Would recommend Have been using them for close to a year now. The customer service is honestly the best I have seen, you will often get a reply within 5 minutes of creating a ticket. I personally use them for shared hosting, and have used 2 others before this and I can say for sure that extra vm has been the most reliable and professional out of all of them.

ExtraVM knows what they doing. Use them! They guy behind company knows what he is doing. He not running for money by offering a lot of unmanagged crap, he just focused on only few things which he is doing great, and increase size of his company horizontally instead of going deep into offering different types of services. His services has good performance, and everything well managed.

Server didn't work for me, but customer service was outstanding I've been testing various Minecraft hosting providers for personal use. I signed up to ExtraVM for a trial, discovered they don't really offer services that would work for me (almost everything seems to be for Java Edition servers). I contacted customer support, and they replied within a couple of hours with a sensible, to-the-point explanation. The offered to refund, which they did within another hour. This is in huge contrast to the other three providers I have tried, where response times range from a day to never, and responses are usually scripted pointers to FAQ pages. Even though I discontinued their service, if their products did fit what I needed, I would sign up again without hesitation.

Server hosting done right. Don't bother looking anywhere else because extraVM rocks. After renting a server, I had a couple questions and things I needed done while I was still at work, Mike himself answered my questions and set up what I needed in a matter of minutes, I don't think I've ever gotten better service from a hosting company. Thank you Mike, you are a star in this industry. Great hardware, even better service.

We had a Minecraft server with Extra… We had a Minecraft server with Extra VM. There was a miscommunication as to who was going to pay for the next quarter, and immediately upon the server payment being late, Extra VM deleted our game files without warning. Everything that we had done was just wiped away. We didn't know, and submitted payment. They took our money, but our server was still gone and we couldn't get back online. It wasn't until I contacted their customer support that I found out they'd deleted everything. I am FURIOUS. We had absolutely incredible buildings, we had spent untold hours on that server over many months, and they gave us no grace period, no warning, nothing, just deleted all of our game files. Absolutely do not use Extra VM! Update: Since I posted a review they didn't like, they just completely deactivated our account entirely so we can't even reply to their customer service team. Maybe instead of posting a nasty reply to your customers, give them some warning that their files are going to be deleted. At no point did I ask for free services, but nice try twisting around what I said to make me look like the problem. Glad my money will go elsewhere from now on.