You get what you pay for You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

Best Decision Ever! Partnering with WP Buffs has been the best decision I've made in the six years I have been running Cupertinotimes. They are quick to respond and have covered a lot of ground for us resolving the many problems that accumulated over time. They really do have my back! Carmine Delligatti Managing Editor cupertinotimes.com

WP Buffs consistently passes my zero-tolerance policy Like many others, my business depends on my website and I have a zero-tolerance-on-errors policy with respect to the servicing and maintenance of the site. I've been 100% satisfied with WP Buffs for over a year now. They are highly responsive, and communicative, and get support tickets resolved quickly. 100% recommend WP Buffs.

Saving time and money with WP Buffs! They perform all required updates from plug-ins to new WordPress versions. They back-up the website daily, plus they monitor and maintain the security and firewall. Our uptime is 100% to date. I recommend the Perform package which includes tablet and mobile optimization, image and media optimization and speed optimization.

Absolutely horrible Absolutely horrible. Broken site more than once . When confronted they try and blame site owner until confronted with revisions history. They don’t even bother to update plug-ins any more. Should have know man to expect very little from a company who relies so heavily on emoji’s in emails and no showed for the first call.