ID.me

8280 Greensboro Drive Suite 800, 22102, McLean, United States
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4.30
Based on 20 Reviews

5

60.00%

4

10.00%

3

30.00%

2

0.00%

1

0.00%
About ID.me

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

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Francisco Morales
GB

The way that the person was able to… The way that the person was able to manage the information and trouble shooting the problem with the computer

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James Jones
GB

I gave up on the automatic (AI?) system… I gave up on the automatic (AI?) system after several attempts and used the virtual call system. That works. I had not been told until after several attempts that you must not scan with the 1200 dpi setting because the file size is too large. 600 dpi works fine. I had to wait 30 minutes to get it. Not great. But if you try to call the IRS you will wait for hours. Don't bother.

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Libby Park Herman
CA

Agent was professional Agent was professional, wait time for video verification was about 20 minutes. Recommend

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Derrick Crowe
GB

Fast, friendly,and professional Very quick service, the staff were very friendly as well on top of being really friendly they were also super professional!

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Panithan Kasinphila Penny
GB

Challenges with Identity Verification for Non-US Citizens I recently navigated the ID.me verification process as a non-US citizen without an SSN or ITIN, encountering significant hurdles. Despite reaching out to ID.me support, I faced delays and confusion, especially with the Trusted Referee Video Session requiring documents I didn't have. This experience revealed a gap in accommodating international users within ID.me's system. However, once I obtained my SSN card, the process became straightforward, completing the Trusted Referee Video Session swiftly in 15 minutes. While ID.me serves a vital purpose, my journey underscores the need for a more inclusive and supportive approach for users worldwide.

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