Disappointing treatment It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!

Inventory support - first class I have been working with Inventory Planner by Sage for some time implementing the software for numerous clients, all of which have very different requirements. I have found Inventory Support team second to none, no matter what the question the answer is always clear and concise and is with you very quickly to try out. Very helpful, very quick = a delight to work with

The onboarding training is very… The onboarding training is very thorough and they are hyper focused on seeing you use the platform successfully. Our inventory planner is still in "data collection mode" but we are already starting to see PO recommendations and better forecasting.

10 months later, still not able to use the tool. I left a one star review back in May about the onboarding experience being terrible. That triggered an initial response where they threw some more resource at it, giving us some hope. But 6 months later we are still not using the tool and everyone has lost interest in getting us working. They have outsourced the integration to an incompetent third party so have no control or knowledge of what is going on. They should never have promised us they could make it work.

Inventory Planner - Super We subscribed to inventory planner and installed it alongside Brightpearl ERP. The implementation has been super smooth and the training provided by Sage has been excellent and informative. Inventory Planner will be enabling growth, reducing stockholding costs and increasing margins for us for many years to come.