Good customer support by Digital Ocean When I had problems using the product, I tried Digital Ocean's customer support. They responded quickly to my email and were very friendly and welcoming. With their help, I solved the problem quickly. All in all, I am very satisfied with this interactive experience

Terrible customer service I tried to set up an account to host an App I've developed for my company but in the sign-up process I get an error stating "unable to activate, please contact support" I created a ticket back in November, 6 months later I've still heard nothing back. I contact them again and finally get a reply, except the reply is "for reasons we cannot disclose we are unable to move forward with your request"??? I was looking for a hosting platform but when it's this difficult just to try it out I'll go somewhere else

Seamless Support for Complex Issues I recently faced a rather complex issue involving domain configuration and SSL setup for my website hosted on DigitalOcean. Navigating such technicalities can often be daunting, but the support team at DigitalOcean made it a breeze. From the get-go, their support engineers were on the ball—providing clear, concise instructions and staying with me every step of the way until everything was up and running. Their patience and expertise shone through, especially when they helped me resolve an SSL protocol error that had me stumped. I’m also in the process of integrating my backend with the app platform, and I’ve every confidence that should I hit a snag, the DigitalOcean support team will be there to assist. It's not just the platform that's robust and user-friendly—their customer service is top-notch too. I couldn't be more satisfied with my experience. DigitalOcean has solidified my trust in their service, and I highly recommend them to anyone looking for a reliable cloud infrastructure provider. — Serhat Soruklu

Superfast response to my question. Superfast response to my question. The question was unusual and was misunderstood the first couple of times, so I had to re-ask differently to finally get the exact information I was looking for. But, this could have been my fault. I just assume I'm perfect. The important thing is there was a dialog, with really wonderfully quick responses, and so eventually I got the answer. Digital Ocean support cares. They want to resolve the issues without frustrating the customer. So they work hard at it, and this is what is so important to me!

Fantastic service I've been running a couple of services for almost 2 years now. So far no issues at all. Greate customer services. Predictive pricing is a big advantage