The whole team is very supportive &… The whole team is very supportive & knowledgeable . In fact I want to put 4.5 star , but can't . Weekend Saturday or Sunday seem like nobody answering the "ticket request" .

We've had hiccups, but overall a good experience for me. I have been working with WPBuffs for 6 months or so (how time flies). My experience with them is overall very good. I did run into a similar issue as Alex (May 4, 2021) did below. In my case, a plugin broke because it didn't work with the current PHP version. I feel that is something that should not escape testing. WPBuffs and I got through that, but it did cast a shadow on their updating flow. I also think WPBuff's ticket ordering should be revisited, because my high priority tickets don't get attention before tickets with a lower priority — date of submitting a ticket seems to be the rule). WPBuffs have given me a hack to highlight urgent tickets, for which I am truly thankful, but I'd prefer them to just respect their own priority labels. Having said that, communication has been clear and good, and tickets generally resolved quickly. I am happy to have them handling my site speed, help me solving errors, and take the load of finding and killing CSS issues off my back — all great time-savers for me. Once I learned how to seperate my issues into different tickets, we settled into a nice workflow.

False advertising False advertising. The company sells a 24/7 edit service and, when edits are requested, they are denied.

You get what you pay for You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

Wordpress Disaster To Well Oiled Machine Our wordpress site has been heavily customized with dozens of plugins, including lots of custom content types, a learning management system, user community plugin, and more. It was a mess, extremely slow, and routinely crashing. First we tried working with a freelance Wordpress administrator, that was a disaster too, and very expensive. Then we found WP Buffs. Within a couple of days they had the site stabilized and running well. After a few months, the site runs like clockwork and they are extremely accommodating to our requests. I would recommend WP Buffs to ANYONE who operates a Wordpress site. Focus on your content, and your business, let WP Buffs handle the rest. You'll sleep better, I promise. I'm not receiving any compensation for this review. It's just so rare to find a tech company these days that does exactly what they promise.