Wordpress Disaster To Well Oiled Machine Our wordpress site has been heavily customized with dozens of plugins, including lots of custom content types, a learning management system, user community plugin, and more. It was a mess, extremely slow, and routinely crashing. First we tried working with a freelance Wordpress administrator, that was a disaster too, and very expensive. Then we found WP Buffs. Within a couple of days they had the site stabilized and running well. After a few months, the site runs like clockwork and they are extremely accommodating to our requests. I would recommend WP Buffs to ANYONE who operates a Wordpress site. Focus on your content, and your business, let WP Buffs handle the rest. You'll sleep better, I promise. I'm not receiving any compensation for this review. It's just so rare to find a tech company these days that does exactly what they promise.

Website Management Made Easy Quick to respond, reliable, friendly, and knowledgeable - our team has been pleased ever since we aligned with WP Buffs for our website maintenance. Their team helps manage various plugins, generates site back-ups, and assists with issues raised by members of my team.

Great Experience About two months ago our company selected WP Buffs to provide maintenance support to our WordPress website. They quickly resolved all the major issues we were having with updates and plug ins which are included in the price of the plan. I was amazed when I realized the extent of the unlimited updates. They have certainly exceed my expectations and truly do everything they can to create a great experience for our customers when they visit our website. I come up with ideas and do not have to invest hours in watching videos on how to implement the ideas. I simply put in a ticket and WP Buffs makes it reality. I can not be more pleased with the service we are receiving.

You get what you pay for You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

WP Buffs Make the Magic Happen I've leaned on WP Buffs countless times. Their turnaround time is reliably efficient and requests are magically resolved. I've worked with several members on the team in the last 6 months and each has been swift and awesome!