WPBuffs are BY FAR the BEST website… WPBuffs are BY FAR the BEST website professionals to help ANY online website. They are lightning fast, they come up with alternative ideas or do exactly as the client wants and make sure we are taken care of. I definitely would recommend them to anyone who needs support and to be able to rest at night knowing they overlook your website for you. I've been with them for 6 months so far and I can't run my business without them!

Best Decision Ever! Partnering with WP Buffs has been the best decision I've made in the six years I have been running Cupertinotimes. They are quick to respond and have covered a lot of ground for us resolving the many problems that accumulated over time. They really do have my back! Carmine Delligatti Managing Editor cupertinotimes.com

You get what you pay for You definitely get what you pay for with WP Buffs. That being said, it's not enough. I would prefer to pay more for better service instead of getting the cheapest WP support available. I agree with another reviewer that they don't prioritize the tickets properly. Also, they work sequentially and won't go on to the next ticket until the last ticket is finished, so if you have a tricky one, you have to close it out so they will go on to the next easy or urgent one, then reopen the old one. We had a ticket that was being worked on for a very long time, over a month, partly due to me responding slowly, partly due to them apparently stopping for other tickets that were sent in. The response time is generally much slower than stated, unless you consider the auto-reply within a 24-hr response window. I have had to wait days for proper acknowledgement on some tickets. Also, the tickets get assigned to new engineers as shifts change which is not always optimal. I will be exchanging emails with one engineer over the course of a few hours, and then another engineer on the next shift picks up the ticket and they may not have the full understanding. The email-only communication is antiquated. It can take 2-3 days of back and forth emails to clarify an issue. Once a support engineer starts working on a ticket, I would like real-time communication to expedite the process. Slack would be best, or a Slack-like interface. Chat would be an improvement too.

WP Buffs always has my back! WP Buffs always has my back!! They quickly and efficiently help me with any of my concerns!!

False advertising False advertising. The company sells a 24/7 edit service and, when edits are requested, they are denied.