Lightning Fast Customer Support So far - apart from some of my colleagues have used their services and were happy, my most important experience is lightning fast customer support. When I approached them for a deleted account, I asked to be closed also on their side, the third-level support guy made the necessary checks and everything was fine.

They took my money without refund. They took my money without giving me any value, and they didn't make a refund. I closed the account and started receiving scam mails which I never used to get before.

Prompt, helpful, polite Prompt, helpful, polite, rarely do you encounter such positive support experiences.

Terrible customer service I tried to set up an account to host an App I've developed for my company but in the sign-up process I get an error stating "unable to activate, please contact support" I created a ticket back in November, 6 months later I've still heard nothing back. I contact them again and finally get a reply, except the reply is "for reasons we cannot disclose we are unable to move forward with your request"??? I was looking for a hosting platform but when it's this difficult just to try it out I'll go somewhere else

No complaints I've been using DigitalOcean for years without any issues. Recently, when a problem did arise, their team responded swiftly and helpfully, which I greatly appreciated.