Very Helpful! Support was very knowledgeable, and seemed to really want to help. Very good! Very Helpful!

They took my money without refund. They took my money without giving me any value, and they didn't make a refund. I closed the account and started receiving scam mails which I never used to get before.

Terrible customer service I tried to set up an account to host an App I've developed for my company but in the sign-up process I get an error stating "unable to activate, please contact support" I created a ticket back in November, 6 months later I've still heard nothing back. I contact them again and finally get a reply, except the reply is "for reasons we cannot disclose we are unable to move forward with your request"??? I was looking for a hosting platform but when it's this difficult just to try it out I'll go somewhere else

Superfast response to my question. Superfast response to my question. The question was unusual and was misunderstood the first couple of times, so I had to re-ask differently to finally get the exact information I was looking for. But, this could have been my fault. I just assume I'm perfect. The important thing is there was a dialog, with really wonderfully quick responses, and so eventually I got the answer. Digital Ocean support cares. They want to resolve the issues without frustrating the customer. So they work hard at it, and this is what is so important to me!

Exceptional Support During Challenging Times My recent experience with DigitalOcean was exemplary, particularly due to the efficiency and empathy of the support team. I was assisted by Whitney, who displayed outstanding customer service. Whitney not only responded promptly to my emergency situation but also took proactive steps to safeguard my data by ensuring an essential backup was not deleted. This kind of customer care goes above and beyond and truly sets DigitalOcean apart. The clear communication and swift technical support were crucial in helping me navigate a stressful situation and finding a viable solution for my problem. I am genuinely thankful and highly recommend DigitalOcean to anyone who values reliability and thoughtful support.