Wow, above & beyond Wow, I had a serious problem with my website and Whitney J in tech support saved the day. She was incredibly reassuring to me (who is very bad with tech). I thought my website would be down for days, but again, Whitney J. resolved my major problem with a relatively easy fix. An easy fix for her, but I would not have been able to come up with it in a 1,000 years.

D.O. support is as amazing as their prices! I asked a question that I thought was much to broad for "general" support that dealt entirely with the O/S setup. It was entirely about CSF and iptables, not droplet related at all. Their responses were insightful and timely. They asked me to clarify a few things. Then they told me exactly what I asked for, in detail. They also suggested a novice Linux administrator might find the Web Based GUI network firewall offering that runs outside the droplet a better approach. Not only is it perfect for my needs, it is FREE!

Seamless Support for Complex Issues I recently faced a rather complex issue involving domain configuration and SSL setup for my website hosted on DigitalOcean. Navigating such technicalities can often be daunting, but the support team at DigitalOcean made it a breeze. From the get-go, their support engineers were on the ball—providing clear, concise instructions and staying with me every step of the way until everything was up and running. Their patience and expertise shone through, especially when they helped me resolve an SSL protocol error that had me stumped. I’m also in the process of integrating my backend with the app platform, and I’ve every confidence that should I hit a snag, the DigitalOcean support team will be there to assist. It's not just the platform that's robust and user-friendly—their customer service is top-notch too. I couldn't be more satisfied with my experience. DigitalOcean has solidified my trust in their service, and I highly recommend them to anyone looking for a reliable cloud infrastructure provider. — Serhat Soruklu

Hand's down best customer support staff… Hand's down best customer support staff in the industry. Super quick to respond to tickets and always willing to work with you on whatever the issue may be.

Terrible customer service I tried to set up an account to host an App I've developed for my company but in the sign-up process I get an error stating "unable to activate, please contact support" I created a ticket back in November, 6 months later I've still heard nothing back. I contact them again and finally get a reply, except the reply is "for reasons we cannot disclose we are unable to move forward with your request"??? I was looking for a hosting platform but when it's this difficult just to try it out I'll go somewhere else