Terrible customer service I tried to set up an account to host an App I've developed for my company but in the sign-up process I get an error stating "unable to activate, please contact support" I created a ticket back in November, 6 months later I've still heard nothing back. I contact them again and finally get a reply, except the reply is "for reasons we cannot disclose we are unable to move forward with your request"??? I was looking for a hosting platform but when it's this difficult just to try it out I'll go somewhere else

This hoster has definitely become the… This hoster has definitely become the hoster of organized crime. Today I have supplied the various authorities of the countries (Switzerland, America and the EU) with further evidence. Investigations are already underway at the European Commission against Digital Ocean...and I would not be surprised if this criminal hoster is fined millions in the next few months...and possibly its business premises searched! Incident: I report new criminal and illegal websites to Digital Ocean every day. At first they don't react at all, then after several reports they ask what is wrong with criminal websites!!!!then I send further evidence and am told that the website has been deleted.... but this was never the case!!!none...I repeat...none of the websites were deleted

Very Helpful! Support was very knowledgeable, and seemed to really want to help. Very good! Very Helpful!

D.O. support is as amazing as their prices! I asked a question that I thought was much to broad for "general" support that dealt entirely with the O/S setup. It was entirely about CSF and iptables, not droplet related at all. Their responses were insightful and timely. They asked me to clarify a few things. Then they told me exactly what I asked for, in detail. They also suggested a novice Linux administrator might find the Web Based GUI network firewall offering that runs outside the droplet a better approach. Not only is it perfect for my needs, it is FREE!

Lightning Fast Customer Support So far - apart from some of my colleagues have used their services and were happy, my most important experience is lightning fast customer support. When I approached them for a deleted account, I asked to be closed also on their side, the third-level support guy made the necessary checks and everything was fine.