai optimization and yea that was it. I was like to myself hmmm maybe he has some other tricks up his sleeve. Sorry but no he didn’t. That was it and then says run that for 3 hours and you should be good…. So games kept crashing, response time was horrible. So, I was frustrated right. Reached out to him but responses here and there. When I got a response in the timely manner. So, then I rescheduled and he never showed up at all and I texted him multiple times no response never came into the zoom call. Then I just got fed up and said I would rather just like a refund. He said oh man it’s a 1 min fix and you’ll be good promise. I was like no because you did no stress test on the ram, no stress test for the cpu and didn’t do anything really. I told him this was the worst optimization I have ever had. So then he said well since we already optimized some of it how bout half a refund? I said nooooo, nothing works, keeps crashing and your site says Guarenteed your money back. After I sent him the screen shot of his website. He says next refund done thanks for your time. I was flabbergasted he wanted $350 for literally enabling xmp profile. I couldn’t believe it. Must be the pros he only cares about. I call him the fly by and optimize guy. Literally that’s it. WOULD NEVER I MEAM NEVER Recommend him to anyone. Since built is probably the best optimizers out there.

No customer service at all No customer service at all. Constantly see people in the discord trying to get refunds for no shows and issues. I know optimizers have left so if you're busy maybe take down time slots so people aren't stood up. Huge bad look. Just seems like a struggle to get assistance as well as refunds when it claims 100% refund guarantee. Seeing all this made me steer clear

Very poor Guy just didn’t show up first time, I was lucky enough to get refunded but from looking at the discord he uses, and other people that used his service, I got very very lucky to actually receive the refund. Would avoid at all costs.

Had my meeting with kirnell man is a… Had my meeting with kirnell man is a legend when it comes to fps and computer tuning I recommend these guys 10000% Customer service excellent even sent additional emails after the fact instant reply , thumbs up all the way around

Poor tune and service. I got my pc tuned mainly because I was lacking FPS in Escape From Tarkov. From the tweets they advertised, improvements to performance are shown huge leaps. From what I experience, it was the most basic GPU and CPU profile tune that seems they just throw on for all their clients unless you’re someone huge with a following. They did the bare minimum. A few days later, I emailed multiple times and DM multiple times on twitter for a review for a refund. They also advertised a 30-days money back if you aren’t happy. I saw little to no improvements. In my numerous attempts to contact them, no one got back to me and I never got my money back.