I have never been able to use the item… I have never been able to use the item I purchased! Let me repeat, it has never been used so you should be able to exchange it for another one because it never turned on. As a small business you should be doing everything you can to make your customers happy. You should back up everything you sell. I will do everything in my power to let everyone know how you conduct business.

Manual and video are useless I am writing a second time because yes, your device contains instructions for how to turn the device on and off, settings, etc., but nothing that precisely states how to get results and your video is no better. What is needed: (Examples made up by me) For brown spots on leg, use device on leg setting on automatic and place on spot as desired intensity 5 times in succession every other day for a week. Similar, specific and complete directions are needed for hair removal, etc.

Best Oil Ever! I have tried a handful of different facial oils over time and was pleasantly surprised at how well my skin took to this oil. The difference in the texture and smoothness in my face was a total game changer. Since it's worked so well on my face, I also use it as a body oil. I love how I don't get this sticky feeling other oils feel on my skin.

I needed some help I had some additional questions on how to use the glass ipl photo facial, specifically for use on my legs to help reduce the appearance of my spider veins. I wasn't sure what setting or level of intensity was best for treating these areas. I contacted them via their email on their website and got help very quickly. I've seen some negative reviews here about the instruction manual, I think it's best to remember this device is supposed to be used on the face, so if some people are like myself and wanting to use it on other areas of the body, the manual doesn't fully cover that. Which I believe is fair given the fact it is a facial skincare & hair removal device. Anyways, I emailed them and got a very detailed response within a day! I am looking forward to seeing results with more long term and consistent use!

Safe at Home IPL Facial!! I am new to the IPL facial device so I'm excited to see my results in a few months. I haven't found any other product like this that works for fading dark spots and killing acne. I really like the packaging and still keep the IPL in the box it came with. The facial oil is very soothing. I find i only need 2 drops as it's a bit heavy but very moisturizing.