Perfect for new freelancers One of the best platforms for new freelancers and creatives! It is easy to learn and is an all-in-one for clients to sign contracts, pay invoices, and store data in their CRM. And if that wasn't enough, their customer support team is nothing short of kind and professional (thanks Cara)!

Excellent customer service Bonsai has excellent customer service. I am a solopreneur managing many different types of projects through the platform. When my account ran into trouble, they provided me with multiple solutions and asked me which one I wanted to go with, then made the changes to my account for me. The issue was resolved quickly and efficiently.

Bonsai / Hello Bonsai is Terrible Bonsai / Hello Bonsai is absolutely terrible. They charge ridiculous transaction fees and then hold your money up for weeks after the payment has been made. Absolutely infuriating, they have massively screwed up my business. I wish I had known this before signing up with them. I canceled my account with them as soon as I learned about their predatory practices. Literally, any other service would be better than Bonsai. In addition, Bonsai support is practically non-existent. I have never paid so much for a service and not been able to get an actual person on the phone to try to resolve even the most basic issues.

Very helpful support team While considering this product, I had several questions which prompted me to reach out to the support desk through online chat. The support agent, Sawyer, was able to provide answers to all of my questions about subscription seats, APIs, and more. Very helpful and knowledgeable about the product. Thank you!

So grateful I came across Bonsai It's been a gamechanger for my business, streamlining my client process, making it easy to track invoices and easy for clients to pay me, easy to get "paperwork" out of the way...an indispensable tool all around. I tell other freelancers about it whenever client management comes up. Oh, and clients enjoy using, too. It makes everything easy for them, too, and seems to leave a favorable impression of me. So if you want to smooth wrinkles out of your biz, and look good doing it, yeah, I'd say start using Bonsai.