Kate G was so helpful and the software… Kate G was so helpful and the software is excellent

A cornerstone of our business Our purchasing operations would be as lean and agile as they are without Inventory Planner. It has become a cornerstone of our business, saving us many hours and ensuring we're always on top of our purchasing requirements. Recently, we had a query about how to deal with backorders and have solved this with the help of Teo and the team; we're confident Inventory Planner will remain a key part of our business for years to come. Where suppliers do not have a minimum spend or quantity we have automated the creation of our purchase orders. Where we need to meet a budget or a quantity we have vendor alerts that let us know it is time to order. This has significantly reduced the guesswork and workload, measurably increasing efficiency.

Inventory planner is a great piece of… Inventory planner is a great piece of software for monitoring the value and quantities of stock in our numerous warehouses. It is easy to use and gives us the data we need with a minimum of fuss.

10 months later, still not able to use the tool. I left a one star review back in May about the onboarding experience being terrible. That triggered an initial response where they threw some more resource at it, giving us some hope. But 6 months later we are still not using the tool and everyone has lost interest in getting us working. They have outsourced the integration to an incompetent third party so have no control or knowledge of what is going on. They should never have promised us they could make it work.

Disappointing treatment It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!